Suddenly cannot connect to wifi network

Issues & Assistance Networking Support
1

This afternoon, after an update, I am unable to connect to my wifi network. I am able to connect with Ethernet, and I booted the live session and was able to connect from it. Never had this before, and I'm baffled.

System:
  Kernel: 6.3.1-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.1.1
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
    root=UUID=22b0128f-231d-4f5b-9a0d-f394e297be0f rw rootflags=subvol=@
    quiet quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
    loglevel=3 ibt=off
  Desktop: MATE v: 1.26.1 info: mate-panel wm: marco v: 1.26.1 vt: 7
    dm: LightDM v: 1.32.0 Distro: Garuda Linux base: Arch Linux
Machine:
  Type: Laptop System: Acer product: Nitro AN515-42 v: V1.13
    serial: <superuser required>
  Mobo: RR model: Freed_RRS v: V1.13 serial: <superuser required>
    UEFI: Insyde v: 1.13 
garuda-inxi: 02/11/2019
Battery:
  ID-1: BAT1 charge: 36.4 Wh (100.0%) condition: 36.4/48.9 Wh (74.4%)
    volts: 16.3 min: 15.2 model: LG 0x41,0x43,0x31,0x34,0x42,0x38,0x4B
    type: Li-ion serial: <filter> status: not charging
CPU:
  Info: model: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx bits: 64
    type: MT MCP arch: Zen level: v3 note: check built: 2017-19 process: GF 14nm
    family: 0x17 (23) model-id: 0x11 (17) stepping: 0 microcode: 0x810100B
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 384 KiB desc: d-4x32 KiB; i-4x64 KiB L2: 2 MiB desc: 4x512 KiB L3: 4 MiB
    desc: 1x4 MiB
  Speed (MHz): avg: 1943 high: 2383 min/max: 1600/2000 boost: enabled
    scaling: driver: acpi-cpufreq governor: performance cores: 1: 2000 2: 1441
    3: 1491 4: 2000 5: 2383 6: 2235 7: 2000 8: 2000 bogomips: 31937
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities: <filter>
Graphics:
  Device-1: AMD Baffin [Radeon RX 460/560D / Pro
    450/455/460/555/555X/560/560X] vendor: Acer Incorporated ALI
    driver: amdgpu v: kernel arch: GCN-4 code: Arctic Islands process: GF 14nm
    built: 2016-20 pcie: gen: 1 speed: 2.5 GT/s lanes: 8 link-max: gen: 3
    speed: 8 GT/s bus-ID: 01:00.0 chip-ID: 1002:67ef class-ID: 0380
    temp: 38.0 C
  Device-2: AMD Raven Ridge [Radeon Vega Series / Radeon Mobile Series]
    vendor: Acer Incorporated ALI driver: amdgpu v: kernel arch: GCN-5
    code: Vega process: GF 14nm built: 2017-20 pcie: gen: 3 speed: 8 GT/s
    lanes: 16 ports: active: eDP-1 empty: HDMI-A-1 bus-ID: 04:00.0
    chip-ID: 1002:15dd class-ID: 0300 temp: 45.0 C
  Device-3: Quanta HD Webcam driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-1:2 chip-ID: 0408:a060
    class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 21.1.8 compositor: marco v: 1.26.1 driver:
    X: loaded: amdgpu unloaded: modesetting alternate: fbdev,vesa dri: radeonsi
    gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
    s-diag: 582mm (22.93")
  Monitor-1: eDP-1 mapped: eDP model: LG Display 0x05d8 built: 2018
    res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2 size: 344x194mm (13.54x7.64")
    diag: 395mm (15.5") ratio: 16:9 modes: max: 1920x1080 min: 640x480
  API: OpenGL Message: Unable to show GL data. Required tool glxinfo
    missing.
Audio:
  Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio
    vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel pcie: gen: 3
    speed: 8 GT/s lanes: 16 bus-ID: 04:00.1 chip-ID: 1002:15de class-ID: 0403
  Device-2: AMD Family 17h/19h HD Audio vendor: Acer Incorporated ALI
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 04:00.6 chip-ID: 1022:15e3 class-ID: 0403
  API: ALSA v: k6.3.1-zen1-1-zen status: kernel-api with: aoss
    type: oss-emulator tools: N/A
  Server-1: sndiod v: N/A status: off tools: aucat,midicat,sndioctl
  Server-2: PipeWire v: 0.3.70 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Acer Incorporated ALI driver: r8169 v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 port: 2000 bus-ID: 02:00.1 chip-ID: 10ec:8168
    class-ID: 0200
  IF: enp2s0f1 state: up speed: 100 Mbps duplex: full mac: <filter>
  Device-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
    vendor: Lite-On driver: ath10k_pci v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 bus-ID: 03:00.0 chip-ID: 168c:003e class-ID: 0280
  IF: wlp3s0 state: down mac: <filter>
Bluetooth:
  Device-1: Lite-On driver: btusb v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s
    lanes: 1 mode: 1.1 bus-ID: 1-4:2 chip-ID: 04ca:3016 class-ID: e001
  Report: bt-adapter ID: hci0 rfk-id: 2 state: up address: <filter>
Drives:
  Local Storage: total: 5.57 TiB used: 5.01 TiB (90.0%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: Crucial model: CT1000MX500SSD1
    size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: 023 scheme: MBR
  ID-2: /dev/sdb maj-min: 8:16 vendor: Kingston model: SA400M8120G
    size: 111.79 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: 61E1 scheme: MBR
  ID-3: /dev/sdc maj-min: 8:32 vendor: Seagate model: BUP Portable
    size: 4.55 TiB block-size: physical: 4096 B logical: 512 B type: USB
    rev: 3.2 spd: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1 tech: N/A serial: <filter>
    fw-rev: 0004 scheme: GPT
Partition:
  ID-1: / raw-size: 96 GiB size: 96 GiB (100.00%) used: 16.96 GiB (17.7%)
    fs: btrfs dev: /dev/sdb1 maj-min: 8:17
  ID-2: /boot/efi raw-size: 100 MiB size: 98.4 MiB (98.45%)
    used: 859 KiB (0.9%) fs: vfat dev: /dev/sdb2 maj-min: 8:18
  ID-3: /home raw-size: 931.51 GiB size: 915.82 GiB (98.32%)
    used: 790.44 GiB (86.3%) fs: ext4 dev: /dev/sda3 maj-min: 8:3
  ID-4: /var/log raw-size: 96 GiB size: 96 GiB (100.00%)
    used: 16.96 GiB (17.7%) fs: btrfs dev: /dev/sdb1 maj-min: 8:17
  ID-5: /var/tmp raw-size: 9
garuda-inxi6 GiB size: 96 GiB (100.00%)
    used: 16.96 GiB (17.7%) fs: btrfs dev: /dev/sdb1 maj-miy
Swap:
  Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: zram size: 30.26 GiB used: 0 KiB (0.0%) priority: 100
    dev: /dev/zram0
Sensors:
  System Temperatures: cpu: 45.1 C mobo: N/A
  Fan Speeds (RPM): N/A
  GPU: device: amdgpu temp: 38.0 C watts: 9.13 device: amdgpu temp: 45.0 C
Info:
  Processes: 329 Uptime: 5m wakeups: 1 Memory: available: 30.26 GiB
  used: 4.78 GiB (15.8%) Init: systemd v: 253 default: graphical
  tool: systemctl Compilers: gcc: 13.1.1 clang: 15.0.7 Packages: 1568
  pm: pacman pkgs: 1562 libs: 506 tools: octopi,pamac,paru,yay pm: flatpak
  pkgs: 6 Shell: Bash v: 5.1.16 running-in: mate-terminal inxi: 3.3.27
Garuda (2.6.16-1):
  System install date:     2023-04-24
  Last full system update: 2023-05-08
  Is partially upgraded:   No
  Relevant software:       snapper NetworkManager dracut
  Windows dual boot:       No/Undetected
  Failed units:
2

Try restoring the snapshot from before this update, to test if WiFi is working again. If so, most likely a kernel update has broken the WiFi driver you are using. In that case, an easy solution would be to run the LTS kernel for a week or two, then switch back to the Zen kernel if you’d like and see if it has been fixed.

5 Likes
3

If still necessary, try also this one:

1 Like
4

Tried a snapshot. The indicator showed connection, but I had no connectivity. I added "pcie_aspm=off ath10k_core.skip_otp=y" to /etc/modprobe.d and it made no difference. Just using Ethernet and waiting for the problem to be fixed.

5

Have you tried different kernels, as suggested?

5 Likes
6

Just installed the LTS kernel and have full connecticity. Thanks.

2 Likes
7

New Zen kernel today, no connectivity. Using LTS.

8

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