System stuck after shutdown

Pasqui · 31 March 2024 07:20

Hi guys, for a few days now, after turning it off, it freezes here and I have to force it to turn off.
Any suggestions?
Thank you.

System:
Kernel: 6.8.2-zen2-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc avail: hpet,acpi_pm
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=671de9f9-8ee6-4c92-a404-549bf7935a22 rw rootflags=subvol=@
quiet loglevel=3 nvidia_drm.modeset=1 ibt=off
Desktop: KDE Plasma v: 6.0.3 tk: Qt v: N/A info: frameworks v: 6.0.0
wm: kwin_wayland vt: 1 dm: SDDM Distro: Garuda base: Arch Linux
Machine:
Type: Desktop Mobo: ASUSTeK model: TUF GAMING X570-PLUS (WI-FI) v: Rev X.0x
serial: <superuser required> part-nu: SKU uuid: <superuser required>
UEFI: American Megatrends v: 5003 date: 10/07/2023
CPU:
Info: model: AMD Ryzen 7 5800X bits: 64 type: MT MCP arch: Zen 3+ gen: 4
level: v3 note: check built: 2022 process: TSMC n6 (7nm) family: 0x19 (25)
model-id: 0x21 (33) stepping: 0 microcode: 0xA20102B
Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 4 MiB desc: 8x512 KiB
L3: 32 MiB desc: 1x32 MiB
Speed (MHz): avg: 2447 high: 3800 min/max: 2200/4850 boost: enabled
scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 2200 2: 3168
3: 2200 4: 2200 5: 3800 6: 2200 7: 2200 8: 3595 9: 2200 10: 2200 11: 2200
12: 2200 13: 2200 14: 2200 15: 2200 16: 2200 bogomips: 121373
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Vulnerabilities: <filter>
Graphics:
Device-1: NVIDIA AD104 [GeForce RTX 4070 Ti] vendor: ZOTAC driver: nvidia
v: 550.67 alternate: nouveau,nvidia_drm non-free: 545.xx+
status: current (as of 2024-02) arch: Lovelace code: AD1xx
process: TSMC n4 (5nm) built: 2022+ pcie: gen: 4 speed: 16 GT/s lanes: 16
ports: active: none off: DP-1,HDMI-A-1 empty: DP-2,DP-3 bus-ID: 0a:00.0
chip-ID: 10de:2782 class-ID: 0300
Device-2: Microdia Dual Mode Camera (8006 VGA) driver: hid-generic,usbhid
type: USB rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-2:3
chip-ID: 0c45:8006 class-ID: 0301
Device-3: Sunplus Innovation Aukey-PC-LM1E Camera
driver: snd-usb-audio,uvcvideo type: USB rev: 2.0 speed: 480 Mb/s lanes: 1
mode: 2.0 bus-ID: 5-1:2 chip-ID: 1bcf:0215 class-ID: 0102
Display: wayland server: X.org v: 1.21.1.11 with: Xwayland v: 23.2.4
compositor: kwin_wayland driver: X: loaded: nvidia
unloaded: modesetting,nouveau alternate: fbdev,nv,vesa gpu: nvidia
d-rect: 4480x2520 display-ID: 0
Monitor-1: DP-1 pos: top-right res: 2560x1440 size: N/A modes: N/A
Monitor-2: HDMI-A-1 pos: bottom-l res: 1920x1080 size: N/A modes: N/A
API: EGL v: 1.5 hw: drv: nvidia platforms: device: 0 drv: nvidia device: 2
drv: swrast gbm: drv: nvidia surfaceless: drv: nvidia wayland: drv: nvidia
x11: drv: zink inactive: device-1
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 550.67
glx-v: 1.4 direct-render: yes renderer: NVIDIA GeForce RTX 4070 Ti/PCIe/SSE2
memory: 11.71 GiB display-ID: :1.0
API: Vulkan v: 1.3.279 layers: 4 device: 0 type: discrete-gpu name: NVIDIA
GeForce RTX 4070 Ti driver: nvidia v: 550.67 device-ID: 10de:2782
surfaces: xcb,xlib,wayland device: 1 type: cpu name: llvmpipe (LLVM
17.0.6 256 bits) driver: mesa llvmpipe v: 24.0.3-arch1.2 (LLVM 17.0.6)
device-ID: 10005:0000 surfaces: xcb,xlib,wayland
Audio:
Device-1: NVIDIA vendor: ZOTAC driver: snd_hda_intel v: kernel pcie: gen: 4
speed: 16 GT/s lanes: 16 bus-ID: 0a:00.1 chip-ID: 10de:22bc class-ID: 0403
Device-2: AMD Starship/Matisse HD Audio vendor: ASUSTeK
driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
bus-ID: 0c:00.4 chip-ID: 1022:1487 class-ID: 0403
Device-3: Sunplus Innovation Aukey-PC-LM1E Camera
driver: snd-usb-audio,uvcvideo type: USB rev: 2.0 speed: 480 Mb/s lanes: 1
mode: 2.0 bus-ID: 5-1:2 chip-ID: 1bcf:0215 class-ID: 0102
API: ALSA v: k6.8.2-zen2-1-zen status: kernel-api with: aoss
type: oss-emulator tools: N/A
Server-1: PipeWire v: 1.0.4 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Intel Wi-Fi 5 Wireless-AC 9x6x [Thunder Peak] driver: iwlwifi
v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 1 bus-ID: 05:00.0
chip-ID: 8086:2526 class-ID: 0280
IF: wlp5s0 state: down mac: <filter>
Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
vendor: ASUSTeK RTL8111/8168/8411 driver: r8169 v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 06:00.0 chip-ID: 10ec:8168
class-ID: 0200
IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
Bluetooth:
Device-1: Intel Wireless-AC 9260 Bluetooth Adapter driver: btusb v: 0.8
type: USB rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-5:2
chip-ID: 8087:0025 class-ID: e001
Report: btmgmt ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 5.1
lmp-v: 10 status: discoverable: no pairing: no class-ID: 6c0104
Drives:
Local Storage: total: 10.01 TiB used: 48.79 GiB (0.5%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:3 vendor: Smart Modular Tech.
model: SHPP41-1000GM size: 931.51 GiB block-size: physical: 512 B
logical: 512 B speed: 63.2 Gb/s lanes: 4 tech: SSD serial: <filter>
fw-rev: 51060A20 temp: 37.9 C scheme: GPT
ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Sabrent model: Rocket Q
size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: RKT30Q.2 temp: 27.9 C
scheme: GPT
ID-3: /dev/sda maj-min: 8:0 vendor: Seagate model: ST4000DM004-2CV104
size: 3.64 TiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
tech: HDD rpm: 5425 serial: <filter> fw-rev: 0001 scheme: GPT
ID-4: /dev/sdb maj-min: 8:16 vendor: SanDisk model: SSD PLUS 1000GB
size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
tech: SSD serial: <filter> fw-rev: 04RL scheme: GPT
ID-5: /dev/sdc maj-min: 8:32 vendor: Western Digital
model: WD40EFRX-68WT0N0 size: 3.64 TiB block-size: physical: 4096 B
logical: 512 B speed: 6.0 Gb/s tech: HDD rpm: 5400 serial: <filter>
fw-rev: 0A82 scheme: GPT
Partition:
ID-1: / raw-size: 931.22 GiB size: 931.22 GiB (100.00%)
used: 48.79 GiB (5.2%) fs: btrfs dev: /dev/nvme1n1p2 maj-min: 259:2
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 588 KiB (0.2%) fs: vfat dev: /dev/nvme1n1p1 maj-min: 259:1
ID-3: /home raw-size: 931.22 GiB size: 931.22 GiB (100.00%)
used: 48.79 GiB (5.2%) fs: btrfs dev: /dev/nvme1n1p2 maj-min: 259:2
ID-4: /var/log raw-size: 931.22 GiB size: 931.22 GiB (100.00%)
used: 48.79 GiB (5.2%) fs: btrfs dev: /dev/nvme1n1p2 maj-min: 259:2
ID-5: /var/tmp raw-size: 931.22 GiB size: 931.22 GiB (100.00%)
used: 48.79 GiB (5.2%) fs: btrfs dev: /dev/nvme1n1p2 maj-min: 259:2
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
ID-1: swap-1 type: zram size: 31.25 GiB used: 0 KiB (0.0%) priority: 100
comp: zstd avail: lzo,lzo-rle,lz4,lz4hc,842 max-streams: 16 dev: /dev/zram0
Sensors:
System Temperatures: cpu: 41.5 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Memory: total: 32 GiB available: 31.25 GiB used: 3.55 GiB (11.3%)
Processes: 341 Power: uptime: 7m states: freeze,mem,disk suspend: deep
avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
suspend, test_resume image: 12.46 GiB services: org_kde_powerdevil,
power-profiles-daemon, upowerd Init: systemd v: 255 default: graphical
tool: systemctl
Packages: pm: dpkg pkgs: 0 pm: pacman pkgs: 1632 libs: 469
tools: octopi,paru,yay pm: flatpak pkgs: 0 Compilers: clang: 17.0.6
gcc: 13.2.1 Shell: garuda-inxi default: fish v: 3.7.0 running-in: konsole
inxi: 3.3.33
Garuda (2.6.23-1):
System install date:     2024-01-21
Last full system update: 2024-03-31
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut nvidia-dkms
Windows dual boot:       Probably (Run as root to verify)
Failed units:

Straight · 31 March 2024 07:48

Hi @Pasqui , Does the issue start occurring after a recent system update? If it did, try rolling back to a previous snapshot to see if the problem resolves.

→ if it did please check and share what packages causing the problem

filo · 31 March 2024 08:13

To gather more information, you could remove the quiet boot parameter and also check the journal (-b -1 for the previous boot).
You could also try if you have the same problem in an x11 session at login, as opposed to wayland.
If so, you could also try installing and booting onto a different kernel, e.g. linux-lts (install also linux-lts-headers).
Another thing you could try is to boot to a TTY and then shutdown. In this case the problem could be SDDM or nvidia.

Pasqui · 31 March 2024 10:04

I suspect it’s the bluetooth service (bluez)…

Activation request for ‘org.bluez’ failed.

journalctl -rb -1 here

edit:

journalctl -b 1 here

NaN · 31 March 2024 17:09

Hey can you remove packagekit from your system and test if it affects anything? This won’t be the first time I have seen this package causing issues for it’s users.

politicalcustard · 31 March 2024 20:04

I have a very similar problem. I hope it’s helpful for me to also post details rather than just saying “I am experiencing the same thing.” I will try to troubleshoot tomorrow as it’s getting a bit late here and will post my findings.

Kernel: 6.8.2-zen2-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc avail: hpet,acpi_pm
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=1261b908-7b87-4e2a-9db0-289edd5174ef rw rootflags=subvol=@
loglevel=3 ibt=off
Desktop: KDE Plasma v: 6.0.3 tk: Qt v: N/A info: frameworks v: 6.0.0
wm: kwin_wayland vt: 1 dm: SDDM Distro: Garuda base: Arch Linux
Machine:
Type: Desktop System: ASUS product: N/A v: N/A serial: <superuser required>
Mobo: ASUSTeK model: PRIME B550M-A (WI-FI) v: Rev X.0x
serial: <superuser required> part-nu: SKU uuid: <superuser required>
UEFI: American Megatrends v: 3404 date: 10/07/2023
CPU:
Info: model: AMD Ryzen 7 5800X bits: 64 type: MT MCP arch: Zen 3+ gen: 4
level: v3 note: check built: 2022 process: TSMC n6 (7nm) family: 0x19 (25)
model-id: 0x21 (33) stepping: 0 microcode: 0xA20102B
Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 4 MiB desc: 8x512 KiB
L3: 32 MiB desc: 1x32 MiB
Speed (MHz): avg: 2698 high: 4199 min/max: 2200/5361 boost: disabled
scaling: driver: acpi-cpufreq governor: ondemand cores: 1: 2200 2: 4199
3: 2200 4: 2200 5: 2200 6: 2200 7: 2200 8: 2200 9: 4199 10: 2200 11: 4181
12: 2200 13: 2200 14: 4199 15: 2200 16: 2200 bogomips: 134406
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3
Vulnerabilities: <filter>
Graphics:
Device-1: AMD Navi 32 [Radeon RX 7700 XT / 7800 XT] vendor: ASUSTeK
driver: amdgpu v: kernel arch: RDNA-3 code: Navi-3x process: TSMC n5 (5nm)
built: 2022+ pcie: gen: 4 speed: 16 GT/s lanes: 16 ports: active: DP-2
empty: DP-1, DP-3, HDMI-A-1, Writeback-1 bus-ID: 0d:00.0
chip-ID: 1002:747e class-ID: 0300
Display: wayland server: X.org v: 1.21.1.11 with: Xwayland v: 23.2.4
compositor: kwin_wayland driver: X: loaded: amdgpu
unloaded: modesetting,radeon alternate: fbdev,vesa dri: radeonsi
gpu: amdgpu display-ID: 0
Monitor-1: DP-2 res: 2560x1440 size: N/A modes: N/A
API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi
device: 1 drv: swrast surfaceless: drv: radeonsi wayland: drv: radeonsi x11:
drv: radeonsi inactive: gbm
API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 24.0.3-arch1.2
glx-v: 1.4 direct-render: yes renderer: AMD Radeon RX 7800 XT (radeonsi
navi32 LLVM 17.0.6 DRM 3.57 6.8.2-zen2-1-zen) device-ID: 1002:747e
memory: 15.62 GiB unified: no display-ID: :1.0
API: Vulkan v: 1.3.279 layers: 15 device: 0 type: discrete-gpu name: AMD
Radeon RX 7800 XT (RADV NAVI32) driver: mesa radv v: 24.0.3-arch1.2
device-ID: 1002:747e surfaces: xcb,xlib,wayland device: 1 type: cpu
name: llvmpipe (LLVM 17.0.6 256 bits) driver: mesa llvmpipe
v: 24.0.3-arch1.2 (LLVM 17.0.6) device-ID: 10005:0000
surfaces: xcb,xlib,wayland
Audio:
Device-1: AMD Navi 31 HDMI/DP Audio driver: snd_hda_intel v: kernel pcie:
gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 0d:00.1 chip-ID: 1002:ab30
class-ID: 0403
Device-2: AMD Starship/Matisse HD Audio vendor: ASUSTeK
driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
bus-ID: 0f:00.4 chip-ID: 1022:1487 class-ID: 0403
API: ALSA v: k6.8.2-zen2-1-zen status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: PipeWire v: 1.0.4 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie: gen: 2
speed: 5 GT/s lanes: 1 bus-ID: 09:00.0 chip-ID: 8086:2723 class-ID: 0280
IF: wlp9s0 state: up mac: <filter>
Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
vendor: ASUSTeK PRIME B450M-A driver: r8169 v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 0a:00.0 chip-ID: 10ec:8168
class-ID: 0200
IF: enp10s0 state: down mac: <filter>
IF-ID-1: wg0-mullvad state: unknown speed: N/A duplex: N/A mac: N/A
Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
Bluetooth:
Device-1: Intel AX200 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-5:2 chip-ID: 8087:0029
class-ID: e001
Report: btmgmt ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: N/A
Drives:
Local Storage: total: 2.51 TiB used: 766.66 GiB (29.9%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:2 vendor: Crucial model: CT1000P3PSSD8
size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: P9CR40A temp: 44.9 C
scheme: GPT
ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Kingston model: SNVS500G
size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: S8J41100 temp: 44.9 C
scheme: GPT
ID-3: /dev/sda maj-min: 8:0 vendor: LITE-ON model: LCH-256V2S
size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
tech: SSD serial: <filter> fw-rev: 901 scheme: GPT
ID-4: /dev/sdb maj-min: 8:16 vendor: Toshiba model: MQ04UBF100
size: 931.51 GiB block-size: physical: 512 B logical: 512 B type: USB
rev: 3.0 spd: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1 tech: HDD rpm: 5400
serial: <filter> fw-rev: 5438 scheme: MBR
Partition:
ID-1: / raw-size: 931.51 GiB size: 931.51 GiB (100.00%)
used: 446.26 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:3
ID-2: /boot/efi raw-size: 100 MiB size: 96 MiB (96.00%)
used: 29.7 MiB (30.9%) fs: vfat dev: /dev/sda1 maj-min: 8:1
ID-3: /home raw-size: 931.51 GiB size: 931.51 GiB (100.00%)
used: 446.26 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:3
ID-4: /var/log raw-size: 931.51 GiB size: 931.51 GiB (100.00%)
used: 446.26 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:3
ID-5: /var/tmp raw-size: 931.51 GiB size: 931.51 GiB (100.00%)
used: 446.26 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:3
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
ID-1: swap-1 type: zram size: 31.25 GiB used: 0 KiB (0.0%) priority: 100
comp: zstd avail: lzo,lzo-rle,lz4,lz4hc,842 max-streams: 16 dev: /dev/zram0
Sensors:
System Temperatures: cpu: 37.5 C mobo: 36.0 C gpu: amdgpu temp: 49.0 C
mem: 54.0 C
Fan Speeds (rpm): fan-1: 426 fan-2: 828 fan-3: 411 fan-7: 4115 gpu: amdgpu
fan: 0
Info:
Memory: total: 32 GiB available: 31.25 GiB used: 4.75 GiB (15.2%)
Processes: 409 Power: uptime: 47m states: freeze,mem,disk suspend: deep
avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
suspend, test_resume image: 12.49 GiB services: org_kde_powerdevil,
power-profiles-daemon, upowerd Init: systemd v: 255 default: graphical
tool: systemctl
Packages: 2077 pm: pacman pkgs: 2058 libs: 598 tools: octopi,paru
pm: flatpak pkgs: 19 Compilers: clang: 17.0.6 gcc: 13.2.1 Shell: garuda-inxi
default: fish v: 3.7.0 running-in: konsole inxi: 3.3.33
Garuda (2.6.23-1):
System install date:     2024-02-02
Last full system update: 2024-03-31
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut
Windows dual boot:       Probably (Run as root to verify)
Failed units:

Pasqui · 31 March 2024 20:18

My PC is not slowed down and no process uses excess RAM and CPU.
It only remains blocked after the shutdown phase (oddly enough when Bluetooth is active).

filo · 3 April 2024 13:58

Possibly related (it looks like a bluetooth issue with the latest kernel actually):
https://bbs.archlinux.org/viewtopic.php?pid=2161144
And relevant links therein.

SGS · 3 April 2024 17:04

The “funny” thing is that it also changes the DHCP setting in the BIOS, so WOL no longer works. Only

sudo poweroff

works for me.
It is also strange that on a multiboot computer it only happens with KDE and Hyprland and not with i3wm.
Thanks for the link.

Pasqui · 4 April 2024 18:25

Seems to be fixed in 6.8.3… I’ll wait
For now, thank you all for your availability, you are fantastic!

system · 6 April 2024 18:25

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