Issue with my usb audio/headset

Qdoggus · 17 May 2023 12:49

I'm having an issue with my usb audio/headset going silent and having to switch outputs to get audio back. When this happens, videos in discord and on my web browser won't play. For reference, I have a Sennheiser GSP 670 headset.

garuda-inxi
System:
Kernel: 6.3.2-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.1.1
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=eba8e8c6-ff8b-43cc-85da-d14dcc6a3f2b rw rootflags=subvol=@
quiet quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
loglevel=3 amdgpu.ppfeaturemask=0xffffffff ibt=off
Desktop: KDE Plasma v: 5.27.5 tk: Qt v: 5.15.9 wm: kwin_x11 vt: 1 dm: SDDM
Distro: Garuda Linux base: Arch Linux
Machine:
Type: Desktop Mobo: ASRock model: X570 Taichi serial: <superuser required>
UEFI: American Megatrends v: P5.01 date: 01/18/2023
Battery:
Device-1: hidpp_battery_0 model: Logitech Illuminated LiviIlluminated
LiviIllum serial: <filter> charge: 55% (should be ignored)
rechargeable: yes status: discharging
CPU:
Info: model: AMD Ryzen 9 5900X bits: 64 type: MT MCP arch: Zen 3+ gen: 4
level: v3 note: check built: 2022 process: TSMC n6 (7nm) family: 0x19 (25)
model-id: 0x21 (33) stepping: 0 microcode: 0xA201025
Topology: cpus: 1x cores: 12 tpc: 2 threads: 24 smt: enabled cache:
L1: 768 KiB desc: d-12x32 KiB; i-12x32 KiB L2: 6 MiB desc: 12x512 KiB
L3: 64 MiB desc: 2x32 MiB
Speed (MHz): avg: 4030 high: 4841 min/max: 2200/4950 boost: enabled
scaling: driver: acpi-cpufreq governor: performance cores: 1: 4841 2: 3700
3: 3700 4: 3700 5: 3700 6: 3700 7: 4564 8: 4564 9: 3700 10: 4550 11: 3700
12: 4547 13: 3700 14: 3700 15: 3700 16: 3700 17: 3700 18: 3700 19: 4529
20: 4550 21: 3700 22: 4549 23: 4547 24: 3700 bogomips: 177590
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Vulnerabilities: <filter>
Graphics:
Device-1: AMD Navi 31 [Radeon RX 7900 XT/7900 XTX] vendor: XFX RX-79XMERCB9
driver: amdgpu v: kernel arch: RDNA-3 code: Navi-3x process: TSMC n5 (5nm)
built: 2022+ pcie: gen: 4 speed: 16 GT/s lanes: 16 ports: active: HDMI-A-1
empty: DP-1,DP-2,DP-3 bus-ID: 11:00.0 chip-ID: 1002:744c class-ID: 0300
Display: x11 server: X.Org v: 21.1.8 with: Xwayland v: 23.1.1
compositor: kwin_x11 driver: X: loaded: amdgpu unloaded: modesetting,radeon
alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
Screen-1: 0 s-res: 3840x2160 s-dpi: 96 s-size: 1016x571mm (40.00x22.48")
s-diag: 1165mm (45.88")
Monitor-1: HDMI-A-1 mapped: HDMI-A-0 model: Samsung serial: <filter>
built: 2019 res: 3840x2160 hz: 60 dpi: 52 gamma: 1.2
size: 1872x1053mm (73.7x41.46") diag: 1630mm (64.2") ratio: 16:9 modes:
max: 3840x2160 min: 720x400
API: OpenGL v: 4.6 Mesa 23.0.3 renderer: AMD Radeon RX 7900 XTX (gfx1100
LLVM 15.0.7 DRM 3.52 6.3.2-zen1-1-zen) direct-render: Yes
Audio:
Device-1: AMD driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s
lanes: 16 bus-ID: 11:00.1 chip-ID: 1002:ab30 class-ID: 0403
Device-2: AMD Starship/Matisse HD Audio vendor: ASRock
driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
bus-ID: 13:00.4 chip-ID: 1022:1487 class-ID: 0403
Device-3: DSEA A/S EPOS GSA 70 driver: hid-generic,snd-usb-audio,usbhid
type: USB rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-1:2
chip-ID: 1395:0300 class-ID: 0300 serial: <filter>
API: ALSA v: k6.3.2-zen1-1-zen status: kernel-api with: aoss
type: oss-emulator tools: N/A
Server-1: PipeWire v: 0.3.70 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie: gen: 2
speed: 5 GT/s lanes: 1 bus-ID: 07:00.0 chip-ID: 8086:2723 class-ID: 0280
IF: wlp7s0 state: up mac: <filter>
Device-2: Intel I211 Gigabit Network vendor: ASRock driver: igb v: kernel
pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 09:00.0
chip-ID: 8086:1539 class-ID: 0200
IF: enp9s0 state: down mac: <filter>
Bluetooth:
Device-1: Intel AX200 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-2:3 chip-ID: 8087:0029
class-ID: e001
Report: bt-adapter ID: hci0 rfk-id: 0 state: up address: <filter>
RAID:
Hardware-1: Advanced Micro Devices [AMD] Device driver: ahci v: 3.0
port: N/A bus-ID: 0c:00.0 chip-ID: 1022:7916 rev: N/A class-ID: 0104
Hardware-2: Advanced Micro Devices [AMD] Device driver: ahci v: 3.0
port: N/A bus-ID: 0d:00.0 chip-ID: 1022:7916 rev: N/A class-ID: 0104
Drives:
Local Storage: total: 20.47 TiB used: 1.39 TiB (6.8%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:1 vendor: Sabrent model: Rocket Q
size: 1.82 TiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: RKT30Q.1 temp: 26.9 C
scheme: GPT
ID-2: /dev/nvme1n1 maj-min: 259:3 vendor: Sabrent model: Rocket Q
size: 1.82 TiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: RKT30Q.1 temp: 26.9 C
scheme: GPT
ID-3: /dev/nvme2n1 maj-min: 259:0 vendor: Sabrent model: Rocket Q
size: 1.82 TiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: RKT30Q.1 temp: 26.9 C
scheme: GPT
ID-4: /dev/sda maj-min: 8:0 vendor: Western Digital
model: WDS200T2B0A-00SM50 size: 1.82 TiB block-size: physical: 512 B
logical: 512 B speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 20WD
scheme: GPT
ID-5: /dev/sdb maj-min: 8:16 vendor: Western Digital
model: WDS200T2B0A-00SM50 size: 1.82 TiB block-size: physical: 512 B
logical: 512 B speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 20WD
scheme: GPT
ID-6: /dev/sdc maj-min: 8:32 vendor: Western Digital
model: WDS500G2B0A-00SM50 size: 465.76 GiB block-size: physical: 512 B
logical: 512 B speed: 6.0 Gb/s tech: SSD serial: <filter> fw-rev: 20WD
scheme: GPT
ID-7: /dev/sdd maj-min: 8:48 vendor: HGST (Hitachi) model: HUH721212ALE604
size: 10.91 TiB block-size: physical: 4096 B logical: 512 B type: USB
rev: 3.1 spd: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1 tech: HDD rpm: 7200
serial: <filter> fw-rev: 5006 scheme: GPT
Partition:
ID-1: / raw-size: 465.46 GiB size: 465.46 GiB (100.00%)
used: 18.74 GiB (4.0%) fs: btrfs dev: /dev/sdc2 maj-min: 8:34
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 576 KiB (0.2%) fs: vfat dev: /dev/sdc1 maj-min: 8:33
ID-3: /home raw-size: 465.46 GiB size: 465.46 GiB (100.00%)
used: 18.74 GiB (4.0%) fs: btrfs dev: /dev/sdc2 maj-min: 8:34
ID-4: /var/log raw-size: 465.46 GiB size: 465.46 GiB (100.00%)
used: 18.74 GiB (4.0%) fs: btrfs dev: /dev/sdc2 maj-min: 8:34
ID-5: /var/tmp raw-size: 465.46 GiB size: 465.46 GiB (100.00%)
used: 18.74 GiB (4.0%) fs: btrfs dev: /dev/sdc2 maj-min: 8:34
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
ID-1: swap-1 type: zram size: 31.27 GiB used: 2 MiB (0.0%) priority: 100
dev: /dev/zram0
Sensors:
System Temperatures: cpu: 38.6 C mobo: N/A gpu: amdgpu temp: 47.0 C
mem: 64.0 C
Fan Speeds (RPM): N/A gpu: amdgpu fan: 0
Info:
Processes: 503 Uptime: 10m wakeups: 2 Memory: available: 31.27 GiB
used: 5.87 GiB (18.8%) Init: systemd v: 253 default: graphical
tool: systemctl Compilers: gcc: 13.1.1 Packages: pm: pacman pkgs: 1912
libs: 554 tools: octopi,paru Shell: fish v: 3.6.1 default: Bash v: 5.1.16
running-in: konsole inxi: 3.3.27
Garuda (2.6.16-1):
System install date:     2023-05-15
Last full system update: 2023-05-17 ↻
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut
Windows dual boot:       No/Undetected
Failed units:

Qdoggus · 17 May 2023 13:02

lsusb
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 8087:0029 Intel Corp. AX200 Bluetooth
Bus 003 Device 002: ID 1395:0300 DSEA A/S EPOS GSA 70
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 1058:263a Western Digital Technologies, Inc. Game Drive
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 2dc8:3109 8BitDo IDLE
Bus 001 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

filo · 17 May 2023 13:51

Hi there, welcome to the forum!
Let me preface the following by saying that I have no experience in this topic...
Your description makes me think of a USB power saving problem.
Giving a (very quick) read at this:
https://wiki.archlinux.org/title/Power_management#USB_autosuspend
And this:
https://www.kernel.org/doc/html/v4.16/driver-api/usb/power-management.html
I would suggest trying the kernel boot parameter:

usbcore.autosuspend=-1

Qdoggus · 17 May 2023 13:55

Alright, I'll give it a try and report back!

Qdoggus · 17 May 2023 14:11

Unfortunately, this did not fix the issue. It does seem to have had an effect on how often it happens. (going from random 1-5 minutes to 10-15 minutes)

Bro · 17 May 2023 18:32

Create a text file named:

snd_hda_intel.conf

Insert this line:

options snd_hda_intel power_save=0

Save it in:

/etc/modprobe.d

Reboot: This should keep your Intel audio alive. Cross your fingerrs.

Qdoggus · 17 May 2023 19:11

Thank you! I will try this and report back.

Qdoggus · 17 May 2023 20:04

Unfortunately, this did not work. I still have to switch between chat and game outputs to bring audio back.

Technetium · 18 May 2023 17:56

When audio dies, can you check to see if there's an error added to dmesg?

Qdoggus · 18 May 2023 17:57

Sure, I'll do that as soon as it happens next.

I see alot of this, but it may be related to corectrl and that the full gamut of features for the RX 7900XTX has not been exposed and implemented yet.

[20235.754278] amdgpu: manual fan speed control should be enabled first
[20235.754305] amdgpu: manual fan speed control should be enabled first
[20235.754363] amdgpu 0000:11:00.0: amdgpu: [smu_v13_0_set_power_limit] Set power limit Failed!
[20235.754483] amdgpu 0000:11:00.0: amdgpu: [smu_v13_0_set_power_limit] Set power limit Failed!

Qdoggus · 18 May 2023 18:57

Aside from the problem being sporadic, dmesg shows nothing new after an hour of monitoring.

Qdoggus · 18 May 2023 22:59

Just a quick update.

There were some updates for AMDGPU and PowerDevil today, and since those updates, the problem seems to have resolved itself. It's been four hours and no sound input/output issue. Thank you to everyone who gave advice!

Qdoggus · 19 May 2023 15:23

Nevermind, it's still happening. It's just much more predictable now.

anon30283766 · 19 May 2023 20:18

Have you tried using other USB ports? Literally grasping at straws here.

Qdoggus · 19 May 2023 20:51

Great Question, and yes I have tried that. I've purchased a new headset just in case it's only specific to the Sennheiser GSP670.

Qdoggus · 21 May 2023 14:38

This is my wpctl status output.

wpctl status
PipeWire 'pipewire-0' [0.3.70, username@computer, cookie:#########]
└─ Clients:
31. pipewire                            [0.3.70, username@computer, pid:5241]
33. WirePlumber                         [0.3.70, username@computer, pid:5239]
34. WirePlumber [export]                [0.3.70, username@computer, pid:5239]
65. xdg-desktop-portal                  [0.3.70, username@computer, pid:5424]
66. Plasma PA                           [0.3.70, username@computer, pid:5530]
67. Steam Voice Settings                [0.3.70, username@computer, pid:6071]
68. Steam                               [0.3.70, username@computer, pid:6071]
69. Chromium input                      [0.3.70, username@computer, pid:6464]
70. Brave input                         [0.3.70, username@computer, pid:14676]
71. WEBRTC VoiceEngine                  [0.3.70, username@computer, pid:49121]
73. Chromium input                      [0.3.70, username@computer, pid:49185]
74. wpctl                               [0.3.70, username@computer, pid:52323]

Audio
├─ Devices:
│      40. EPOS GSA 70                         [alsa]
│      41. HDA ATI HDMI                        [alsa]
│      42. Starship/Matisse HD Audio Controller [alsa]
│
├─ Sinks:
│      32. Starship/Matisse HD Audio Controller Digital Stereo (IEC958) [vol: 0.40]
│      47. EPOS GSA 70 Chat                    [vol: 1.00]
│  *   48. EPOS GSA 70 Game                    [vol: 1.00]
│      50. HDA ATI HDMI Digital Stereo (HDMI 4) [vol: 0.45]
│
├─ Sink endpoints:
│
├─ Sources:
│      46. Starship/Matisse HD Audio Controller Analog Stereo [vol: 1.00]
│  *   49. EPOS GSA 70 Chat                    [vol: 1.00]
│
├─ Source endpoints:
│
└─ Streams:

Video
├─ Devices:
│
├─ Sinks:
│
├─ Sink endpoints:
│
├─ Sources:
│
├─ Source endpoints:
│
└─ Streams:

Settings
└─ Default Configured Node Names:
0. Audio/Sink    alsa_output.usb-Sennheiser_EPOS_GSA_70_A002731213801204-00.stereo-game

Qdoggus · 22 May 2023 20:12

Just picked up an Audeze Maxwell headset and it looks like the issue only affects the previous Sennheiser GSP670 for whatever reason. Now I just need to figure out how to setup Dolby Atmos in Linux>

lsusb
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 8087:0029 Intel Corp. AX200 Bluetooth
Bus 003 Device 006: ID 3329:4b19 Audeze Inc Audeze Maxwell Dongle
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 1058:263a Western Digital Technologies, Inc. Game Drive
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 2dc8:3109 8BitDo IDLE
Bus 001 Device 003: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub