No audio from headphones but can still use microphone

Issues & Assistance
1

I've had Garuda for about a week now and haven't had any issues with it until now. There is no longer sound coming from my headphones, however, I am still able to use the microphone. I dual-boot Windows 10 for certain games and I had to reinstall the audio drivers on Windows for the sound to work again there but the issue still persists on Garuda. I have looked at other posts here on the forum related to this issue but nothing has worked yet. Thanks in advance. It should also be noted that I'm still a novice with Linux.

System:
  Kernel: 5.18.6-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 12.1.0
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen root=UUID=6b2ddd8c-14fa-43bf-9d97-37e46a39d368
    rw rootflags=subvol=@ quiet quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
    loglevel=3 ibt=off
  Desktop: KDE Plasma v: 5.25.1 tk: Qt v: 5.15.5 info: latte-dock wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Garuda Linux base: Arch Linux
Machine:
  Type: Desktop Mobo: ASUSTeK model: H110M-A/M.2 v: Rev X.0x serial: <superuser required>
    UEFI: American Megatrends v: 1802 date: 06/20/2016
CPU:
  Info: model: Intel Core i7-6700K bits: 64 type: MT MCP arch: Skylake-S gen: core 6 built: 2015
    process: Intel 14nm family: 6 model-id: 0x5E (94) stepping: 3 microcode: 0xF0
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache: L1: 256 KiB
    desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB L3: 8 MiB desc: 1x8 MiB
  Speed (MHz): avg: 4000 high: 4001 min/max: 800/4200 scaling: driver: intel_pstate
    governor: performance cores: 1: 4000 2: 4001 3: 4000 4: 4001 5: 4000 6: 4000 7: 4000 8: 4000
    bogomips: 63999
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2
    mitigation: Retpolines, IBPB: conditional, IBRS_FW, STIBP: conditional, RSB filling
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: NVIDIA GP107 [GeForce GTX 1050 Ti] vendor: eVga.com. driver: nvidia v: 515.48.07
    alternate: nouveau,nvidia_drm non-free: 515.xx+ status: current (as of 2022-06) arch: Pascal
    process: TSMC 16nm built: 2016-21 pcie: gen: 2 speed: 5 GT/s lanes: 16 link-max: gen: 3
    speed: 8 GT/s bus-ID: 01:00.0 chip-ID: 10de:1c82 class-ID: 0300
  Display: x11 server: X.Org v: 21.1.3 with: Xwayland v: 22.1.2 compositor: kwin_x11 driver: X:
    loaded: nvidia unloaded: modesetting alternate: fbdev,nouveau,nv,vesa gpu: nvidia display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 81 s-size: 602x343mm (23.70x13.50") s-diag: 693mm (27.28")
  Monitor-1: HDMI-0 res: 1920x1080 hz: 60 dpi: 82 size: 598x336mm (23.54x13.23")
    diag: 686mm (27.01") modes: N/A
  OpenGL: renderer: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2 v: 4.6.0 NVIDIA 515.48.07
    direct render: Yes
Audio:
  Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASUSTeK driver: snd_hda_intel
    v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170 class-ID: 0403
  Device-2: NVIDIA GP107GL High Definition Audio vendor: eVga.com. driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0fb9 class-ID: 0403
  Sound Server-1: ALSA v: k5.18.6-zen1-1-zen running: yes
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.52 running: yes
Network:
  Device-1: Intel Ethernet I219-V vendor: ASUSTeK driver: e1000e v: kernel port: N/A
    bus-ID: 00:1f.6 chip-ID: 8086:15b8 class-ID: 0200
  IF: enp0s31f6 state: down mac: <filter>
  Device-2: Qualcomm Atheros AR93xx Wireless Network Adapter driver: ath9k v: kernel pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 04:00.0 chip-ID: 168c:0030 class-ID: 0280
  IF: wlp4s0 state: up mac: <filter>
Drives:
  Local Storage: total: 670.7 GiB used: 56.72 GiB (8.5%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Crucial model: CT480BX500SSD1 size: 447.13 GiB block-size:
    physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 052 scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: PNY model: CS1311 240GB SSD size
: 223.57 GiB block-size:
    physical: 512 B logical: 512 B speed: 6.0 Gb/s type: SSD serial: <filter> rev: 1122 scheme: GPT
Partition:
  ID-1: / raw-size: 446.83 GiB size: 446.83 GiB (100.00%) used: 56.72 GiB (12.7%) fs: btrfs
    dev: /dev/sda2 maj-min: 8:2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) used: 584 KiB (0.2%) fs: vfat
    dev: /dev/sda1 maj-min: 8:1
  ID-3: /home raw-size: 446.83 GiB size: 446.83 GiB (100.00%) used: 56.72 GiB (12.7%) fs: btrfs
    dev: /dev/sda2 maj-min: 8:2
  ID-4: /var/log raw-size: 446.83 GiB size: 446.83 GiB (100.00%) used: 56.72 GiB (12.7%)
    fs: btrfs dev: /dev/sda2 maj-min: 8:2
  ID-5: /var/tmp raw-size: 446.83 GiB size: 446.83 GiB (100.00%) used: 56.72 GiB (12.7%)
    fs: btrfs dev: /dev/sda2 maj-min: 8:2
Swap:
  Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: zram size: 15.56 GiB used: 2 MiB (0.0%) priority: 100 dev: /dev/zram0
Sensors:
  System Temperatures: cpu: 41.0 C mobo: N/A gpu: nvidia temp: 34 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 35%
Info:
  Processes: 240 Uptime: 6m wakeups: 0 Memory: 15.57 GiB used: 2.75 GiB (17.7%) Init: systemd
  v: 251 default: graphical tool: systemctl Compilers: gcc: 12.1.0 clang: 13.0.1 Packages:
  pacman: 1819 lib: 513 Client: shell wrapper v: 5.1.16-release inxi: 3.3.19
Garuda (2.6.4-2):
  System install date:     2022-06-12
  Last full system update: 2022-06-26
  Is partially upgraded:   No
  Relevant software:       NetworkManager
  Windows dual boot:       Probably (Run as root to verify)
  Snapshots:               Snapper
  Failed units:            bluetooth-autoconnect.service
2

Running both of these sound servers at the same time might seem like it would be helpful, but actually it generally creates problems. Unless you have a compelling reason to run the PulseAudio server, I would turn it off (you can just untick the checkbox in Garuda Assistant).

Leave ALSA support on; that is related to kernel-level audio support.

Just to clarify: when you installed Garuda a week ago the sound from the headphones was working and now it is not. Is that right?

Did the sound from the headphones stop working at the same time on Windows as Garuda? Or do you mean you had to install new drivers on Windows in general?

What kind of headphones are they? How do they connect (USB, 3.5 mm, Bluetooth, etc).

2 Likes
3

Yep, that’s correct, I distinctly remember the audio cutting out like the wire is messed up.

Once I gave up my own troubleshooting attempts that were shown here on the forum I checked to see if the issue persisted in Windows. Initially, there was no audio but after running the built-in troubleshooter (Which I think just reinstalled the drivers) the issue went away. They’re connected by a 3.5mm cord with a splitter for audio and microphone support. As stated earlier I have no issues with the microphone on Garuda and no issues at all on Windows.

4

Where are they shown? Do you have another account?

I’m having trouble picturing this. Are there two plugs? What is the specific model?

Did you turn off the PulseAudio server? The other option would be turning off the PipeWire server, which is less straightforward.

Do you have sound at all? If you don’t have speakers, do you have another set of headphones you can test with?

5

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