Random reboot. Log shows hardware error

Hello. I just joined the forum. I've been using Garuda for like a week now (I've been a Pop OS user before) and I'm really liking it but I've noticed something strange. Sometimes my PC will reboot randomly. Usually when I'm doing tasks that are not very heavy on performance. Never happens during gaming.

Here's the log:

This issue doesn't occur very often but it's not the first time.

Specs:

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I'm sorry if it's not how it is supposed to be posted:

System:
  Kernel: 6.0.6-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
    root=UUID=8429ed3c-4f36-4d36-bd4f-175d295df8fc rw [email protected]
    quiet quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
    loglevel=3
  Desktop: Cinnamon v: 5.4.12 tk: GTK v: 3.24.34 wm: Mutter dm: LightDM
    v: 1.32.0 Distro: Garuda Linux base: Arch Linux
Machine:
  Type: Desktop Mobo: ASRock model: AB350 Pro4 serial: <filter>
    UEFI: American Megatrends v: P6.00 date: 08/01/2019
Battery:
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard
    serial: <filter> charge: 55% (should be ignored) rechargeable: yes
    status: discharging
CPU:
  Info: model: AMD Ryzen 5 1600 socket: AM4 bits: 64 type: MT MCP arch: Zen
    level: v3 note: check built: 2017-19 process: GF 14nm family: 0x17 (23)
    model-id: 1 stepping: 1 microcode: 0x8001138
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 576 KiB desc: d-6x32 KiB; i-6x64 KiB L2: 3 MiB desc: 6x512 KiB
    L3: 16 MiB desc: 2x8 MiB
  Speed (MHz): avg: 1791 high: 3200 min/max: 1550/3200 boost: enabled
    base/boost: 3200/3700 scaling: driver: acpi-cpufreq governor: schedutil
    volts: 1.2 V ext-clock: 100 MHz cores: 1: 3200 2: 2800 3: 1550 4: 1550
    5: 1550 6: 1550 7: 1550 8: 1550 9: 1550 10: 1550 11: 1550 12: 1550
    bogomips: 76645
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT vulnerable
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
    disabled, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
    vendor: Gigabyte driver: amdgpu v: kernel arch: GCN-4 code: Arctic Islands
    process: GF 14nm built: 2016-20 pcie: gen: 3 speed: 8 GT/s lanes: 16
    ports: active: DP-1,HDMI-A-1 empty: DP-2,DP-3,DVI-D-1 bus-ID: 09:00.0
    chip-ID: 1002:67df class-ID: 0300 temp: 53.0 C
  Display: x11 server: X.Org v: 21.1.4 driver: X: loaded: amdgpu
    unloaded: modesetting alternate: fbdev,vesa dri: radeonsi gpu: amdgpu
    display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
    s-diag: 1055mm (41.54")
  Monitor-1: DP-1 mapped: DisplayPort-0 pos: primary,left model: Lenovo LEN
    LT2223pwC serial: <filter> built: 2014 res: 1920x1080 hz: 60 dpi: 102
    gamma: 1.2 size: 477x268mm (18.78x10.55") diag: 547mm (21.5") ratio: 16:9
    modes: max: 1920x1080 min: 720x400
  Monitor-2: HDMI-A-1 mapped: HDMI-A-0 pos: right model: Kamvas 13
    built: 2021 res: 1920x1080 hz: 60 dpi: 166 gamma: 1.2
    size: 294x165mm (11.57x6.5") diag: 337mm (13.3") ratio: 16:9 modes:
    max: 1920x1080 min: 640x480
  Message: Unable to show GL data. Required tool glxinfo missing.
Audio:
  Device-1: AMD Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590]
    vendor: Gigabyte driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s
    lanes: 16 bus-ID: 09:00.1 chip-ID: 1002:aaf0 class-ID: 0403
  Device-2: AMD Family 17h HD Audio vendor: ASRock driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 0b:00.3
    chip-ID: 1022:1457 class-ID: 0403
  Sound API: ALSA v: k6.0.6-zen1-1-zen running: yes
  Sound Server-1: PulseAudio v: 16.1 running: no
  Sound Server-2: PipeWire v: 0.3.59 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASRock driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: d000 bus-ID: 08:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp8s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 344.68 GiB used: 169.51 GiB (49.2%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: GOODRAM model: SSDPR-CL100-120-G2
    size: 111.79 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 1A
  ID-2: /dev/sdb maj-min: 8:16 vendor: Samsung model: SSD 840 EVO 250GB
    size: 232.89 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: BB6Q scheme: GPT
Partition:
  ID-1: / raw-size: 232.59 GiB size: 232.59 GiB (100.00%) used: 119.77 GiB
    (51.5%) fs: btrfs block-size: 4096 B dev: /dev/sdb2 maj-min: 8:18
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) used: 608 KiB
    (0.2%) fs: vfat block-size: 512 B dev: /dev/sdb1 maj-min: 8:17
  ID-3: /home raw-size: 232.59 GiB size: 232.59 GiB (100.00%) used: 119.77
    GiB (51.5%) fs: btrfs block-size: 4096 B dev: /dev/sdb2 maj-min: 8:18
  ID-4: /var/log raw-size: 232.59 GiB size: 232.59 GiB (100.00%) used: 119.77
    GiB (51.5%) fs: btrfs block-size: 4096 B dev: /dev/sdb2 maj-min: 8:18
  ID-5: /var/tmp raw-size: 232.59 GiB size: 232.59 GiB (100.00%) used: 119.77
    GiB (51.5%) fs: btrfs block-size: 4096 B dev: /dev/sdb2 maj-min: 8:18
Swap:
  Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: zram size: 15.55 GiB used: 0 KiB (0.0%) priority: 100
    dev: /dev/zram0
Sensors:
  System Temperatures: cpu: 45.6 C mobo: N/A gpu: amdgpu temp: 53.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 710
Info:
  Processes: 350 Uptime: 57m wakeups: 3 Memory: 15.55 GiB used: 3.15 GiB
  (20.3%) Init: systemd v: 251 default: graphical tool: systemctl
  Compilers: gcc: 12.2.0 Packages: pm: pacman pkgs: 1348 libs: 337
  tools: paru Shell: garuda-inxi (sudo) default: Bash v: 5.1.16
  running-in: gnome-terminal inxi: 3.3.22
Garuda (2.6.9-1):
  System install date:     2022-11-03
  Last full system update: 2022-11-04
  Is partially upgraded:   No
  Relevant software:       NetworkManager
  Windows dual boot:       No/Undetected
  Snapshots:               Snapper
  Failed units:           

The first thing I would check is if you have a BIOS update available.
If not, I would try to change kernel, e g. to linux-lts.
There seem to be several hits on the internet searching for that error, often mentioning freezes and reboots, with no real or clear solution.
Some suggest to use kernel boot parameter mce=off, but in my opinion that would only cover the problem.

Maybe we can temporarily try that parameter anyway.

2 Likes

I would run btop
and see if you are seeing high memory or cpu usage?

3 Likes

Guys, I think I might've found a solution. I was looking up some other forums and I found someone else having the same problem with Manjaro. It turns out it's a Ryzen issue. What I did was I disabled c6. So far the issue has not occured.

4 Likes

As sad as it is, this is a known issue still, and many motherboard manufacturers have disabled the C6 option entirely, such as ASRock, which is what I have. So good find and thanks for reporting the issue and resolution.

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