Unexpected crash after logging in

Hello.

I have experienced unexpected crash after logging in.
Basically, computer froze and wouldn't open anything.

I used Ctrl+Alt+F4 to reboot the machine but it stuck again during the boot splash screen for more then 10 minutes at which point I held Power button to power off the device.

After that, no issues were encountered.

inzi -Faz output:

System:    Kernel: 5.14.12-zen1-1-zen x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen root=UUID=9d9588e0-3528-417d-969b-f7675645849e rw
[email protected] quiet splash rd.udev.log_priority=3 random.trust_cpu=on vt.global_cursor_default=0
systemd.unified_cgroup_hierarchy=1 resume=UUID=915bc289-3518-43ad-83a3-f27ed97bb979
nvme_core.default_ps_max_latency_us=0 loglevel=3
Desktop: KDE Plasma 5.23.0 tk: Qt 5.15.2 info: latte-dock wm: kwin_x11 vt: 1 dm: SDDM Distro: Garuda Linux
base: Arch Linux
Machine:   Type: Laptop System: Dell product: XPS 15 9500 v: N/A serial: <filter> Chassis: type: 10 serial: <filter>
Mobo: Dell model: 0W4CRC v: A03 serial: <filter> UEFI: Dell v: 1.9.1 date: 08/11/2021
Battery:   ID-1: BAT0 charge: 41.3 Wh (75.4%) condition: 54.8/54.9 Wh (99.9%) volts: 12.0 min: 11.4 model: BYD DELL DVG8M11
type: Li-poly serial: <filter> status: Discharging
CPU:       Info: Quad Core model: Intel Core i5-10300H bits: 64 type: MT MCP arch: Comet Lake family: 6 model-id: A5 (165)
stepping: 2 microcode: EA cache: L2: 8 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 39999
Speed: 900 MHz min/max: 800/2500 MHz Core speeds (MHz): 1: 900 2: 900 3: 897 4: 900 5: 900 6: 898 7: 900 8: 897
Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:  Device-1: Intel CometLake-H GT2 [UHD Graphics] vendor: Dell driver: i915 v: kernel bus-ID: 00:02.0
chip-ID: 8086:9bc4 class-ID: 0300
Device-2: Realtek Integrated_Webcam_HD type: USB driver: uvcvideo bus-ID: 1-11:3 chip-ID: 0bda:5510 class-ID: fe01
serial: <filter>
Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: loaded: intel unloaded: modesetting
alternate: fbdev,vesa display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1200 s-dpi: 96 s-size: 508x317mm (20.0x12.5") s-diag: 599mm (23.6")
Monitor-1: eDP1 res: 1920x1200 dpi: 143 size: 340x210mm (13.4x8.3") diag: 400mm (15.7")
OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 21.2.4 direct render: Yes
Audio:     Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: snd_hda_intel v: kernel
alternate: snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3 chip-ID: 8086:06c8 class-ID: 0403
Sound Server-1: ALSA v: k5.14.12-zen1-1-zen running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: no
Sound Server-4: PipeWire v: 0.3.38 running: yes
Network:   Device-1: Intel Comet Lake PCH CNVi WiFi vendor: Rivet Networks driver: iwlwifi v: kernel bus-ID: 00:14.3
chip-ID: 8086:06f0 class-ID: 0280
IF: wlp0s20f3 state: up mac: <filter>
Bluetooth: Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 1-14:4 chip-ID: 8087:0026 class-ID: e001
Report: bt-adapter ID: hci0 rfk-id: 1 state: down bt-service: enabled,running rfk-block: hardware: no software: yes
address: <filter>
Drives:    Local Storage: total: 476.94 GiB used: 103.73 GiB (21.7%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: A-Data model: SX6000LNP size: 476.94 GiB block-size: physical: 512 B
logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> rev: V9002s65 temp: 31.9 C scheme: GPT
Partition: ID-1: / raw-size: 459.76 GiB size: 459.76 GiB (100.00%) used: 103.68 GiB (22.6%) fs: btrfs dev: /dev/nvme0n1p2
maj-min: 259:2
ID-2: /boot/efi raw-size: 260 MiB size: 256 MiB (98.46%) used: 49.4 MiB (19.3%) fs: vfat dev: /dev/nvme0n1p1
maj-min: 259:1
ID-3: /home raw-size: 459.76 GiB size: 459.76 GiB (100.00%) used: 103.68 GiB (22.6%) fs: btrfs dev: /dev/nvme0n1p2
maj-min: 259:2
ID-4: /var/log raw-size: 459.76 GiB size: 459.76 GiB (100.00%) used: 103.68 GiB (22.6%) fs: btrfs
dev: /dev/nvme0n1p2 maj-min: 259:2
ID-5: /var/tmp raw-size: 459.76 GiB size: 459.76 GiB (100.00%) used: 103.68 GiB (22.6%) fs: btrfs
dev: /dev/nvme0n1p2 maj-min: 259:2
Swap:      Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
ID-1: swap-1 type: partition size: 16.92 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:3
ID-2: swap-2 type: zram size: 15.25 GiB used: 0 KiB (0.0%) priority: 100 dev: /dev/zram0
Sensors:   System Temperatures: cpu: 39.0 C mobo: N/A
Fan Speeds (RPM): cpu: 0 fan-2: 0
Info:      Processes: 278 Uptime: 10m wakeups: 1289 Memory: 15.25 GiB used: 3.17 GiB (20.8%) Init: systemd v: 249
tool: systemctl Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: pacman: 1554 lib: 479 Shell: fish v: 3.3.1
default: Bash v: 5.1.8 running-in: konsole inxi: 3.3.07

journalctl -b -2 --no-pager --no-hostname -p3 output:

-- Journal begins at Wed 2021-10-13 19:21:09 CEST, ends at Mon 2021-10-18 17:34:08 CEST. --
Oct 18 16:00:49 systemd-modules-load[279]: Failed to find module 'vboxpci'
Oct 18 16:00:50 systemd-udevd[311]: /usr/lib/udev/rules.d/60-libfprint-2-tod1-goodix.rules:2 Unknown group 'plugdev', ignoring
Oct 18 16:00:50 systemd-udevd[311]: /usr/lib/udev/rules.d/60-libfprint-2-tod1-goodix.rules:4 Unknown group 'plugdev', ignoring
Oct 18 16:00:50 systemd-udevd[311]: /usr/lib/udev/rules.d/60-libfprint-2-tod1-goodix.rules:6 Unknown group 'plugdev', ignoring
Oct 18 16:00:50 systemd-udevd[311]: /usr/lib/udev/rules.d/60-libfprint-2-tod1-goodix.rules:8 Unknown group 'plugdev', ignoring
Oct 18 16:00:50 systemd-udevd[323]: vboxdrv: /usr/lib/udev/rules.d/60-vboxdrv.rules:1 Only network interfaces can be renamed, ignoring NAME="vboxdrv".
Oct 18 16:00:50 systemd-udevd[345]: vboxdrvu: /usr/lib/udev/rules.d/60-vboxdrv.rules:2 Only network interfaces can be renamed, ignoring NAME="vboxdrvu".
Oct 18 16:00:50 systemd-udevd[323]: vboxnetctl: /usr/lib/udev/rules.d/60-vboxdrv.rules:3 Only network interfaces can be renamed, ignoring NAME="vboxnetctl".
Oct 18 16:00:50 kernel: ioremap error for 0x4febb000-0x4febc000, requested 0x2, got 0x0
Oct 18 16:00:50 systemd-udevd[320]: vboxdrv: /usr/lib/udev/rules.d/60-vboxdrv.rules:1 Only network interfaces can be renamed, ignoring NAME="vboxdrv".
Oct 18 16:00:50 systemd-udevd[317]: vboxnetctl: /usr/lib/udev/rules.d/60-vboxdrv.rules:3 Only network interfaces can be renamed, ignoring NAME="vboxnetctl".
Oct 18 16:00:50 systemd-udevd[329]: vboxdrvu: /usr/lib/udev/rules.d/60-vboxdrv.rules:2 Only network interfaces can be renamed, ignoring NAME="vboxdrvu".
Oct 18 16:00:50 kernel: psmouse serio1: elantech: elantech_send_cmd query 0x02 failed.
Oct 18 16:00:50 kernel: psmouse serio1: elantech: failed to query capabilities.
Oct 18 16:00:51 wpa_supplicant[1715]: nl80211: kernel reports: Attribute failed policy validation
Oct 18 16:00:51 wpa_supplicant[1715]: Failed to create interface p2p-dev-wlp0s20f3: -22 (Invalid argument)
Oct 18 16:00:51 wpa_supplicant[1715]: nl80211: Failed to create a P2P Device interface p2p-dev-wlp0s20f3
Oct 18 16:01:00 kernel: intel_ish_ipc 0000:00:13.0: [ishtp-ish]: Timed out waiting for FW-initiated reset
Oct 18 16:01:00 kernel: intel_ish_ipc 0000:00:13.0: ISH: hw start failed.
Oct 18 16:01:00 kernel: BUG: unable to handle page fault for address: ffffb14900826034
Oct 18 16:01:00 kernel: #PF: supervisor read access in kernel mode
Oct 18 16:01:00 kernel: #PF: error_code(0x0000) - not-present page
Oct 18 16:01:00 kernel: Oops: 0000 [#1] PREEMPT SMP NOPTI
Oct 18 16:01:00 kernel: CPU: 4 PID: 47 Comm: kworker/4:0 Tainted: G           OE     5.14.12-zen1-1-zen #1 aa02fe6d73a54214e828c441e37db3261eb2c4d4
Oct 18 16:01:00 kernel: Hardware name: Dell Inc. XPS 15 9500/0W4CRC, BIOS 1.9.1 08/11/2021
Oct 18 16:01:00 kernel: Workqueue: events fw_reset_work_fn [intel_ish_ipc]
Oct 18 16:01:00 kernel: RIP: 0010:fw_reset_work_fn+0x147/0x280 [intel_ish_ipc]
Oct 18 16:01:00 kernel: Code: 00 00 f3 48 ab 48 8d 4c 24 04 48 89 ef 44 89 6c 24 08 c7 44 24 04 04 0c 04 80 e8 64 fc ff ff 48 8b 85 40 22 00 00 48 83 c0 34 <8b> 00 83 e0 03 83 f8 03 41 0f 95 c4 75 76 48 8b 85 40 22 00 00 48
Oct 18 16:01:00 kernel: RSP: 0018:ffffb1490024fdd0 EFLAGS: 00010282
Oct 18 16:01:00 kernel: RAX: ffffb14900826034 RBX: 000000000000076c RCX: 0000000000000002
Oct 18 16:01:00 kernel: RDX: 0000000000000000 RSI: 0000000000000246 RDI: 0000000000000000
Oct 18 16:01:00 kernel: RBP: ffff969e53a08028 R08: 0000000000000001 R09: 0000000000000000
Oct 18 16:01:00 kernel: R10: 0000000000000000 R11: 0000000000000004 R12: ffff969e53a0a101
Oct 18 16:01:00 kernel: R13: 0000000000000002 R14: ffff96a1cb932900 R15: 0000000000000000
Oct 18 16:01:00 kernel: FS:  0000000000000000(0000) GS:ffff96a1cb900000(0000) knlGS:0000000000000000
Oct 18 16:01:00 kernel: CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Oct 18 16:01:00 kernel: CR2: ffffb14900826034 CR3: 000000023a610003 CR4: 00000000007706e0
Oct 18 16:01:00 kernel: PKRU: 55555554
Oct 18 16:01:00 kernel: Call Trace:
Oct 18 16:01:00 kernel:  process_one_work+0x248/0x430
Oct 18 16:01:00 kernel:  worker_thread+0x54/0x4d0
Oct 18 16:01:00 kernel:  ? process_one_work+0x430/0x430
Oct 18 16:01:00 kernel:  kthread+0x1ae/0x1e0
Oct 18 16:01:00 kernel:  ? __kthread_init_worker+0x50/0x50
Oct 18 16:01:00 kernel:  ret_from_fork+0x1f/0x30
Oct 18 16:01:00 kernel: Modules linked in: cmac algif_hash algif_skcipher af_alg uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_v4l2 videobuf2_common videodev mc bnep snd_hda_codec_hdmi qrtr ns snd_sof_pci_intel_cnl snd_sof_intel
_hda_common soundwire_intel btusb btrtl btbcm btintel soundwire_generic_allocation bluetooth soundwire_cadence snd_sof_intel_hda ecdh_generic intel_tcc_cooling snd_sof_pci ecc crc16 snd_sof_xtensa_dsp x86_pkg_temp_thermal intel_powercla
mp snd_sof soundwire_bus joydev coretemp mousedev snd_soc_skl kvm_intel snd_soc_hdac_hda snd_hda_ext_core iTCO_wdt snd_soc_sst_ipc hid_multitouch intel_pmc_bxt snd_soc_sst_dsp 8250_dw snd_soc_acpi_intel_match snd_ctl_led ee1004 snd_soc_
acpi kvm snd_hda_codec_realtek iTCO_vendor_support snd_hda_codec_generic snd_soc_core intel_rapl_msr snd_compress ac97_bus snd_pcm_dmaengine snd_hda_intel irqbypass snd_intel_dspcfg crct10dif_pclmul crc32_pclmul snd_intel_sdw_acpi ghash
_clmulni_intel dell_laptop iwlmvm snd_hda_codec aesni_intel
Oct 18 16:01:00 kernel:  dell_smm_hwmon crypto_simd mac80211 cryptd rapl intel_cstate libarc4 intel_uncore snd_hda_core snd_hwdep dell_wmi vfat snd_pcm ledtrig_audio iwlwifi fat dell_smbios snd_timer dcdbas dell_wmi_sysman psmouse intel
_spi_pci firmware_attributes_class dell_wmi_descriptor intel_spi intel_wmi_thunderbolt wmi_bmof cfg80211 snd spi_nor processor_thermal_device_pci_legacy soundcore mtd processor_thermal_device i2c_i801 i2c_smbus ucsi_acpi processor_therm
al_rfim processor_thermal_mbox typec_ucsi processor_thermal_rapl intel_lpss_pci thunderbolt typec intel_lpss intel_ish_ipc intel_rapl_common rfkill intel_pch_thermal idma64 intel_ishtp intel_soc_dts_iosf roles i2c_hid_acpi i2c_hid int34
03_thermal int340x_thermal_zone mac_hid intel_hid int3400_thermal acpi_tad sparse_keymap acpi_thermal_rel acpi_pad vboxnetflt(OE) vboxnetadp(OE) vboxdrv(OE) uinput crypto_user fuse zram bpf_preload ip_tables x_tables btrfs rtsx_pci_sdmm
c mmc_core serio_raw atkbd libps2 blake2b_generic libcrc32c
Oct 18 16:01:00 kernel:  crc32c_generic xor raid6_pq crc32c_intel rtsx_pci xhci_pci xhci_pci_renesas i8042 serio nouveau drm_ttm_helper mxm_wmi wmi intel_agp i915 i2c_algo_bit ttm video drm_kms_helper syscopyarea sysfillrect sysimgblt f
b_sys_fops cec drm intel_gtt agpgart
Oct 18 16:01:00 kernel: CR2: ffffb14900826034
Oct 18 16:01:00 kernel: RIP: 0010:fw_reset_work_fn+0x147/0x280 [intel_ish_ipc]
Oct 18 16:01:00 kernel: Code: 00 00 f3 48 ab 48 8d 4c 24 04 48 89 ef 44 89 6c 24 08 c7 44 24 04 04 0c 04 80 e8 64 fc ff ff 48 8b 85 40 22 00 00 48 83 c0 34 <8b> 00 83 e0 03 83 f8 03 41 0f 95 c4 75 76 48 8b 85 40 22 00 00 48
Oct 18 16:01:00 kernel: RSP: 0018:ffffb1490024fdd0 EFLAGS: 00010282
Oct 18 16:01:00 kernel: RAX: ffffb14900826034 RBX: 000000000000076c RCX: 0000000000000002
Oct 18 16:01:00 kernel: RDX: 0000000000000000 RSI: 0000000000000246 RDI: 0000000000000000
Oct 18 16:01:00 kernel: RBP: ffff969e53a08028 R08: 0000000000000001 R09: 0000000000000000
Oct 18 16:01:00 kernel: R10: 0000000000000000 R11: 0000000000000004 R12: ffff969e53a0a101
Oct 18 16:01:00 kernel: R13: 0000000000000002 R14: ffff96a1cb932900 R15: 0000000000000000
Oct 18 16:01:00 kernel: FS:  0000000000000000(0000) GS:ffff96a1cb900000(0000) knlGS:0000000000000000
Oct 18 16:01:00 kernel: CS:  0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Oct 18 16:01:00 kernel: CR2: ffffb14900826034 CR3: 000000023a610003 CR4: 00000000007706e0
Oct 18 16:01:00 kernel: PKRU: 55555554
Oct 18 16:04:36 systemd[1]: Failed to start RealtimeKit Scheduling Policy Service.

Feel free to ignore errors until 16:01:00 since I think those are unrelated and I plan on creating different post if I don't manage to solve those.

If anything else is needed I comment below and I will try to provide it.

Certain Intel wifi chipsets are a bit buggy, and this can cause complete freezes.

The main workarounds are try different kernels (e.g. linux-lts) and see if one works more reliably, and to try and avoid multiple disconnect-reconnect cycles.

5 Likes

As @jonathon already mentioned the first thing to do is to test different kernels such as linux, linux-mainline, and others.

As there have been issues with virtualization recently on some people's systems I would suggest disabling virtual box. While your vbox errors are of no major significance, virtual box has been known to cause some major issues in the past. Disable it temporarily as a test to see if things improve.

Also, be sure to check if your bios is up to date.

Good luck with your issue and welcome to the Garuda forum.

4 Likes

I will be trying different kernels and will switch from virtualbox to kvm.
My BIOS is already up-to-date.

Guess I will leave this opened in case I encounter the same issue.

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