Computer is suddenly shutting down

I would appreciate any help on how to troubleshoot this problem.
Yesterday, the computer was suddenly shutting down multiple times in a row.
i.e., I am using the computer normally (just browsing the web or coding), the computer instant dies. When it dies, I press the turn on button and nothing happens.

If I wait I connect or disconnect the laptop to the power outlet, no light turns on. Not even a single LED. It behaves like it is dead. When I wait ~5 minutes with it disconnected from the power outlet, it turns on again. I connect to the power outlet, it is fine.

I started using the PC again, just after logging in, it died again. This occurred multiple times (5~10 times);
Then I waited some time, turned it on and used it for a few hours without problems (lol).

The only thing different is that this never occurred while using Windows (I have dual boot, but I don't use Windows much). Not sure if this is relevant because it can simply be a coincidence.

I simply don't know what could be causing this. I don't know even how to investigate. This happened some times in the past, but this happened 1 time every 2~4 weeks. Yesterday, it occurred quite 10 times, and today at least 5 times.

When it died for the 3rd time, I logged in on Windows. I used Windows for 2 hours, it did not die.
I logged in on Garuda, it died like in 5 minutes.
I logged again on Windows, used it for more 3 hours, no death.

garuda-inxi

╰─λ garuda-inxi
System:
Kernel: 5.19.9-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=1841fbdb-0a5a-497a-86d3-67c2ef2f6c76 rw [email protected]
quiet splash rd.udev.log_priority=3 vt.global_cursor_default=0
systemd.unified_cgroup_hierarchy=1 loglevel=3 ibt=off
Desktop: KDE Plasma v: 5.25.5 tk: Qt v: 5.15.6 wm: kwin_x11 vt: 1
dm: SDDM Distro: Garuda Linux base: Arch Linux
Machine:
Type: Laptop System: Avell High Performance product: A65 MOB v: Standard
serial: <superuser required>
Mobo: Avell High Performance model: Avell A65 MOB v: Standard
serial: <superuser required> UEFI: American Megatrends LLC. v: N.1.07AVE00
date: 07/23/2021
Battery:
ID-1: BAT0 charge: 67.5 Wh (97.1%) condition: 69.5/93.5 Wh (74.4%)
volts: 12.3 min: 11.4 model: standard type: Li-ion serial: <filter>
status: charging
ID-2: hidpp_battery_0 charge: 46% condition: N/A volts: 3.8 min: N/A
model: Logitech G703 LIGHTSPEED Wireless Gaming Mouse w/ HERO type: N/A
serial: <filter> status: discharging
CPU:
Info: model: 11th Gen Intel Core i7-11800H bits: 64 type: MT MCP
arch: Tiger Lake gen: core 11 level: v4 built: 2020 process: Intel 10nm
family: 6 model-id: 0x8D (141) stepping: 1 microcode: 0x40
Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
L1: 640 KiB desc: d-8x48 KiB; i-8x32 KiB L2: 10 MiB desc: 8x1.2 MiB
L3: 24 MiB desc: 1x24 MiB
Speed (MHz): avg: 3941 high: 4200 min/max: 800/4600 scaling:
driver: intel_pstate governor: performance cores: 1: 4200 2: 3924 3: 4200
4: 1310 5: 4200 6: 4200 7: 4032 8: 4200 9: 4199 10: 4106 11: 4200
12: 4116 13: 4200 14: 3675 15: 4107 16: 4200 bogomips: 73728
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: retbleed status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB
filling, PBRSB-eIBRS: SW sequence
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel TigerLake-H GT1 [UHD Graphics] vendor: Tongfang Hongkong
driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
ports: active: eDP-1 empty: DP-1 bus-ID: 00:02.0 chip-ID: 8086:9a60
class-ID: 0300
Device-2: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q]
vendor: Tongfang Hongkong driver: nvidia v: 515.65.01
alternate: nouveau,nvidia_drm non-free: 515.xx+ status: current (as of
2022-08) arch: Ampere code: GAxxx process: TSMC n7 (7nm) built: 2020-22
pcie: gen: 1 speed: 2.5 GT/s lanes: 16 link-max: gen: 4 speed: 16 GT/s
ports: active: none off: HDMI-A-1 empty: DP-2,DP-3,eDP-2 bus-ID: 01:00.0
chip-ID: 10de:2520 class-ID: 0300
Device-3: Chicony HD Webcam type: USB driver: uvcvideo bus-ID: 3-13:5
chip-ID: 04f2:b71a class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org v: 21.1.4 with: Xwayland v: 22.1.3
compositor: kwin_x11 driver: X: loaded: modesetting,nvidia
gpu: i915,nvidia,nvidia-nvswitch display-ID: :0 screens: 1
Screen-1: 0 s-res: 5120x1440 s-dpi: 96 s-size: 1354x381mm (53.31x15.00")
s-diag: 1407mm (55.38")
Monitor-1: HDMI-A-1 mapped: HDMI-1-0 note: disabled pos: primary,right
model: LG (GoldStar) 25UM58G serial: <filter> built: 2015 res: 2560x1080
dpi: 96 gamma: 1.2 size: 677x290mm (26.65x11.42") diag: 730mm (28.8")
modes: max: 2560x1080 min: 640x480
Monitor-2: eDP-1 pos: primary,left model: BOE Display 0x0974 built: 2021
res: 2560x1440 hz: 40 dpi: 189 gamma: 1.2 size: 344x194mm (13.54x7.64")
diag: 395mm (15.5") ratio: 16:9 modes: 2560x1440
OpenGL: renderer: Mesa Intel UHD Graphics (TGL GT1) v: 4.6 Mesa 22.1.7
direct render: Yes
Audio:
Device-1: Intel Tiger Lake-H HD Audio vendor: Tongfang Hongkong
driver: snd_hda_intel v: kernel alternate: snd_sof_pci_intel_tgl
bus-ID: 00:1f.3 chip-ID: 8086:43c8 class-ID: 0403
Device-2: NVIDIA GA106 High Definition Audio vendor: Tongfang Hongkong
driver: snd_hda_intel v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 16
link-max: gen: 4 speed: 16 GT/s bus-ID: 01:00.1 chip-ID: 10de:228e
class-ID: 0403
Sound Server-1: ALSA v: k5.19.9-zen1-1-zen running: yes
Sound Server-2: JACK v: 1.9.21 running: no
Sound Server-3: PulseAudio v: 16.1 running: yes
Sound Server-4: PipeWire v: 0.3.58 running: yes
Network:
Device-1: Intel Tiger Lake PCH CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 00:14.3 chip-ID: 8086:43f0 class-ID: 0280
IF: wlo1 state: up mac: <filter>
Device-2: Realtek RTL8125 2.5GbE vendor: Tongfang Hongkong driver: r8169
v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 1 port: 3000 bus-ID: 2e:00.0
chip-ID: 10ec:8125 class-ID: 0200
IF: enp46s0 state: down mac: <filter>
IF-ID-1: anbox0 state: down mac: <filter>
Bluetooth:
Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
bus-ID: 3-14:6 chip-ID: 8087:0026 class-ID: e001
Report: bt-adapter ID: hci0 rfk-id: 1 state: up address: <filter>
Drives:
Local Storage: total: 3.73 TiB used: 207.22 GiB (5.4%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: A-Data model: SX8200PNP
size: 1.86 TiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: <filter> rev: 42B9T6TB temp: 38.9 C
scheme: GPT
ID-2: /dev/nvme1n1 maj-min: 259:1 vendor: A-Data model: SX8200PNP
size: 1.86 TiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: <filter> rev: 42B9T6TB temp: 37.9 C
scheme: GPT
Partition:
ID-1: / raw-size: 1.86 TiB size: 1.86 TiB (100.00%) used: 207.22 GiB
(10.9%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:3
ID-2: /boot/efi raw-size: 260 MiB size: 256 MiB (98.46%) used: 563 KiB
(0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:2
ID-3: /home raw-size: 1.86 TiB size: 1.86 TiB (100.00%) used: 207.22 GiB
(10.9%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:3
ID-4: /var/log raw-size: 1.86 TiB size: 1.86 TiB (100.00%) used: 207.22
GiB (10.9%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:3
ID-5: /var/tmp raw-size: 1.86 TiB size: 1.86 TiB (100.00%) used: 207.22
GiB (10.9%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:3
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
ID-1: swap-1 type: zram size: 62.55 GiB used: 2 MiB (0.0%) priority: 100
dev: /dev/zram0
Sensors:
System Temperatures: cpu: 50.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 444 Uptime: 7m wakeups: 4 Memory: 62.55 GiB used: 11.67 GiB
(18.7%) Init: systemd v: 251 default: graphical tool: systemctl
Compilers: gcc: 12.2.0 alt: 11 clang: 14.0.6 Packages: pm: dpkg pkgs: 0
pm: pacman pkgs: 2317 libs: 530 tools: pamac,paru Shell: fish v: 3.5.1
running-in: konsole inxi: 3.3.21
Garuda (2.6.7-1):
System install date:     2021-09-13
Last full system update: 2022-09-18
Is partially upgraded:   No
Relevant software:       NetworkManager
Windows dual boot:       Probably (Run as root to verify)
Snapshots:               Timeshift
Failed units:            anbox-container-manager.service systemd-networkd-wait-online.service

interestingly I have experienced pretty much the same issue on occasions over the past days, only largely in reverse. I think a random reboot affected Garuda maybe once. However my windows boot has been affected at least three times. Perhaps it is a bug related to Dual boot systems Having something to do with a recent update?

This sounds like a hardware problem, maybe overheating. Remove the battery if you can, disable all performance options, enable all powersave options, apply changes and run Garuda in that condition for a few hours.

2 Likes

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.