Erratic keyboard and mouse behaviour

My laptop keyboard is behaving strangely. Sometimes a key stops working for a day or two and then again starts working. It has also happened that a key gets pressed automatically and remains pressed. The issue sometimes gets fixed by a suspend, sometimes by a restart and sometimes I just need to wait it out.
As for the touchpad after watching something on fullscreen it stops responding. After I suspend my pc it starts working fine.
I am new to Garuda. Please help. I love the OS and do not want to switch over such things. Do I need to install a fresh copy?

Welcome,
sounds like a hardware issue.
Post

inxi -Faz
3 Likes

Can you help me how to post well formatted output as I have seen on other question (e.g. in this question Thouchpad Not working proprly)? I have tried looking for such guide or similar stuff, but could not find so. I would have uploaded an image, but I am restricted from that.

System:
Kernel: 5.9.6-zen1-1-zen x86_64 bits: 64 compiler: N/A
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=fe8e44b4-dc34-4b5e-b708-dc30cfb47020 rw [email protected] quiet
splash loglevel=3
Desktop: GNOME 3.38.1 tk: GTK 3.24.23 wm: gnome-shell dm: GDM 3.36.3
Distro: Garuda Linux
Machine:
Type: Laptop System: Dell product: Vostro 3580 v: N/A serial:
Chassis: type: 10 serial:
Mobo: Dell model: 0736F2 v: A00 serial: UEFI: Dell v: 1.8.0
date: 02/12/2020
Battery:
ID-1: BAT0 charge: 21.7 Wh condition: 35.4/42.0 Wh (84%) volts: 11.4/11.4
model: Samsung SDI DELL CYMGM8C type: Li-ion serial:
status: Discharging
CPU:
Info: Quad Core model: Intel Core i5-8265U bits: 64 type: MT MCP
arch: Kaby Lake family: 6 model-id: 8E (142) stepping: B (11)
microcode: D6 L2 cache: 6144 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 28800
Speed: 800 MHz min/max: 400/1600 MHz Core speeds (MHz): 1: 832 2: 878
3: 823 4: 825 5: 875 6: 876 7: 801 8: 885
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf status: Not affected
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel UHD Graphics 620 vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0 chip ID: 8086:3ea0
Device-2: AMD Jet PRO [Radeon R5 M230 / R7 M260DX / Radeon 520 Mobile]
vendor: Dell driver: radeon v: kernel alternate: amdgpu bus ID: 01:00.0
chip ID: 1002:6665
Device-3: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo
bus ID: 1-6:4 chip ID: 0c45:671e
Display: x11 server: X.Org 1.20.9 compositor: gnome-shell
driver: ati,intel,radeon unloaded: modesetting alternate: fbdev,vesa
display ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
s-diag: 582mm (22.9")
Monitor-1: eDP1 res: 1920x1080 hz: 60 dpi: 143 size: 340x190mm (13.4x7.5")
diag: 389mm (15.3")
Message: Unable to show advanced data. Required tool glxinfo missing.
Audio:
Device-1: Intel Cannon Point-LP High Definition Audio vendor: Dell
driver: snd_hda_intel v: kernel alternate: snd_soc_skl,snd_sof_pci
bus ID: 00:1f.3 chip ID: 8086:9dc8
Sound Server: ALSA v: k5.9.6-zen1-1-zen
Network:
Device-1: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter
vendor: Dell driver: ath10k_pci v: kernel port: 3000 bus ID: 02:00.0
chip ID: 168c:0042
IF: wlp2s0 state: up mac:
Device-2: Qualcomm Atheros type: USB driver: btusb bus ID: 1-10:5
chip ID: 0cf3:e009
Drives:
Local Storage: total: 931.51 GiB used: 14.66 GiB (1.6%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/sda vendor: Samsung model: ST1000LM035-1RK172 size: 931.51 GiB
block size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
rotation: 5400 rpm serial: rev: SDM3 scheme: GPT
Partition:
ID-1: / raw size: 931.22 GiB size: 931.22 GiB (100.00%)
used: 14.66 GiB (1.6%) fs: btrfs dev: /dev/sda2
ID-2: /home raw size: 931.22 GiB size: 931.22 GiB (100.00%)
used: 14.66 GiB (1.6%) fs: btrfs dev: /dev/sda2
Swap:
Kernel: swappiness: 10 (default 60) cache pressure: 75 (default 100)
ID-1: swap-1 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram0
ID-2: swap-2 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram1
ID-3: swap-3 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram2
ID-4: swap-4 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram3
ID-5: swap-5 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram4
ID-6: swap-6 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram5
ID-7: swap-7 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram6
ID-8: swap-8 type: zram size: 240.3 MiB used: 0 KiB (0.0%) priority: 32767
dev: /dev/zram7
Sensors:
System Temperatures: cpu: 50.0 C mobo: N/A gpu: radeon temp: 46.0 C
Fan Speeds (RPM): cpu: 0
Info:
Processes: 289 Uptime: 5m Memory: 7.51 GiB used: 1.74 GiB (23.2%)
Init: systemd v: 246 Compilers: gcc: 10.2.0 clang: 10.0.1 Packages:
pacman: 1101 lib: 287 Shell: Zsh v: 5.8 running in: gnome-terminal
inxi: 3.1.06

If you include terminal outputs in your post please use the proper output format in your post. Using "~" 3 times above and "~" 3 times below the text block will provide a readable, raw look.

From

1 Like

First update your system (Kernel: 5.12.8-zen1-1-zen x86_64),last BIOS installed?
Check for dust or or dried liquids under the keyboard.

This is the output to inxi -Faz ,

System:    Kernel: 5.12.8-zen1-1-zen x86_64 bits: 64 compiler: gcc v: 11.1.0 
           parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen 
           root=UUID=18960cc3-e31f-434e-a1f2-0a17ab6ec5a5 rw [email protected] quiet splash 
           rd.udev.log_priority=3 vt.global_cursor_default=0 
           systemd.unified_cgroup_hierarchy=1 loglevel=3 
           Desktop: i3 4.19.1 info: i3bar vt: 7 dm: LightDM 1.30.0 Distro: Garuda Linux 
           base: Arch Linux 
Machine:   Type: Laptop System: Dell product: Vostro 15-3568 v: N/A serial: <filter> 
           Chassis: type: 9 serial: <filter> 
           Mobo: Dell model: 05HRPP v: A00 serial: <filter> UEFI: Dell v: 3.3.0 
           date: 01/17/2019 
Battery:   ID-1: BAT0 charge: 18.9 Wh (77.5%) condition: 24.4/41.4 Wh (58.8%) volts: 15.6 
           min: 14.8 model: LGC-LGC2.80 DELL 991XP6B type: Li-poly serial: <filter> 
           status: Discharging 
CPU:       Info: Dual Core model: Intel Core i3-6006U bits: 64 type: MT MCP arch: Skylake 
           family: 6 model-id: 4E (78) stepping: 3 microcode: E2 cache: L2: 3 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 15999 
           Speed: 1997 MHz min/max: 400/2000 MHz Core speeds (MHz): 1: 1997 2: 2000 3: 2002 
           4: 2000 
           Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
           Type: l1tf 
           mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable 
           Type: mds mitigation: Clear CPU buffers; SMT vulnerable 
           Type: meltdown mitigation: PTI 
           Type: spec_store_bypass 
           mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 
           mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW, 
           STIBP: conditional, RSB filling 
           Type: srbds mitigation: Microcode 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel Skylake GT2 [HD Graphics 520] vendor: Dell driver: i915 v: kernel 
           bus-ID: 00:02.0 chip-ID: 8086:1916 class-ID: 0300 
           Device-2: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo bus-ID: 1-5:2 
           chip-ID: 0c45:6a05 class-ID: 0e02 
           Display: x11 server: X.Org 1.20.11 compositor: picom v: git-dac85 driver: 
           loaded: intel unloaded: modesetting alternate: fbdev,vesa display-ID: :0 
           screens: 1 
           Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0") 
           s-diag: 414mm (16.3") 
           Monitor-1: eDP1 res: 1366x768 hz: 60 dpi: 102 size: 340x190mm (13.4x7.5") 
           diag: 389mm (15.3") 
           OpenGL: renderer: Mesa Intel HD Graphics 520 (SKL GT2) v: 4.6 Mesa 21.1.1 
           direct render: Yes 
Audio:     Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel 
           v: kernel alternate: snd_soc_skl bus-ID: 00:1f.3 chip-ID: 8086:9d70 
           class-ID: 0403 
           Sound Server-1: ALSA v: k5.12.8-zen1-1-zen running: yes 
           Sound Server-2: JACK v: 0.125.0 running: no 
           Sound Server-3: PulseAudio v: 14.2 running: yes 
           Sound Server-4: PipeWire v: 0.3.28 running: no 
Network:   Device-1: Intel Wireless 3165 driver: iwlwifi v: kernel port: f040 
           bus-ID: 01:00.0 chip-ID: 8086:3165 class-ID: 0280 
           IF: wlp1s0 state: up mac: <filter> 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Dell 
           driver: r8169 v: kernel port: e000 bus-ID: 02:00.0 chip-ID: 10ec:8168 
           class-ID: 0200 
           IF: enp2s0 state: down mac: <filter> 
Bluetooth: Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 
           bus-ID: 1-8:4 chip-ID: 8087:0a2a class-ID: e001 
           Report: bt-adapter ID: hci0 rfk-id: 0 state: down bt-service: enabled,running 
           rfk-block: hardware: no software: no address: <filter> 
Drives:    Local Storage: total: 223.57 GiB used: 22.43 GiB (10.0%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/sda maj-min: 8:0 vendor: Crucial model: CT240BX500SSD1 
           size: 223.57 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s 
           rotation: SSD serial: <filter> rev: 052 scheme: GPT 
Partition: ID-1: / raw-size: 100 GiB size: 100 GiB (100.00%) used: 14.01 GiB (14.0%) 
           fs: btrfs dev: /dev/sda3 maj-min: 8:3 
           ID-2: /boot/efi raw-size: 257 MiB size: 253 MiB (98.46%) used: 548 KiB (0.2%) 
           fs: vfat dev: /dev/sda1 maj-min: 8:1 
           ID-3: /home raw-size: 115.32 GiB size: 115.32 GiB (100.00%) used: 8.42 GiB (7.3%) 
           fs: btrfs dev: /dev/sda4 maj-min: 8:4 
           ID-4: /var/log raw-size: 100 GiB size: 100 GiB (100.00%) used: 14.01 GiB (14.0%) 
           fs: btrfs dev: /dev/sda3 maj-min: 8:3 
           ID-5: /var/tmp raw-size: 100 GiB size: 100 GiB (100.00%) used: 14.01 GiB (14.0%) 
           fs: btrfs dev: /dev/sda3 maj-min: 8:3 
Swap:      Kernel: swappiness: 10 (default 60) cache-pressure: 75 (default 100) 
           ID-1: swap-1 type: partition size: 8 GiB used: 0 KiB (0.0%) priority: -2 
           dev: /dev/sda2 maj-min: 8:2 
           ID-2: swap-2 type: zram size: 949.2 MiB used: 0 KiB (0.0%) priority: 32767 
           dev: /dev/zram0 
           ID-3: swap-3 type: zram size: 949.2 MiB used: 0 KiB (0.0%) priority: 32767 
           dev: /dev/zram1 
           ID-4: swap-4 type: zram size: 949.2 MiB used: 0 KiB (0.0%) priority: 32767 
           dev: /dev/zram2 
           ID-5: swap-5 type: zram size: 949.2 MiB used: 0 KiB (0.0%) priority: 32767 
           dev: /dev/zram3 
Sensors:   System Temperatures: cpu: 42.0 C mobo: 40.0 C 
           Fan Speeds (RPM): cpu: 0 
Info:      Processes: 217 Uptime: 2m wakeups: 1 Memory: 3.71 GiB used: 1.61 GiB (43.4%) 
           Init: systemd v: 248 tool: systemctl Compilers: gcc: 11.1.0 clang: 11.1.0 
           Packages: pacman: 1340 lib: 351 Shell: Zsh v: 5.8 running-in: alacritty 
           inxi: 3.3.04 

It indeed appears that it is a hardware problem. I live booted Ubuntu, and the keyboard, touchpad malfunctioned there too.
Thank you for your time and patience.

Is it possible to switch off the touchpad and the laptop keyboard?

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