i try to mount device and see could not mount massage
in other linux distro i have not problem
my device is a external hard 1TB/western digital /format=ntfs
this is my first question if i had mistake i'm sorry
Welcome 
You are not alone, just search in forum or web for ntfs, gnome-disk-utility and fstab.
Just read the template 
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garuda-inxi
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garuda-inxi
System:
Kernel: 5.16.16-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=070f3418-a9f5-485f-bb0a-6bab612b20cb rw rootflags=subvol=@
quiet quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
loglevel=3
Desktop: KDE Plasma v: 5.24.3 tk: Qt v: 5.15.3 info: latte-dock
wm: kwin_x11 vt: 1 dm: SDDM Distro: Garuda Linux base: Arch Linux
Machine:
Type: Laptop System: ASUSTeK product: N552VW v: 1.0
serial: <superuser required>
Mobo: ASUSTeK model: N552VW v: 1.0 serial: <superuser required>
UEFI: American Megatrends v: N552VW.204 date: 02/04/2016
Battery:
ID-1: BAT0 charge: 0 Wh (0.0%) condition: 31.8/48.0 Wh (66.3%) volts: 15.0
min: 15.0 model: ASUSTeK ASUS Battery type: Li-ion serial: N/A
status: not charging cycles: 302
CPU:
Info: model: Intel Core i7-6700HQ bits: 64 type: MT MCP arch: Skylake-S
family: 6 model-id: 0x5E (94) stepping: 3 microcode: 0xEC
Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB
L3: 6 MiB desc: 1x6 MiB
Speed (MHz): avg: 3320 high: 3501 min/max: 800/3500 scaling:
driver: intel_pstate governor: powersave cores: 1: 3313 2: 3300 3: 3296
4: 3250 5: 3301 6: 3501 7: 3301 8: 3302 bogomips: 41599
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort mitigation: TSX disabled
Graphics:
Device-1: Intel HD Graphics 530 vendor: ASUSTeK driver: i915 v: kernel
ports: active: HDMI-A-2,eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0
chip-ID: 8086:191b class-ID: 0300
Device-2: NVIDIA GM107M [GeForce GTX 960M] vendor: ASUSTeK
driver: nouveau v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 8 link-max:
gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 01:00.0 chip-ID: 10de:139b
class-ID: 0302
Device-3: IMC Networks USB2.0 HD UVC WebCam type: USB driver: uvcvideo
bus-ID: 1-4:2 chip-ID: 13d3:5666 class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org v: 1.21.1.3 compositor: kwin_x11 driver: X:
loaded: intel,nouveau unloaded: modesetting alternate: fbdev,nv,vesa
gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 2443x1980 s-dpi: 96 s-size: 645x523mm (25.39x20.59")
s-diag: 830mm (32.69")
Monitor-1: HDMI-A-2 mapped: HDMI2 pos: bottom-r
model: LG (GoldStar) HD PLUS built: 2016 res: 1600x900 hz: 60 dpi: 92
gamma: 1.2 size: 440x250mm (17.32x9.84") diag: 506mm (19.9") ratio: 16:9
modes: max: 1600x900 min: 720x400
Monitor-2: eDP-1 mapped: eDP1 pos: primary,top-left
model: LG Display 0x04d4 built: 2015 res: 1920x1080 hz: 60 dpi: 143
gamma: 1.2 size: 340x190mm (13.39x7.48") diag: 395mm (15.5") ratio: 16:9
modes: 3840x2160
OpenGL: renderer: Mesa Intel HD Graphics 530 (SKL GT2) v: 4.6 Mesa 21.3.7
direct render: Yes
Audio:
Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASUSTeK
driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170
class-ID: 0403
Sound Server-1: ALSA v: k5.16.16-zen1-1-zen running: yes
Sound Server-2: PulseAudio v: 15.0 running: no
Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
Device-1: Intel Wireless 7265 driver: iwlwifi v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:095a class-ID: 0280
IF: wlp2s0 state: up mac: <filter>
Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: ASUSTeK driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
lanes: 1 port: d000 bus-ID: 03:00.1 chip-ID: 10ec:8168 class-ID: 0200
IF: enp3s0f1 state: down mac: <filter>
IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A
Bluetooth:
Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
bus-ID: 1-9:4 chip-ID: 8087:0a2a class-ID: e001
Report: bt-adapter ID: hci0 rfk-id: 0 state: up address: <filter>
Drives:
Local Storage: total: 2.87 TiB used: 1.37 TiB (47.7%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: MZNLF128HCHP-00004
size: 119.24 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
type: SSD serial: <filter> rev: 301Q scheme: GPT
ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate
model: ST2000LM003 HN-M201RAD size: 1.82 TiB block-size: physical: 4096 B
logical: 512 B speed: 6.0 Gb/s type: HDD rpm: 5400 serial: <filter>
rev: 0001 scheme: GPT
ID-3: /dev/sdc maj-min: 8:32 type: USB vendor: SanDisk model: Ultra
size: 28.65 GiB block-size: physical: 512 B logical: 512 B type: N/A
serial: <filter> rev: 1.00 scheme: MBR
SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure?
ID-4: /dev/sdd maj-min: 8:48 type: USB vendor: Western Digital
model: WD My Passport 0820 size: 931.48 GiB block-size: physical: 512 B
logical: 512 B type: N/A serial: <filter> rev: 1007 scheme: MBR
Partition:
ID-1: / raw-size: 58.59 GiB size: 58.59 GiB (100.00%)
used: 20.56 GiB (35.1%) fs: btrfs dev: /dev/sda1 maj-min: 8:1
ID-2: /boot/efi raw-size: 500 MiB size: 499 MiB (99.80%)
used: 576 KiB (0.1%) fs: vfat dev: /dev/sda3 maj-min: 8:3
ID-3: /home raw-size: 60.16 GiB size: 60.16 GiB (100.00%)
used: 955.1 MiB (1.6%) fs: btrfs dev: /dev/sda2 maj-min: 8:2
ID-4: /var/log raw-size: 58.59 GiB size: 58.59 GiB (100.00%)
used: 20.56 GiB (35.1%) fs: btrfs dev: /dev/sda1 maj-min: 8:1
ID-5: /var/tmp raw-size: 58.59 GiB size: 58.59 GiB (100.00%)
used: 20.56 GiB (35.1%) fs: btrfs dev: /dev/sda1 maj-min: 8:1
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
ID-1: swap-1 type: zram size: 11.58 GiB used: 0 KiB (0.0%) priority: 100
dev: /dev/zram0
Sensors:
System Temperatures: cpu: 54.0 C pch: 53.5 C mobo: N/A gpu: nouveau
temp: 53.0 C
Fan Speeds (RPM): cpu: 2100
Info:
Processes: 306 Uptime: 3h 23m wakeups: 10383 Memory: 11.59 GiB
used: 3.25 GiB (28.0%) Init: systemd v: 250 tool: systemctl Compilers:
gcc: 11.2.0 Packages: pacman: 1182 lib: 297 Shell: fish v: 3.3.1
default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.14
Garuda (2.5.6-2):
System install date: 2022-03-24
Last full system update: 2022-03-26
Is partially upgraded: No
Relevant software: NetworkManager
Windows dual boot: Probably (Run as root to verify)
Snapshots: Snapper
Failed units:
@matin might want to check on this one External hard disk mount problem
1 Like
Be sure you disable fast startup in Windows.
Also test the LTS kernel.
1 Like
Thank you everyone
problem has solved and i don't know how
if anybody has the same problem please be patient
Garuda "Magic" Linux.
5 Likes
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