No way to add printers

Issues & Assistance KDE
1

Printer installation won’t start, even though I set everything for the print service during the installation. KDE Gamers Edition ISO from 28.04.2024.

The printer is an HP-ENVY Inspire 7900 and this is what garuda-inxi says:

╭─jan@jan in ~ took 2s
╰─λ sudo garuda-inxi
[sudo] Passwort für jan:
System:
Kernel: 6.8.7-zen1-2-zen arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc avail: hpet,acpi_pm
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=2283c990-23ee-4ee2-a042-bcec2dcc0475 rw rootflags=subvol=@
quiet loglevel=3 ibt=off
Desktop: KDE Plasma v: 6.0.4 tk: Qt v: N/A wm: kwin_wayland dm: SDDM
Distro: Garuda base: Arch Linux
Machine:
Type: Laptop System: Acer product: Predator G5-793 v: V1.04 serial: <filter>
Chassis: type: 10 serial: N/A
Mobo: Acer model: Challenger2C_SKS v: V1.04 serial: <filter>
part-nu: Predator G5-793_1170_1.04
uuid: 8d93b840-a1c0-81e6-3899-78f29ef37248 UEFI-[Legacy]: Insyde v: 1.04
date: 09/19/2016
CPU:
Info: model: Intel Core i7-6700HQ socket: U3E1 bits: 64 type: MT MCP
arch: Skylake-S gen: core 6 level: v3 note: check built: 2015
process: Intel 14nm family: 6 model-id: 0x5E (94) stepping: 3
microcode: 0xF0
Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB
L3: 6 MiB desc: 1x6 MiB
Speed (MHz): avg: 800 high: 801 min/max: 800/3500 base/boost: 2500/3500
scaling: driver: intel_pstate governor: powersave volts: 0.9 V
ext-clock: 100 MHz cores: 1: 801 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800
8: 800 bogomips: 41599
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities: <filter>
Graphics:
Device-1: NVIDIA GP106BM [GeForce GTX 1060 Mobile 6GB]
vendor: Acer Incorporated ALI driver: nouveau v: kernel non-free: 545.xx+
status: current (as of 2024-04; EOL~2026-12-xx) arch: Pascal code: GP10x
process: TSMC 16nm built: 2016-2021 pcie: gen: 1 speed: 2.5 GT/s lanes: 16
link-max: gen: 3 speed: 8 GT/s ports: active: eDP-1
empty: DP-1,DP-2,HDMI-A-1 bus-ID: 01:00.0 chip-ID: 10de:1c60
class-ID: 0300 temp: 47.0 C
Device-2: Realtek HD WebCam driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-9:5 chip-ID: 0bda:57f3
class-ID: 0e02 serial: <filter>
Display: server: X.Org v: 23.2.6 with: Xwayland v: 23.2.6
compositor: kwin_wayland driver: X: loaded: nouveau unloaded: modesetting
alternate: fbdev,nv,vesa dri: nouveau gpu: nouveau display-ID: :1
screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x286mm (20.00x11.26")
s-diag: 583mm (22.95")
Monitor-1: eDP-1 model: LG Display 0x0469 built: 2015 res: 1920x1080
hz: 60 dpi: 128 gamma: 1.2 size: 380x210mm (14.96x8.27") diag: 438mm (17.3")
ratio: 16:9 modes: max: 1920x1080 min: 800x600
API: EGL v: 1.5 hw: drv: nvidia nouveau platforms: device: 0 drv: nouveau
device: 1 drv: swrast gbm: drv: nouveau surfaceless: drv: nouveau x11:
drv: nouveau inactive: wayland
API: OpenGL v: 4.5 compat-v: 4.3 vendor: mesa v: 24.0.6-arch1.2 glx-v: 1.4
direct-render: yes renderer: NV136 device-ID: 10de:1c60 memory: 5.85 GiB
unified: no
API: Vulkan v: 1.3.279 layers: 9 device: 0 type: cpu name: llvmpipe (LLVM
17.0.6 256 bits) driver: mesa llvmpipe v: 24.0.6-arch1.2 (LLVM 17.0.6)
device-ID: 10005:0000 surfaces: xcb,xlib
Audio:
Device-1: Intel 100 Series/C230 Series Family HD Audio
vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel
alternate: snd_soc_avs bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0403
Device-2: NVIDIA GP106 High Definition Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 16
link-max: gen: 3 speed: 8 GT/s bus-ID: 01:00.1 chip-ID: 10de:10f1
class-ID: 0403
API: ALSA v: k6.8.7-zen1-2-zen status: kernel-api with: aoss
type: oss-emulator tools: N/A
Server-1: PipeWire v: 1.0.5 status: n/a (root, process) with:
1: pipewire-pulse status: active 2: wireplumber status: active
3: pipewire-alsa type: plugin 4: pw-jack type: plugin
tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
vendor: Rivet Networks Killer Wireless-n/a/ac 1535 driver: ath10k_pci
v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 06:00.0
chip-ID: 168c:003e class-ID: 0280 temp: 48.0 C
IF: wlp6s0 state: up mac: <filter>
Device-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet
vendor: Acer Incorporated ALI driver: alx v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 port: 3000 bus-ID: 0b:00.0 chip-ID: 1969:e0a1
class-ID: 0200
IF: enp11s0 state: down mac: <filter>
Info: services: NetworkManager, smbd, systemd-timesyncd, wpa_supplicant
Bluetooth:
Device-1: Qualcomm Atheros QCA61x4 Bluetooth 4.0 driver: btusb v: 0.8
type: USB rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-7:3
chip-ID: 0cf3:e300 class-ID: e001
Report: btmgmt ID: hci0 rfk-id: 2 state: up address: <filter> bt-v: 4.2
lmp-v: 8 status: discoverable: no pairing: no class-ID: 6c010c
RAID:
Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
v: 3.0 port: 6020 bus-ID: 00:17.0 chip-ID: 8086:282a rev: N/A class-ID: 0104
Drives:
Local Storage: total: 476.94 GiB used: 11.91 GiB (2.5%)
ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: MZNLN512HMJP-00000
family: based SSDs size: 476.94 GiB block-size: physical: 512 B
logical: 512 B sata: 3.1 speed: 6.0 Gb/s tech: SSD serial: <filter>
fw-rev: 100Q temp: 41 C scheme: MBR
SMART: yes state: enabled health: PASSED on: 1y 226d 6h cycles: 6870
read: 20.6 MiB written: 24.4 MiB
Partition:
ID-1: / raw-size: 476.93 GiB size: 476.93 GiB (100.00%)
used: 11.91 GiB (2.5%) fs: btrfs block-size: 4096 B dev: /dev/sda1
maj-min: 8:1
ID-2: /home raw-size: 476.93 GiB size: 476.93 GiB (100.00%)
used: 11.91 GiB (2.5%) fs: btrfs block-size: 4096 B dev: /dev/sda1
maj-min: 8:1
ID-3: /var/log raw-size: 476.93 GiB size: 476.93 GiB (100.00%)
used: 11.91 GiB (2.5%) fs: btrfs block-size: 4096 B dev: /dev/sda1
maj-min: 8:1
ID-4: /var/tmp raw-size: 476.93 GiB size: 476.93 GiB (100.00%)
used: 11.91 GiB (2.5%) fs: btrfs block-size: 4096 B dev: /dev/sda1
maj-min: 8:1
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
ID-1: swap-1 type: zram size: 15.57 GiB used: 0 KiB (0.0%) priority: 100
comp: zstd avail: lzo,lzo-rle,lz4,lz4hc,842 max-streams: 8 dev: /dev/zram0
Sensors:
System Temperatures: cpu: 46.0 C pch: 44.0 C mobo: N/A gpu: nouveau
temp: 47.0 C
Fan Speeds (rpm): N/A
Info:
Memory: total: 16 GiB available: 15.57 GiB used: 2.26 GiB (14.5%)
Processes: 297 Power: uptime: 1h 6m states: freeze,mem,disk suspend: deep
avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
suspend, test_resume image: 6.22 GiB services: org_kde_powerdevil,
power-profiles-daemon, upowerd Init: systemd v: 255 default: graphical
tool: systemctl
Packages: pm: pacman pkgs: 1967 libs: 559 tools: octopi,paru Compilers:
clang: 17.0.6 gcc: 13.2.1 Shell: garuda-inxi (sudo) default: Bash v: 5.2.26
running-in: konsole inxi: 3.3.34
Garuda (2.6.26-1):
System install date:     2024-04-30
Last full system update: 2024-04-30
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut
Windows dual boot:       No/Undetected
Failed units:
2

Please, it’s your second help request without garud-inxi, edit your post and tell use which printer you use and if you searched about in arch wiki.

2 Likes
3

We are not clairvoyants or sitting next to you to see what you are doing. Please provide all relevant data, what you have done and why a search did not bring you to your goal.

You installed HPLIP?

4

I’ve also installed HPLIP. The problem is HPLIP, Print Settings & Cups interface don’t open and don’t even start. Other than that, I haven’t taken any further steps.

5

Try

sudo pacman -Syu hplip-lite

Also try from terminal to start apps they don’t want open via icon etc.

6

sudo systemctl start cups.service

1 Like
7

Restarting the Cups service has no effect.

8 
sudo systemctl enable --now cups.service

Check

systemctl status cups.service

or restart the PC

9

I have 2 laptops with me, the other one is a Canon MG3650. And that’s where I have the same difficulties.

10

One issue per topic.

What you did after my post?

11 
╭─jan@jan in ~
╰─λ systemctl status cups.service
○ cups.service - CUPS Scheduler
Loaded: loaded (/usr/lib/systemd/system/cups.service; disabled; preset: disabled)
Active: inactive (dead)
TriggeredBy: ● cups.socket
Docs: man:cupsd(8)

╭─jan@jan in ~ took 91ms

A restart did not bring any improvement

12

Did you try?

So far I can’t help, I don’t use printer anymore.

13

Is that hplip for the command line? I installed it, but how do you start it?

14

Its the same but prebuild for you from chaotic-aur.
How did you install it first?

In launcher you type only hp and see the hp tool?

15

I installed HPLIP with Octopi and was also able to see and click on it in the program launcher. Now that I have HPLIP-Lite installed, I don’t see anything in the program launcher.

16 
systemctl status cups.service
● cups.service - CUPS Scheduler
     Loaded: loaded (/usr/lib/systemd/system/cups.service; disabled; preset: disabled)
     Active: active (running) since Tue 2024-04-30 21:09:26 CEST; 1min 23s ago
TriggeredBy: ● cups.socket
       Docs: man:cupsd(8)
   Main PID: 98059 (cupsd)
     Status: "Scheduler is running..."
      Tasks: 1 (limit: 16543)
     Memory: 3.4M (peak: 3.6M)
        CPU: 27ms
     CGroup: /system.slice/cups.service
             └─98059 /usr/bin/cupsd -l

Apr 30 21:09:26 y7p systemd[1]: Starting CUPS Scheduler...
Apr 30 21:09:26 y7p systemd[1]: Started CUPS Scheduler.

Me too, so use

sudo pacman -Syu hplip
18

Nothing happens. The program does not start.

19

Cups.service works here, but I have no printer.

HP device manager don’t open. Did you look in the tray bar?
Did you check cables? Wired?

As I wrote, we can’t look over your shoulder :slight_smile:

So, I can’t help any more.

20

It also doesn’t appear in the taskbar. The printer is connected via USB.

21

I am not sure if this is supported. hplip only lists the 7900e series variant (data from https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index ).

1 Like