Discord: Can't hear others randomly

Issues & Assistance Unsupported Software (AUR & Other)
1

Hello Garuda users.

Problem:
(With discord I mean "community/discord")
When I join a voice channel in discord I can normally hear other users. After a seemingly random time I suddenly cant hear others anymore.
The discord sounds work fine (like I hear when somebody joins or leaves the channel) and I even have the green circles around the user profile pictures that indicate that they are speaking. But I cannot hear them.
I need to leave the voice channel and reconnect and everything works fine again.

Sometimes this happens randomly, but sometimes seems to be connected to starting a game or pressing a button in a game. But nothing consistent.

Here is the output of my sudo garuda-inxi (hope that I wasnt wrong to run it as sudo):

System:
  Kernel: 6.1.5-zen2-1-zen arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
    root=UUID=26328002-0c7a-4fb4-9ce6-c8779c8104d4 rw rootflags=subvol=@
    quiet quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
    resume=UUID=5d6c4dd7-faab-4ef7-b148-fd8c145df549 loglevel=3
    hibernate=nocompress amdgpu.aspm=0 amdgpu.dc=1 amdgpu.vm_update_mode=0
    amdgpu.dpm=-1 amdgpu.ppfeaturemask=0xffffffff amdgpu.vm_fault_stop=2
    amdgpu.vm_debug=1 amdgpu.gpu_recovery=0 ibt=off
  Desktop: KDE Plasma v: 5.26.5 tk: Qt v: 5.15.8 info: latte-dock
    wm: kwin_x11 dm: SDDM Distro: Garuda Linux base: Arch Linux
Machine:
  Type: Desktop Mobo: ASRock model: B450 Gaming-ITX/ac serial: <filter>
    UEFI: American Megatrends v: P5.10 date: 10/20/2022
Battery:
  Device-1: apple_mfi_fastcharge model: N/A serial: N/A charge: N/A
    status: N/A
CPU:
  Info: model: AMD Ryzen 5 2600 socket: AM4 bits: 64 type: MT MCP arch: Zen+
    gen: 2 level: v3 note: check built: 2018-21 process: GF 12nm
    family: 0x17 (23) model-id: 8 stepping: 2 microcode: 0x800820D
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 576 KiB desc: d-6x32 KiB; i-6x64 KiB L2: 3 MiB desc: 6x512 KiB
    L3: 16 MiB desc: 2x8 MiB
  Speed (MHz): avg: 3400 min/max: 1550/3400 boost: enabled
    base/boost: 3400/3900 scaling: driver: acpi-cpufreq governor: performance
    volts: 1.1 V ext-clock: 100 MHz cores: 1: 3400 2: 3400 3: 3400 4: 3400
    5: 3400 6: 3400 7: 3400 8: 3400 9: 3400 10: 3400 11: 3400 12: 3400
    bogomips: 81593
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities: <filter>
Graphics:
  Device-1: AMD Vega 10 XL/XT [Radeon RX 56/64] vendor: Micro-Star MSI
    driver: amdgpu v: kernel arch: GCN-5 code: Vega process: GF 14nm
    built: 2017-20 pcie: gen: 3 speed: 8 GT/s lanes: 16 ports: active: DP-1
    empty: DP-2,DP-3,HDMI-A-1 bus-ID: 0c:00.0 chip-ID: 1002:687f
    class-ID: 0300
  Device-2: KYE Systems (Mouse Systems) PC-LM1E Camera type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 1-2.1.4:8 chip-ID: 0458:6006
    class-ID: 0102 serial: <filter>
  Display: x11 server: X.Org v: 21.1.6 with: Xwayland v: 22.1.7
    compositor: kwin_x11 driver: X: loaded: amdgpu unloaded: modesetting
    alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1200 s-dpi: 96 s-size: 507x317mm (19.96x12.48")
    s-diag: 598mm (23.54")
  Monitor-1: DP-1 mapped: DisplayPort-0 model: EIZO NANAO SX2461W
    serial: <filter> built: 2008 res: 1920x1200 hz: 60 dpi: 94 gamma: 1.2
    size: 519x324mm (20.43x12.76") diag: 616mm (24.2") ratio: 16:10 modes:
    max: 1920x1200 min: 720x400
  API: OpenGL v: 4.6 Mesa 22.3.3 renderer: AMD Radeon RX Vega (vega10 LLVM
    14.0.6 DRM 3.49 6.1.5-zen2-1-zen) direct render: Yes
Audio:
  Device-1: AMD Vega 10 HDMI Audio [Radeon 56/64] driver: snd_hda_intel
    v: kernel bus-ID: 1-10:5 pcie: chip-ID: 0d8c:0134 gen: 3 speed: 8 GT/s
    class-ID: 0300 lanes: 16 bus-ID: 0c:00.1 chip-ID: 1002:aaf8 class-ID: 0403
  Device-2: AMD Family 17h HD Audio vendor: ASRock driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 bus-ID: 0e:00.3
    chip-ID: 1022:1457 class-ID: 0403
  Device-3: C-Media Anua Mic CM 900 type: USB
    driver: hid-generic,snd-usb-audio,usbhid
  Device-4: KYE Systems (Mouse Systems) PC-LM1E Camera type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 1-2.1.4:8 chip-ID: 0458:6006
    class-ID: 0102 serial: <filter>
  Sound API: ALSA v: k6.1.5-zen2-1-zen running: yes
  Sound Server-1: PulseAudio v: 16.1 running: no
  Sound Server-2: PipeWire v: 0.3.64 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie: gen: 2
    speed: 5 GT/s lanes: 1 bus-ID: 08:00.0 chip-ID: 8086:2723 class-ID: 0280
  IF: wlp8s0 state: up mac: <filter>
  Device-2: Intel I211 Gigabit Network vendor: ASRock driver: igb v: kernel
    pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 09:00.0
    chip-ID: 8086:1539 class-ID: 0200
  IF: enp9s0 state: down mac: <filter>
  IF-ID-1: enp2s0f0u1c4i2 state: down mac: <filter>
Bluetooth:
  Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 1-6:3
    chip-ID: 8087:0029 class-ID: e001
  Report: bt-adapter ID: hci0 rfk-id: 0 state: up address: N/A
Drives:
  Local Storage: total: 5.52 TiB used: 3.36 TiB (60.9%)
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Kingston model: SA2000M81000G
    size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: S5Z42105 temp: 44.9 C scheme: GPT
  SMART: yes health: PASSED on: 1y 12d 8h cycles: 843
    read-units: 92,303,360 [47.2 TB] written-units: 42,972,986 [22.0 TB]
  ID-2: /dev/sda maj-min: 8:0 vendor: Toshiba model: HDWL120
    family: L200 (SMR) size: 1.82 TiB block-size: physical: 4096 B
    logical: 512 B sata: 3.3 speed: 6.0 Gb/s type: HDD rpm: 5400
    serial: <filter> rev: 0A temp: 36 C scheme: GPT
  SMART: yes state: enabled health: PASSED on: 362d 19h cycles: 3802
  ID-3: /dev/sdb maj-min: 8:16 vendor: Crucial model: CT1000MX500SSD1
    family: Micron Client SSDs size: 931.51 GiB block-size: physical: 512 B
    logical: 512 B sata: 3.3 speed: 6.0 Gb/s type: SSD serial: <filter>
    rev: 023 temp: 45 C scheme: GPT
  SMART: yes state: enabled health: PASSED on: 1y 29d 4h cycles: 1784
    written: 26.71 TiB
  ID-4: /dev/sdc maj-min: 8:32 type: USB vendor: Hitachi
    model: HUP722020APA330 size: 1.82 TiB block-size: physical: 512 B
    logical: 512 B sata: 2.6 speed: 3.0 Gb/s type: HDD rpm: 7200
    serial: <filter> rev: JKAOA36C temp: 31 C scheme: GPT
  SMART: yes state: enabled health: PASSED on: 6y 17d 8h cycles: 415
  ID-5: /dev/sdd maj-min: 8:48 type: USB vendor: Generic
    model: MassStorageClass size: 59.63 GiB block-size: physical: 512 B
    logical: 512 B type: N/A serial: <filter> rev: 1209 scheme: MBR
  SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure?
Partition:
  ID-1: / raw-size: 899.22 GiB size: 899.22 GiB (100.00%)
    used: 775.98 GiB (86.3%) fs: btrfs block-size: 4096 B dev: /dev/nvme0n1p2
    maj-min: 259:2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 14.3 MiB (4.8%) fs: vfat block-size: 512 B dev: /dev/nvme0n1p1
    maj-min: 259:1
  ID-3: /home raw-size: 899.22 GiB size: 899.22 GiB (100.00%)
    used: 775.98 GiB (86.3%) fs: btrfs block-size: 4096 B dev: /dev/nvme0n1p2
    maj-min: 259:2
  ID-4: /var/log raw-size: 899.22 GiB size: 899.22 GiB (100.00%)
    used: 775.98 GiB (86.3%) fs: btrfs block-size: 4096 B dev: /dev/nvme0n1p2
    maj-min: 259:2
  ID-5: /var/tmp raw-size: 899.22 GiB size: 899.22 GiB (100.00%)
    used: 775.98 GiB (86.3%) fs: btrfs block-size: 4096 B dev: /dev/nvme0n1p2
    maj-min: 259:2
Swap:
  Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
  ID-1: swap-1 type: zram size: 31.27 GiB used: 4.28 GiB (13.7%)
    priority: 100 dev: /dev/zram0
  ID-2: swap-2 type: partition size: 32 GiB used: 0 KiB (0.0%) priority: -2
    dev: /dev/nvme0n1p3 maj-min: 259:3
Sensors:
  System Temperatures: cpu: 56.9 C mobo: N/A gpu: amdgpu temp: 48.0 C
    mem: 48.0 C
  Fan Speeds (RPM): fan-1: 0 fan-2: 1039 fan-3: 944 fan-4: 0 fan-5: 0
    gpu: amdgpu fan: 637
Info:
  Processes: 442 Uptime: 17h 32m wakeups: 2 Memory: 31.27 GiB
  used: 10.14 GiB (32.4%) Init: systemd v: 252 default: graphical
  tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6 Packages: pm: pacman
  pkgs: 1962 libs: 550 tools: octopi,paru Shell: garuda-inxi (sudo)
  default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.24
Garuda (2.6.14-1):
  System install date:     2022-11-13
  Last full system update: 2023-01-16 ↻
  Is partially upgraded:   No
  Relevant software:       snapper NetworkManager mkinitcpio
  Windows dual boot:       Yes
  Failed units:            snapper-cleanup.service

I already searched the web for 1-2 hours the past days but couldnt find any solutions. If I missed something, I am sorry.

What I tried so far:

  • Updating the system (happens for quite a while now)
  • Using Discord Canary (Same problem after a while, worked fine for longer than normal discord)
  • Using Discord Arch Electron (Same as Discord Canary)

Because I have no more ideas I wanted to ask here, if somebody has any other ideas I could try.

Please let me know if there is anything I can do better for this or any future topics. Thanks!

2

Have you tried discord from Community yet? I can only speak for myself but that one works the best for me.

2 Likes
3

99% this won't help, but it should be an easy test...
https://wiki.archlinux.org/title/Discord#Discord_becomes_unresponsive_during_long_calls
PS: welcome to the forum!

3 Likes
4

Thats what I used before trying the others, I forgot to specify it in the op.

@filo I will try that and report back once I could test it.

1 Like
5

Ok, I tried it and it was the same as with when I install a different version of discord: First it seems to work fine but after a while it shows the same problem.

I will now try to run discord with PIPEWIRE_DEBUG=5 discord 2>pw.log as I suspect it could have something to do with pipewire.

I probably have to add that the chance of this problem occuring is way higher when I open a game or open/close/tab in/tab out it.
Then it can happen as often as once a minute and I need to rejoin the voicechannel constantly.

6

Hmm… maybe try disabling “hardware acceleration” in Discord’s advanced section in settings and see if that helps at all?

7

Thanks for the idea, I'll give that a try :+1:

Regarding the pipewire debug: It didnt put anything at all in the logfile :confused:

8

Ok, disabling hardware acceleration didnt work :confused:

I'll try to describe what I noticed, maybe someone has an idea:

  1. I joined an empty voice channel on discord
  2. After 20 minutes, somebody joined and I couldnt hear them
  3. I rejoined the channel and could hear them again
  4. I started Dark Souls 3 and couldnt hear them anymore
  5. I rejoined the channel and could hear them
  6. I went to the forum to update this thread and couldnt hear them anymore
  7. They rejoined and I could hear them again