My laptop locks up

Issues & Assistance MATE
1 
  Kernel: 6.6.65-1-lts arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc avail: hpet,acpi_pm
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-lts
    root=UUID=aae31ea9-4c84-48c7-aa44-18be46d09b9d rw rootflags=subvol=@
    quiet loglevel=3 ibt=off
  Desktop: MATE v: 1.28.2 wm: marco v: 1.28.1 with: mate-panel
    tools: mate-screensaver, xscreensaver, xscreensaver-systemd avail: xautolock
    vt: 7 dm: LightDM v: 1.32.0 Distro: Garuda base: Arch Linux
Machine:
  Type: Laptop System: Acer product: Nitro AN515-42 v: V1.13
    serial: <superuser required>
  Mobo: RR model: Freed_RRS v: V1.13 serial: <superuser required>
    part-nu: 0000000000000000 uuid: <superuser required> UEFI: Insyde v: 1.13
    date: 02/11/2019
Battery:
  ID-1: BAT1 charge: 35.5 Wh (100.0%) condition: 35.5/48.9 Wh (72.5%)
    volts: 16.3 min: 15.2 model: LG 0x41,0x43,0x31,0x34,0x42,0x38,0x4B
    type: Li-ion serial: <filter> status: full
CPU:
  Info: model: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx bits: 64
    type: MT MCP arch: Zen level: v3 note: check built: 2017-19 process: GF 14nm
    family: 0x17 (23) model-id: 0x11 (17) stepping: 0 microcode: 0x810100B
  Topology: cpus: 1x dies: 1 clusters: 1 cores: 4 threads: 8 tpc: 2
    smt: enabled cache: L1: 384 KiB desc: d-4x32 KiB; i-4x64 KiB L2: 2 MiB
    desc: 4x512 KiB L3: 4 MiB desc: 1x4 MiB
  Speed (MHz): avg: 1597 min/max: 1600/2000 boost: disabled scaling:
    driver: acpi-cpufreq governor: powersave cores: 1: 1597 2: 1597 3: 1597
    4: 1597 5: 1597 6: 1597 7: 1597 8: 1597 bogomips: 31949
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities: <filter>
Graphics:
  Device-1: Advanced Micro Devices [AMD/ATI] Baffin [Radeon RX 460/560D / Pro
    450/455/460/555/555X/560/560X] vendor: Acer Incorporated ALI
    driver: amdgpu v: kernel arch: GCN-4 code: Arctic Islands process: GF 14nm
    built: 2016-20 pcie: gen: 1 speed: 2.5 GT/s lanes: 8 link-max: gen: 3
    speed: 8 GT/s bus-ID: 01:00.0 chip-ID: 1002:67ef class-ID: 0380
    temp: 48.0 C
  Device-2: Advanced Micro Devices [AMD/ATI] Raven Ridge [Radeon Vega
    Series / Radeon Mobile Series] vendor: Acer Incorporated ALI
    driver: amdgpu v: kernel arch: GCN-5 code: Vega process: GF 14nm
    built: 2017-20 pcie: gen: 3 speed: 8 GT/s lanes: 16 ports: active: eDP-1
    empty: HDMI-A-1 bus-ID: 04:00.0 chip-ID: 1002:15dd class-ID: 0300
    temp: 47.0 C
  Device-3: Quanta HD Webcam driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-1:2 chip-ID: 0408:a060
    class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 21.1.15 with: Xwayland v: 24.1.4
    compositor: marco v: 1.28.1 driver: X: loaded: amdgpu unloaded: modesetting
    alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
    s-diag: 582mm (22.93")
  Monitor-1: eDP-1 mapped: eDP model: LG Display 0x05d8 built: 2018
    res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2 size: 344x194mm (13.54x7.64")
    diag: 395mm (15.5") ratio: 16:9 modes: max: 1920x1080 min: 640x480
  API: EGL v: 1.5 hw: drv: amd radeonsi platforms: device: 0 drv: radeonsi
    device: 1 drv: radeonsi device: 2 drv: swrast gbm: drv: kms_swrast
    surfaceless: drv: radeonsi x11: drv: radeonsi inactive: wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: amd mesa v: 24.3.1-arch1.3
    glx-v: 1.4 direct-render: yes renderer: AMD Radeon Vega 8 Graphics
    (radeonsi raven LLVM 18.1.8 DRM 3.54 6.6.65-1-lts) device-ID: 1002:15dd
    memory: 1000 MiB unified: no
  API: Vulkan v: 1.4.303 layers: 12 device: 0 type: integrated-gpu name: AMD
    Radeon Vega 8 Graphics (RADV RAVEN) driver: N/A device-ID: 1002:15dd
    surfaces: xcb,xlib device: 1 type: discrete-gpu name: AMD Radeon RX
    Graphics (RADV POLARIS11) driver: N/A device-ID: 1002:67ef
    surfaces: xcb,xlib device: 2 type: cpu name: llvmpipe (LLVM 18.1.8 256
    bits) driver: N/A device-ID: 10005:0000 surfaces: xcb,xlib
Audio:
  Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP
    Audio vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel pcie:
    gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 04:00.1 chip-ID: 1002:15de
    class-ID: 0403
  Device-2: Advanced Micro Devices [AMD] Family 17h/19h/1ah HD Audio
    vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel pcie: gen: 3
    speed: 8 GT/s lanes: 16 bus-ID: 04:00.6 chip-ID: 1022:15e3 class-ID: 0403
  API: ALSA v: k6.6.65-1-lts status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: sndiod v: N/A status: off tools: aucat,midicat,sndioctl
  Server-2: PipeWire v: 1.2.7 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
    vendor: Acer Incorporated ALI driver: r8169 v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 port: 2000 bus-ID: 02:00.1 chip-ID: 10ec:8168
    class-ID: 0200
  IF: enp2s0f1 state: down mac: <filter>
  Device-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
    vendor: Lite-On driver: ath10k_pci v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 bus-ID: 03:00.0 chip-ID: 168c:003e class-ID: 0280 temp: 45.0 C
  IF: wlp3s0 state: up mac: <filter>
  Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
Bluetooth:
  Device-1: Lite-On driver: btusb v: 0.8 type: USB rev: 2.0 speed: 12 Mb/s
    lanes: 1 mode: 1.1 bus-ID: 1-4:3 chip-ID: 04ca:3016 class-ID: e001
  Report: btmgmt ID: hci0 rfk-id: 2 state: up address: <filter> bt-v: 4.2
    lmp-v: 8 status: discoverable: no pairing: no class-ID: 6c010c
Drives:
  Local Storage: total: 5.57 TiB used: 4.95 TiB (88.9%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: Crucial model: CT1000MX500SSD1
    size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: 023 scheme: MBR
  ID-2: /dev/sdb maj-min: 8:16 vendor: Kingston model: SA400M8120G
    size: 111.79 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: 61E1 scheme: MBR
  ID-3: /dev/sdc maj-min: 8:32 vendor: Seagate model: BUP Portable
    size: 4.55 TiB block-size: physical: 4096 B logical: 512 B type: USB
    rev: 3.2 spd: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1 tech: N/A serial: <filter>
    fw-rev: 0004 scheme: GPT
Partition:
  ID-1: / raw-size: 85.18 GiB size: 85.18 GiB (100.00%)
    used: 23.26 GiB (27.3%) fs: btrfs dev: /dev/sdb1 maj-min: 8:17
  ID-2: /boot/efi raw-size: 10.92 GiB size: 98.4 MiB (0.88%)
    used: 867 KiB (0.9%) fs: vfat dev: /dev/sdb2 maj-min: 8:18
  ID-3: /home raw-size: 931.51 GiB size: 915.82 GiB (98.32%)
    used: 831.73 GiB (90.8%) fs: ext4 dev: /dev/sda3 maj-min: 8:3
  ID-4: /var/log raw-size: 85.18 GiB size: 85.18 GiB (100.00%)
    used: 23.26 GiB (27.3%) fs: btrfs dev: /dev/sdb1 maj-min: 8:17
  ID-5: /var/tmp raw-size: 85.18 GiB size: 85.18 GiB (100.00%)
    used: 23.26 GiB (27.3%) fs: btrfs dev: /dev/sdb1 maj-min: 8:17
Swap:
  Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
  ID-1: swap-1 type: zram size: 30.26 GiB used: 0 KiB (0.0%) priority: 100
    comp: zstd avail: lzo,lzo-rle,lz4,lz4hc,842 max-streams: 8 dev: /dev/zram0
Sensors:
  System Temperatures: cpu: 47.2 C mobo: N/A
  Fan Speeds (rpm): N/A
  GPU: device: amdgpu temp: 48.0 C watts: 9.11 device: amdgpu temp: 47.0 C
Info:
  Memory: total: 32 GiB note: est. available: 30.26 GiB used: 5.03 GiB (16.6%)
  Processes: 327 Power: uptime: 3h 27m states: freeze,mem,disk suspend: deep
    avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
    suspend, test_resume image: 12.09 GiB services: mate-power-manager,upowerd
    Init: systemd v: 257 default: graphical tool: systemctl
  Packages: 1766 pm: pacman pkgs: 1753 libs: 539 tools: octopi,paru
    pm: flatpak pkgs: 13 Compilers: gcc: 14.2.1 Shell: garuda-inxi default: Bash
    v: 5.2.37 running-in: mate-terminal inxi: 3.3.36
Garuda (2.6.26-1):
  System install date:     2024-04-19
  Last full system update: 2024-12-20
  Is partially upgraded:   No
  Relevant software:       snapper NetworkManager dracut
  Windows dual boot:       No/Undetected
  Failed units:

After a few hours, my laptop locks up and requires turning off and back on agin. Which kernel I run makes no difference. It could be hardware-related, I don’t know. I started doing this a couple months ago.

2

Did you check
Temperature?
BIOS update?
Logs (jctl and other)?

3 
 ╰─λ jctl
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: [Firmware Bug]: : IOAP>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: [Firmware Bug]: : IOAP>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: [Firmware Bug]: : No s>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: Disabling interrupt re>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI BIOS Error (bug): Failure>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI Error: AE_ALREADY_EXISTS,>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI BIOS Error (bug): Could n>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI Error: AE_NOT_FOUND, Duri>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI BIOS Error (bug): Failure>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI Error: AE_ALREADY_EXISTS,>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: tpm_crb MSFT0101:00: error -EB>
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: tpm_crb MSFT0101:00: probe wit>
Dec 20 17:46:24 oldrocker99-nitroan51542 lightdm[3802]: gkr-pam: unable to loca>
Dec 20 17:46:24 oldrocker99-nitroan51542 30-systemd-environment-d-generator[409>
Dec 20 17:46:26 oldrocker99-nitroan51542 mate-session[4134]: GLib-GObject-CRITI>
Dec 20 17:46:26 oldrocker99-nitroan51542 mate-session[4134]: GLib-GObject-CRITI>
Dec 20 18:58:33 oldrocker99-nitroan51542 sudo[444742]: oldrocker99 : a password>
lines 1-17/17 (END)...skipping...
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: [Firmware Bug]: : IOAPIC[4] not in IVRS table
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: [Firmware Bug]: : IOAPIC[5] not in IVRS table
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: [Firmware Bug]: : No southbridge IOAPIC found
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: AMD-Vi: Disabling interrupt remapping
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI BIOS Error (bug): Failure creating named object [\_SB.PCI0.LPC0.EC0._Q46], AE_ALREADY_EXISTS (20240827/dswload2-326)
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20240827/psobject-220)
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.GPP2.BCM5], AE_NOT_FOUND (20240827/dswload2-162)
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI Error: AE_NOT_FOUND, During name lookup/catalog (20240827/psobject-220)
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI BIOS Error (bug): Failure creating named object [\_SB.MACO], AE_ALREADY_EXISTS (20240827/dswload2-326)
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20240827/psobject-220)
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: tpm_crb MSFT0101:00: error -EBUSY: can't request region for resource [mem 0x6f771000-0x6f774fff]
Dec 20 17:46:02 oldrocker99-nitroan51542 kernel: tpm_crb MSFT0101:00: probe with driver tpm_crb failed with error -16
Dec 20 17:46:24 oldrocker99-nitroan51542 lightdm[3802]: gkr-pam: unable to locate daemon control file
Dec 20 17:46:24 oldrocker99-nitroan51542 30-systemd-environment-d-generator[4096]: /home/oldrocker99/.config/environment.d/firefox.conf:2: invalid variable name "env MOZ_USE_XINPUT2", ignoring.
Dec 20 17:46:26 oldrocker99-nitroan51542 mate-session[4134]: GLib-GObject-CRITICAL: Custom constructor for class GsmAutostartApp returned NULL (which is invalid). Please use GInitable instead.
Dec 20 17:46:26 oldrocker99-nitroan51542 mate-session[4134]: GLib-GObject-CRITICAL: Custom constructor for class GsmAutostartApp returned NULL (which is invalid). Please use GInitable instead.s
Dec 20 18:58:33 oldrocker99-nitroan51542 sudo[444742]: oldrocker99 : a password is required ; TTY=pts/1 ; PWD=/home/oldrocker99 ; USER=root ; COMMAND=/usr/bin/true

I’m at a loss deciphering this. Last bootup locked up 5:30 after it started.

4

Maybe you can answer all questions?

5

Is that a few hours of use, idle time, or both? Also what do you mean by lock up? Blank screen? Does tty work when pressing the F1-7 keys?

1 Like
6

The pointer becomes erratic, and doesn’t open an appliction, then freezes completely. CTRL-ALT-F2 doesn’t work at all. Mostly idle time, but it has happened while being used.

7

The last time, the screen went black and would display no input.

8

For TTY it must be Ctrl + ALt + F3 until Ctrl + ALt + F6.

Ctrl + ALt + F1 is your workspace.
Ctrl + ALt + F2 show the login screen (no function possible).
So far on my notebook.

Please, edit your post until someone replies. :slight_smile:

9

Your laptop has hybrid graphics, and this points to the graphics driver:

Possibly a TPM bug that affects the graphics driver and is the reason why the display manager freezes.

You can usually ignore this:

Poor ACPI implementation in the BIOS.

And this:

points to a broken ACPI table - the IVRS table points to non existant IOAPIC → BIOS Bug.

I strongly recommend updating the BIOS. You have:

The latest version should be v1.18 from 2020/08/18.
Fun fact: The BIOS update contains improvements for Linux…but it’s a win~1.exe^^

6 Likes
10

Got the BIOS, and of course wine doesn’t run it. Extracted the .exe, and there’s a 10.4kb file called H2OFFT.cat, which I presume is the BIOS file.

Don’t know what to do with it.

11

This is a Windows catalog file and not a BIOS binary.

Don’t try to perform a BIOS update under wine, wine is just a wrapper. Your laptop doesn’t have the ability to perform a BIOS update from a USB stick directly from the BIOS - you need Windows for that.

This doesn’t necessarily have to be the cause of your issue, I just addressed the few pieces of information from your shortened log. A complete journal would be more helpful :wink:

2 Likes
12

The laptop crashed during my radio show, which is most unacceptable. I bought a 2014 Dell Latitude and will use it.

13

Happy ending. Found a used recent Thinkpad for $180 on EBay, with a 6-core Ryzen and 8MB RAM and a 256GB SSD, with no OS installed, which was perfect for my needs. The identical laptop is on Amazon for $759.

14

There was a bug in mesa 1:24.3.1.x that mainly affected older AMD CPUs with Vega iGPU (freezing). Possibly ( :crystal_ball:) this was the cause for you too:

This:

would have been easier and cheaper than this:

But whatever, it’s your decision. Have fun with your new Thinkpad :smiley:

2 Likes
15

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