Thunderbird authenticated but not connected

[FlameHazeNylocke]

I have about 7 emails I oversee in thunderbird. My main email was compromised back in October(before I switched to Linux) from a data breach at a store I went to back in July. I found out because I was getting strange emails from stores I never heard of. So I made a new hotmail and deleted my old main one and shut it down and switched all my stuff to the new email but the new email will not open in thunderbird for some reason. I’ve deleted it and reinstalled it and every time I go through the process it never asks me to confirm my password in that pop up page that it usually does which is likely why it’s “authenticated but not connected” but either way I don’t wanna have to go to microsoft and log manually when I have all my emails right in front of me on thunderbird.

I tried reinstalling thunderbird, I tried deleting the email and setting it back up, I tried manual configuration(IMAP and all that), and I tried the network thing and that didn’t work either ): I also tried deleting the password or editing the password that it had saved and that didn’t work either x_x

System:
Kernel: 6.13.1-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
clocksource: tsc avail: hpet,acpi_pm
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=e3235309-d6b0-4261-ac38-742198d259f3 rw rootflags=subvol=@
loglevel=3 amdgpu.backlight=0 ibt=off
Desktop: KDE Plasma v: 6.2.5 tk: Qt v: N/A info: frameworks v: 6.10.0
wm: kwin_wayland vt: 1 dm: SDDM Distro: Garuda base: Arch Linux
Machine:
Type: Laptop System: HP product: OMEN Gaming Laptop 17z-db000 v: N/A
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: HP model: 8C74 v: 03.35 serial: <superuser required>
part-nu: 9A9V4AV uuid: <superuser required> UEFI: AMI v: F.10
date: 07/11/2024
Battery:
ID-1: BAT0 charge: 41.1 Wh (49.5%) condition: 83.0/83.0 Wh (100.0%)
power: 40.0 W volts: 11.2 min: 11.6 model: HP Primary type: Li-ion
serial: <filter> status: discharging cycles: 53
CPU:
Info: model: AMD Ryzen 5 8645HS w/ Radeon 760M Graphics bits: 64
type: MT MCP arch: Zen 4 gen: 4 level: v4 note: check built: 2022+
process: TSMC n5 (5nm) family: 0x19 (25) model-id: 0x75 (117) stepping: 2
microcode: 0xA705206
Topology: cpus: 1x dies: 1 clusters: 1 cores: 6 threads: 12 tpc: 2
smt: enabled cache: L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 6 MiB
desc: 6x1024 KiB L3: 16 MiB desc: 1x16 MiB
Speed (MHz): avg: 400 min/max: 400/4301 boost: enabled scaling:
driver: amd-pstate-epp governor: powersave cores: 1: 400 2: 400 3: 400
4: 400 5: 400 6: 400 7: 400 8: 400 9: 400 10: 400 11: 400 12: 400
bogomips: 103005
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Vulnerabilities: <filter>
Graphics:
Device-1: NVIDIA AD107M [GeForce RTX 4060 Max-Q / Mobile]
vendor: Hewlett-Packard driver: nouveau v: kernel non-free: 550/565.xx+
status: current (as of 2025-01) arch: Lovelace code: AD1xx
process: TSMC n4 (5nm) built: 2022+ pcie: gen: 4 speed: 16 GT/s lanes: 8
ports: active: none empty: HDMI-A-1 bus-ID: 01:00.0 chip-ID: 10de:28a0
class-ID: 0300
Device-2: Advanced Micro Devices [AMD/ATI] Phoenix3
vendor: Hewlett-Packard driver: amdgpu v: kernel arch: RDNA-3 code: Phoenix
process: TSMC n4 (4nm) built: 2023+ pcie: gen: 4 speed: 16 GT/s lanes: 16
ports: active: eDP-1 empty: DP-1, DP-2, DP-3, DP-4, DP-5, DP-6, DP-7,
DP-8, Writeback-1 bus-ID: 05:00.0 chip-ID: 1002:1900 class-ID: 0300
temp: 34.0 C
Device-3: Quanta HP True Vision FHD Camera driver: uvcvideo type: USB
rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-1:2 chip-ID: 0408:548d
class-ID: fe01 serial: <filter>
Display: wayland server: X.org v: 1.21.1.15 with: Xwayland v: 24.1.5
compositor: kwin_wayland driver: X: loaded: amdgpu,modesetting,nouveau
alternate: fbdev,nv,vesa dri: radeonsi,nouveau gpu: amdgpu display-ID: 0
Monitor-1: eDP-1 model: BOE Display 0x0cd3 built: 2024 res:
mode: 1920x1080 hz: 144 scale: 100% (1) dpi: 128 gamma: 1.2
size: 382x215mm (15.04x8.46") diag: 438mm (17.3") ratio: 16:9 modes:
max: 1920x1080 min: 640x480
API: EGL v: 1.5 hw: drv: nvidia nouveau drv: amd radeonsi platforms:
device: 0 drv: radeonsi device: 1 drv: nouveau device: 2 drv: swrast gbm:
drv: kms_swrast surfaceless: drv: radeonsi wayland: drv: radeonsi x11:
drv: radeonsi
API: OpenGL v: 4.6 compat-v: 4.3 vendor: amd mesa v: 24.3.4-arch1.1
glx-v: 1.4 direct-render: yes renderer: AMD Radeon Graphics (radeonsi
gfx1103_r1 LLVM 19.1.7 DRM 3.59 6.13.1-zen1-1-zen) device-ID: 1002:1900
memory: 500 MiB unified: no display-ID: :1.0
API: Vulkan v: 1.4.303 layers: 4 device: 0 type: integrated-gpu name: AMD
Radeon Graphics (RADV GFX1103_R1) driver: N/A device-ID: 1002:1900
surfaces: xcb,xlib,wayland device: 1 type: cpu name: llvmpipe (LLVM
19.1.7 256 bits) driver: N/A device-ID: 10005:0000
surfaces: xcb,xlib,wayland
Info: Tools: api: clinfo, eglinfo, glxinfo, vulkaninfo
de: kscreen-console,kscreen-doctor wl: wayland-info
x11: xdpyinfo, xprop, xrandr
Audio:
Device-1: NVIDIA AD107 High Definition Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 8
bus-ID: 01:00.1 chip-ID: 10de:22be class-ID: 0403
Device-2: Advanced Micro Devices [AMD/ATI] Rembrandt Radeon High
Definition Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel
pcie: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 05:00.1 chip-ID: 1002:1640
class-ID: 0403
Device-3: Advanced Micro Devices [AMD] ACP/ACP3X/ACP6x Audio Coprocessor
vendor: Hewlett-Packard driver: snd_pci_ps v: kernel
alternate: snd_pci_acp3x, snd_rn_pci_acp3x, snd_pci_acp5x, snd_pci_acp6x,
snd_acp_pci, snd_rpl_pci_acp6x, snd_sof_amd_renoir,
snd_sof_amd_rembrandt, snd_sof_amd_vangogh, snd_sof_amd_acp63,
snd_sof_amd_acp70 pcie: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 05:00.5
chip-ID: 1022:15e2 class-ID: 0480
Device-4: Advanced Micro Devices [AMD] Family 17h/19h/1ah HD Audio
vendor: Hewlett-Packard driver: snd_hda_intel v: kernel pcie: gen: 4
speed: 16 GT/s lanes: 16 bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403
API: ALSA v: k6.13.1-zen1-1-zen status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
vendor: Hewlett-Packard driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
lanes: 1 port: e000 bus-ID: 03:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: eno1 state: down mac: <filter>
Device-2: Realtek RTL8852BE PCIe 802.11ax Wireless Network
vendor: Hewlett-Packard driver: rtw89_8852be v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 port: d000 bus-ID: 04:00.0 chip-ID: 10ec:b852
class-ID: 0280
IF: wlo1 state: up mac: <filter>
Info: services: NetworkManager, smbd, systemd-timesyncd, wpa_supplicant
Bluetooth:
Device-1: Realtek Bluetooth Radio driver: btusb v: 0.8 type: USB rev: 1.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-4:3 chip-ID: 0bda:b85c
class-ID: e001 serial: <filter>
Report: btmgmt ID: hci0 rfk-id: 4 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: <filter> bt-v: 5.2 lmp-v: 11
status: discoverable: no pairing: no
Drives:
Local Storage: total: 953.87 GiB used: 105.39 GiB (11.0%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: KIOXIA model: N/A
size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: HP01AP40 temp: 29.9 C
scheme: GPT
Partition:
ID-1: / raw-size: 953.57 GiB size: 953.57 GiB (100.00%)
used: 105.39 GiB (11.1%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 584 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
ID-3: /home raw-size: 953.57 GiB size: 953.57 GiB (100.00%)
used: 105.39 GiB (11.1%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-4: /var/log raw-size: 953.57 GiB size: 953.57 GiB (100.00%)
used: 105.39 GiB (11.1%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
ID-5: /var/tmp raw-size: 953.57 GiB size: 953.57 GiB (100.00%)
used: 105.39 GiB (11.1%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
ID-1: swap-1 type: zram size: 30.61 GiB used: 0 KiB (0.0%) priority: 100
comp: zstd avail: lzo-rle,lzo,lz4,lz4hc,deflate,842 max-streams: 12
dev: /dev/zram0
Sensors:
System Temperatures: cpu: 39.6 C mobo: 39.5 C gpu: amdgpu temp: 34.0 C
Fan Speeds (rpm): fan-1: 1916 fan-2: 1681
Info:
Memory: total: 32 GiB note: est. available: 30.61 GiB used: 4.98 GiB (16.3%)
Processes: 499 Power: uptime: 2h 59m states: freeze,mem,disk
suspend: s2idle wakeups: 3 hibernate: platform avail: shutdown, reboot,
suspend, test_resume image: 12.23 GiB services: org_kde_powerdevil,
power-profiles-daemon, upowerd Init: systemd v: 257 default: graphical
tool: systemctl
Packages: pm: pacman pkgs: 1455 libs: 414 tools: octopi,paru Compilers:
gcc: 14.2.1 Shell: garuda-inxi default: fish v: 3.7.1 running-in: konsole
inxi: 3.3.37
Garuda (2.6.26-1.1):
System install date:     2025-01-26
Last full system update: 2025-02-07 ↻
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut
Windows dual boot:       Probably (Run as root to verify)
Failed units:

[nepti]

@FlameHazeNylocke

I tried manual configuration(IMAP and all that)

You have not mentioned WHAT exactly you have set manually.

All M$ email services (hotmail/livemail/outlook) require OAuth2 - check that you have set this up correctly in thunderbird.
According to Mozilla these are the correct settings for hotmail in thunderbird:
incoming server is outlook.office365.com on 995 (POP) or 993 (IMAP)

and outgoing is:

[FlameHazeNylocke]

I have those set but still get this

When I tried to set it manually was where I put the settings in myself. I also tried POP3 and got this which is also weird

When I deleted the saved password and restarted thunderbird I got this page

but when I continue I roll back to the second image I posted above

[nepti]

Log in to your hotmail account via your browser and check all security settings. It is possible that something is disabled in the new account that was enabled in the old account. Also check “recent activity” → session type in the account, you may need to confirm that the access with the external mail client is yours.

[FlameHazeNylocke]

I can’t find the session type under recent activity. I know thunderbird is listed under one of the apps I allow access to but one thing I do notice is that it doesn’t allow me to add a profile pic without the image basically becoming corrupted … xD Also some of the recent activity says I was on windows while others say I’m on Linux. I haven’t been on windows since November but perhaps that could be because I have to log into it manually from the web browser instead of the convenience of having them all in front of me on thunderbird.

I also tried getting my email on thunderbird after enabling 2 step verification and that also didn’t work ):

if I click on details it says something went wrong

[Duke187]

can you try this as smtp Server Name istead?

	smtp-mail.outlook.com

[FlameHazeNylocke]

I tried that one and it still doesn’t work.

I even attempted to make another email and connect that and that doesn’t work. I looked on the thunderbird website about 0auth2 and they said something about new hotmail accounts having SMTP disabled but it didn’t say how to enable it

[Duke187]

yes you have to login in outlook email in a browser.
When you logged in you will see on right top corner a Settings Icon.
Look for Imap forwarding and enable it.

[nepti]

If @Duke187’s suggestion does not work, try disabling IPv6:
Thunderbird Settings → General → Config Editor (at the bottom). In the “Advanced Preferences” tab that opens, enter network.dns.disableIPv6 and change “false” to “true”.
Close and reopen Thunderbird and try again with hotmail.

[Duke187]

ive deleted my account in thunderbird and reopen it .
i dont set any manually only my name email adress and password.
a new window pop up to login

and then need to accept it.
It went back to Thunderbird.
Loading settings.
Found and ask me how i want set up imap or pop.

ive select imap and its finish it without issues.

[Duke187]

please check this and have cookies allowed in Thunderbird settings.
Just for testing i disabled it before i want to add an account again causes authentication error.just my thinking cant get the microsofts cookie token.

[FlameHazeNylocke]

I managed to enable it but still get the same error. I had the network.dns.disableIPv6 as true and that also didn’t work ):

[FlameHazeNylocke]

I never got the consent page because when I do it, it sends me to the confirm page which looks like this

It’s misleading because when I do the IMAP it says the configeration was found in the Mozilla ISP database but then after I finish it still fails to pull the mail and it only shows a single inbox which is also weird. So no outbox, sent, trash, etc nor can I email out of it.

Is the email you used new???

[FlameHazeNylocke]

I also have the cookies enabled as well for microsoft

this is the “confirm” page instead of the “consent” page

Despite that I get the green

but only inbox which perhaps is a partial finish. The second email is also new just to see if it was just hotmail doing it

[Duke187]

So no outbox, sent, trash, etc nor can I email out of it.

@FlameHazeNylocke

after enabling 2 step verification and that also didn’t work ):

please deactivate it and try again.Because this can block to get the mails from the server.

[FlameHazeNylocke]

yea isn’t that weird???

I deactivated 2 step after I realized it didn’t work.

[Duke187]

DID YOU CHECKED YOUR OUTLOOK FORWARDING IMAP IS ENABLED?

so i did a new account for testing.
OUTLOOK block it so i did the change in outlook again for enabled it.
Started Thunderbird and it imports my messages and work.

if it not seen in your outlook account it was to login below the QR Code section in forwarding Imap.

[FlameHazeNylocke]

this worked XD I actually did it backwards because I had an alias for my email that I had and tried to sign that one in but because the main is hotmail it didn’t work. Then when I made a fresh one with outlook, it worked just like you said I gotta try to get them together and delete the extras so that I can get everything back on thunderbird and not have to use blue mail on the side which is what I did in a pinch before seeing your reply. Thank you so much for your time

[Duke187]

Perfect

i have also a hotmail account and it did work. i had to do these steps in november last year to get my hotmail working. You have to do all this forwarding to every accounts from outlook.hotmail or even older mail adresses.

Please mark is as Solution if you want

No Problem youre Welcome in the Community =)

[FlameHazeNylocke]

thunderbird had an update and I was able get my new main set up and delete blue mail xD I was thankful to have had it work because apparently google wants you to provide a phone number to make an email which is massive overkill whether it’s a main email or an alt. Thanks again