Unable to install EA App with wine/proton

Issues & Assistance Unsupported Software (AUR & Other)
1

I am trying to install the EA App to install some games, but when installing either through Lutris or directly through wine on the terminal it doesn't work. The installer loads some time after clicking on Let's Go, but it fails. image
This is the same behaviour as described here. I watched a video to check if I did something wrong. But in the video the guy says that the EA App works fine on Linux and on his system it does indeed work completely fine.
Since the OS in the video is also arch-based it seems that the issue is Garuda specific. Do you know how to fix this issue?

System:
  Kernel: 6.3.8-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.1.1
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
    root=UUID=80c35570-3880-4525-8362-2abc1487f137 rw rootflags=subvol=@
    quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
    systemd.unified_cgroup_hierarchy=1
    resume=UUID=5fd977fc-6436-4afc-b7a3-223140bfc97b loglevel=3 ibt=off
  Desktop: Qtile v: 0.22.1 vt: 1 dm: SDDM Distro: Garuda Linux
    base: Arch Linux
Machine:
  Type: Desktop Mobo: FUJITSU model: D3348-B2 v: S26361-D3348-B2
    serial: <superuser required> UEFI-[Legacy]: FUJITSU // American Megatrends
    v: 5.0.0.11 R1.17.0 for D3348-B2x date: 02/13/2020
CPU:
  Info: model: Intel Xeon E5-2620 v4 bits: 64 type: MT MCP arch: Broadwell
    level: v3 note: check built: 2015-18 process: Intel 14nm family: 6
    model-id: 0x4F (79) stepping: 1 microcode: 0xB000040
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
    L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 2 MiB desc: 8x256 KiB
    L3: 20 MiB desc: 1x20 MiB
  Speed (MHz): avg: 2579 high: 3000 min/max: 1200/3000 scaling:
    driver: intel_cpufreq governor: performance cores: 1: 2033 2: 3000 3: 3000
    4: 3000 5: 2165 6: 3000 7: 3000 8: 3000 9: 3000 10: 2978 11: 1661 12: 1197
    13: 3000 14: 2432 15: 1813 16: 3000 bogomips: 67048
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities: <filter>
Graphics:
  Device-1: AMD Tonga PRO [Radeon R9 285/380] vendor: PC Partner / Sapphire
    driver: amdgpu v: kernel arch: GCN-3 code: Volcanic Islands
    process: TSMC 28nm built: 2014-19 pcie: gen: 3 speed: 8 GT/s lanes: 16
    ports: active: DVI-D-2,HDMI-A-1 empty: DP-1,DVI-D-1 bus-ID: 03:00.0
    chip-ID: 1002:6939 class-ID: 0300 temp: 54.0 C
  Display: x11 server: X.Org v: 21.1.8 compositors: 1: Qtile v: 0.22.1
    2: Picom v: git-c4107 driver: X: loaded: amdgpu unloaded: modesetting
    alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
    s-diag: 1055mm (41.54")
  Monitor-1: DVI-D-2 mapped: DVI-D-1 pos: primary,left model: AOC 2370
    serial: <filter> built: 2015 res: 1920x1080 hz: 60 dpi: 96 gamma: 1.2
    size: 509x286mm (20.04x11.26") diag: 584mm (23") ratio: 16:9 modes:
    max: 1920x1080 min: 720x400
  Monitor-2: HDMI-A-1 mapped: HDMI-A-0 pos: right model: BenQ GL2250H
    serial: <filter> built: 2015 res: 1920x1080 hz: 60 dpi: 102 gamma: 1.2
    size: 477x268mm (18.78x10.55") diag: 547mm (21.5") ratio: 16:9 modes:
    max: 1920x1080 min: 720x400
  API: OpenGL v: 4.6 Mesa 23.1.2 renderer: AMD Radeon R9 380 Series (tonga
    LLVM 15.0.7 DRM 3.52 6.3.8-zen1-1-zen) direct-render: Yes
Audio:
  Device-1: Intel C610/X99 series HD Audio vendor: Fujitsu Solutions
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:8d20
    class-ID: 0403
  Device-2: AMD Tonga HDMI Audio [Radeon R9 285/380]
    vendor: PC Partner / Sapphire driver: snd_hda_intel v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 link-max: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 03:00.1 chip-ID: 1002:aad8 class-ID: 0403
  Device-3: Licensed by Sony Entertainment America Wireless Stereo Headset
    driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 2.0 speed: 480 Mb/s
    lanes: 1 mode: 2.0 bus-ID: 3-3:2 chip-ID: 12ba:0050 class-ID: 0300
  API: ALSA v: k6.3.8-zen1-1-zen status: kernel-api tools: N/A
  Server-1: sndiod v: N/A status: off tools: aucat,midicat,sndioctl
  Server-2: PipeWire v: 0.3.71 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Ethernet I217-LM vendor: Fujitsu Solutions driver: e1000e
    v: kernel port: f020 bus-ID: 00:19.0 chip-ID: 8086:153a class-ID: 0200
  IF: enp0s25 state: down mac: <filter>
  Device-2: Intel I210 Gigabit Network vendor: Fujitsu Solutions driver: igb
    v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: d000 bus-ID: 05:00.0
    chip-ID: 8086:1533 class-ID: 0200
  IF: enp5s0 state: down mac: <filter>
  Device-3: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie: gen: 2
    speed: 5 GT/s lanes: 1 bus-ID: 06:00.0 chip-ID: 8086:2723 class-ID: 0280
  IF: wlp6s0 state: up mac: <filter>
  Device-4: Licensed by Sony Entertainment America Wireless Stereo Headset
    driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 2.0 speed: 480 Mb/s
    lanes: 1 mode: 2.0 bus-ID: 3-3:2 chip-ID: 12ba:0050 class-ID: 0300
Bluetooth:
  Device-1: Intel AX200 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
    speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-5:3 chip-ID: 8087:0029
    class-ID: e001
  Report: bt-adapter ID: hci0 rfk-id: 0 state: up address: <filter>
Drives:
  Local Storage: total: 894.25 GiB used: 361.94 GiB (40.5%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: Toshiba model: TR150 size: 894.25 GiB
    block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s tech: SSD
    serial: <filter> fw-rev: 12.3 scheme: MBR
Partition:
  ID-1: / raw-size: 859.91 GiB size: 859.91 GiB (100.00%)
    used: 361.94 GiB (42.1%) fs: btrfs dev: /dev/sda1 maj-min: 8:1
  ID-2: /home raw-size: 859.91 GiB size: 859.91 GiB (100.00%)
    used: 361.94 GiB (42.1%) fs: btrfs dev: /dev/sda1 maj-min: 8:1
  ID-3: /var/log raw-size: 859.91 GiB size: 859.91 GiB (100.00%)
    used: 361.94 GiB (42.1%) fs: btrfs dev: /dev/sda1 maj-min: 8:1
  ID-4: /var/tmp raw-size: 859.91 GiB size: 859.91 GiB (100.00%)
    used: 361.94 GiB (42.1%) fs: btrfs dev: /dev/sda1 maj-min: 8:1
Swap:
  Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: zram size: 31.21 GiB used: 0 KiB (0.0%) priority: 100
    dev: /dev/zram0
  ID-2: swap-2 type: partition size: 34.34 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/sda2 maj-min: 8:2
Sensors:
  System Temperatures: cpu: 31.0 C mobo: N/A gpu: amdgpu temp: 54.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 625
Info:
  Processes: 484 Uptime: 2h 57m wakeups: 0 Memory: available: 31.21 GiB
  used: 4.21 GiB (13.5%) Init: systemd v: 253 default: graphical
  tool: systemctl Compilers: gcc: 13.1.1 clang: 15.0.7 Packages: pm: pacman
  pkgs: 2127 libs: 424 tools: pamac,paru Shell: fish v: 3.6.1
  running-in: alacritty inxi: 3.3.27
Garuda (2.6.16-1):
  System install date:     2022-01-10
  Last full system update: 2023-06-24
  Is partially upgraded:   No
  Relevant software:       snapper NetworkManager mkinitcpio
  Windows dual boot:       <superuser required>
  Failed units:            eruption-hotplug-helper.service
2

I haven't used lutris or wine but I did download the sims 4 in steam runtime and had this issue too. After a lot of trial and error I found that forcing it to use proton 6.3-8 managed to make my installer work.
Though after the installation I was infinity stuck on a blank link2ea screen which after a lot of searxing I found on a reddit thread that I needed to make a EA account using my steam account and in account settings --> security I needed to make sure that the login verification is off which it should be by default.
After doing this I managed to pass all the hurdles and play my game smoothly. I don't know how these steps would translate to lutris or wine but good luck.

1 Like
3

I want to specifally install games from my EA account. You used to do this using origin, but EA switched to the EA App, but this app fails to install.

4

I installed the EA launcher because Mass Effect quit working properly through Steam and I was just trying anything i could to get it to work. All I did was download the EAappinstaller.exe and right clicked it and ran it through the Wine Windows program loader and it installed, opened , logged in and it connected.

5

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