Frozen System on my AMD Laptop

Hello Garuda users.
I try several garuda editons and several Arch distro without solving my issue: when whatching video on internet my system freezing and the only way is force restart the system, (no mouse, no tuochpad, video stop and sound too) I try to see log but restarting the log is from the new session so I'm unable to understand why it happens (I have 1 freeze every 1-2 hour so I can't see a film without needing 2 restarts). I try garuda default kernel. amd kernel, arch default, I try not using powersave tweaks, using powersave ... nothing helps.
Same issue with OpenSuse that I try but less frequently (one freeze in a day of use).
Garuda is my prefered system so if you can help me stay with my deloved garuda ... thanks

System:
  Kernel: 6.1.10-arch1-1 arch: x86_64 bits: 64 compiler: gcc v: 12.2.1
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux
    root=UUID=5acefd49-dd62-4bbe-9848-d93639d1f154 rw rootflags=subvol=@
    quiet loglevel=3 ibt=off
  Desktop: KDE Plasma v: 5.26.5 tk: Qt v: 5.15.8 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Garuda Linux base: Arch Linux
Machine:
  Type: Laptop System: HUAWEI product: KPL-W0X v: M1D
    serial: <superuser required>
  Mobo: HUAWEI model: KPL-W0X-PCB v: M1D serial: <superuser required>
    UEFI: HUAWEI v: 1.24 date: 04/11/2022
Battery:
  ID-1: BAT1 charge: 53.4 Wh (99.3%) condition: 53.8/56.3 Wh (95.6%)
    volts: 7.9 min: 7.6 model: DYNAPACK HB4593R1ECW type: Li-ion
    serial: <filter> status: not charging cycles: 113
CPU:
  Info: model: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx bits: 64
    type: MT MCP arch: Zen level: v3 note: check built: 2017-19 process: GF 14nm
    family: 0x17 (23) model-id: 0x11 (17) stepping: 0 microcode: 0x8101007
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 384 KiB desc: d-4x32 KiB; i-4x64 KiB L2: 2 MiB desc: 4x512 KiB L3: 4 MiB
    desc: 1x4 MiB
  Speed (MHz): avg: 1600 min/max: 1600/2000 boost: enabled scaling:
    driver: acpi-cpufreq governor: schedutil cores: 1: 1600 2: 1600 3: 1600
    4: 1600 5: 1600 6: 1600 7: 1600 8: 1600 bogomips: 31949
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities: <filter>
Graphics:
  Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Mobile Series]
    vendor: Huawei driver: amdgpu v: kernel arch: GCN-5 code: Vega
    process: GF 14nm built: 2017-20 pcie: gen: 3 speed: 8 GT/s lanes: 16
    ports: active: eDP-1 empty: DP-1,DP-2,HDMI-A-1 bus-ID: 02:00.0
    chip-ID: 1002:15dd class-ID: 0300 temp: 31.0 C
  Device-2: Quanta hm1091_techfront type: USB driver: uvcvideo bus-ID: 3-1:2
    chip-ID: 0408:1020 class-ID: 0e02
  Display: x11 server: X.org v: 1.21.1.7 with: Xwayland v: 22.1.7
    compositor: kwin_x11 driver: X: loaded: amdgpu unloaded: modesetting
    alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-size: <missing: xdpyinfo>
  Monitor-1: eDP-1 mapped: eDP model: ChiMei InnoLux 0x14d4 built: 2016
    res: 1920x1080 hz: 60 dpi: 158 gamma: 1.2 size: 309x173mm (12.17x6.81")
    diag: 354mm (13.9") ratio: 16:9 modes: max: 1920x1080 min: 640x480
  API: OpenGL Message: Unable to show GL data. Required tool glxinfo
    missing.
Audio:
  Device-1: AMD Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Huawei
    driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
    bus-ID: 02:00.1 chip-ID: 1002:15de class-ID: 0403
  Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Huawei
    driver: snd_pci_acp3x v: kernel
    alternate: snd_rn_pci_acp3x,snd_pci_acp5x,snd_pci_acp6x,snd_acp_pci,snd_rpl_pci_acp6x,snd_pci_ps,snd_sof_amd_renoir,snd_sof_amd_rembrandt
    pcie: gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 02:00.5 chip-ID: 1022:15e2
    class-ID: 0480
  Device-3: AMD Family 17h/19h HD Audio vendor: Huawei driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 02:00.6
    chip-ID: 1022:15e3 class-ID: 0403
  Sound API: ALSA v: k6.1.10-arch1-1 running: yes
  Sound Server-1: PulseAudio v: 16.1 running: no
  Sound Server-2: PipeWire v: 0.3.65 running: yes
Network:
  Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 01:00.0 chip-ID: 8086:24fd class-ID: 0280
  IF: wlp1s0 state: up mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
    bus-ID: 1-2:2 chip-ID: 8087:0a2b class-ID: e001
  Report: bt-adapter ID: hci0 rfk-id: 0 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: <filter>
Drives:
  Local Storage: total: 238.47 GiB used: 35.77 GiB (15.0%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: LITE-ON model: CV8-8E256
    size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 402 scheme: GPT
Partition:
  ID-1: / raw-size: 22.24 GiB size: 22.24 GiB (100.00%) used: 6.7 GiB (30.1%)
    fs: btrfs dev: /dev/sda6 maj-min: 8:6
  ID-2: /boot/efi raw-size: 100 MiB size: 96 MiB (96.00%)
    used: 42.5 MiB (44.2%) fs: vfat dev: /dev/sda1 maj-min: 8:1
  ID-3: /home raw-size: 22.24 GiB size: 22.24 GiB (100.00%)
    used: 6.7 GiB (30.1%) fs: btrfs dev: /dev/sda6 maj-min: 8:6
  ID-4: /var/log raw-size: 22.24 GiB size: 22.24 GiB (100.00%)
    used: 6.7 GiB (30.1%) fs: btrfs dev: /dev/sda6 maj-min: 8:6
  ID-5: /var/tmp raw-size: 22.24 GiB size: 22.24 GiB (100.00%)
    used: 6.7 GiB (30.1%) fs: btrfs dev: /dev/sda6 maj-min: 8:6
Swap:
  Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: zram size: 6.68 GiB used: 0 KiB (0.0%) priority: 100
    dev: /dev/zram0
Sensors:
  System Temperatures: cpu: 32.1 C mobo: N/A gpu: amdgpu temp: 32.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 244 Uptime: 21m wakeups: 1 Memory: 6.68 GiB
  used: 1.86 GiB (27.9%) Init: systemd v: 252 default: graphical
  tool: systemctl Compilers: gcc: N/A Packages: pm: pacman pkgs: 1014
  libs: 296 tools: paru Shell: Bash v: 5.1.16 running-in: konsole inxi: 3.3.25
Garuda (2.6.14-1):
  System install date:     2023-02-05
  Last full system update: 2023-02-11
  Is partially upgraded:   No
  Relevant software:       snapper NetworkManager mkinitcpio
  Windows dual boot:       Probably (Run as root to verify)
  Failed units:            auto-cpufreq.service 

As a suggestion I would run btop in the foreground while playing a video and see what it shows when it freezes.
It might give you a indication of what program is causing you problem (ie memory leak,overheating)

3 Likes

You should get to the log using journalctl. IIRC journalctl -b -1 should give you the log from the previous boot. See if there is something wrong on the end of that log.
Also check the timestamps, it should be the right log, but I'm not 100% right now. :grin: (-b means "boot" and -1 should be the previous boot, ie after a crash the one that crashed in the end)

1 Like