Or, is the Garuda forum unfriendly towards newcomers?
Up until the end of this summer Garuda was a relatively unknown distro, and there was not a lot of support issues to deal with on a daily basis. This allowed the Garuda Devs and forum moderators to respond to, and provide in depth extended support on almost every help request.
Fast forward to today. The Garuda user base has expanded by exponential proportions, but we still have relatively few forum support volunteers. This has forced us to reevaluate our support methods and prioritize where we allocate our limited support resources.
While we attempt to help everyone who requests assistance, your likelihood of receiving assistance drops dramatically if:
It is obvious that you have made little or no attempt to research your issue prior to opening a help request.
You provide little or no information in your original post, as helpers resent having to repeatedly pry information from a user requesting help.
You ignore questions put to you, and refuse to provide answers to those questions when repeatedly asked.
You do not post textual logs or terminal outputs when requested to do so.
You create multiple help requests on identical issues, perform empty bumps for attention, or beg for help with all uppercase thread titles.
You do not follow suggestions from forum helpers, or provide little or no feedback to their suggestions.
You come off as being impolite, or display an attitude of entitlement towards receiving assistance from forum volunteers.
You repeatedly post help requests of a simplistic nature that could be easily solved with minimal search effort.
This last category tends to get you labeled as a help vampire (if you post frivolous help requests very frequently). Help vampires quickly burn out forum help volunteers and they are not in the least welcome on our forum. If you are a black hole for forum support resources you'd be best to look for another distro (or quickly change your ways) as our forum strongly discourages this type of behavior.
With our limited support resources, those users who are unwilling to help themselves tend to receive the least assistance. However, If you demonstrate that you don't expect to be spoon fed every answer you will likely receive plenty of assistance on our forum. We attempt to help all users within our capabilities, realizing that we do have support limitations.
This does not mean we are unfriendly towards newcomers, far from it. We simply expect new users to actively participate in solving their own issues. Our philosophy is to help new users solve their issues by encouraging them to learn problem solving techniques.
This may mean we simply post a link to a relevant section of the Archwiki where the user may find the answer to their issue. Some may think this is being rude or unwelcoming to new users. However, we prefer to teach new users self sufficiency (while assisting them to find their answer). In the long term this creates a far more viable distro as knowledgeable users are far more likely to assist with helping out on the forum and with distro development.
We try to be welcoming to all new users, but at the same time we have the expectation that new users attempt to do some work for themselves. Some may think this type of attitude elitist, but we don't see it this way. We simply feel you need to give a little to get a little on our forum (as in life in general).
Comments are welcome, as feedback promotes a healthy community.