Can't launch steam anymore

NordicWarrior · 24 December 2023 09:51

Steam has been working for me without any problems for a year and a half. But recently, one day, I found that I can’t start Steam. When I launch it, it just does an infinite load and nothing else. No errors whatsoever.
I’ve tried rolling back a few system snapshots backwards, but it didn’t make any difference.
I’ve also, of course, tried completely reinstalling steam (including deleting the home/.steam/ and home/.local/share/steam directories - this also had no effect.

Before I tried deleting the .steam/ folder (logged in accordingly), after about 10-15 minutes after starting steam one error still appeared:

But then when I deleted the steam/ folder, and go through the account login procedure, not even such window and error appears.

garuda-inxi:

System:
Kernel: 6.6.8-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc available: hpet,acpi_pm
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=ec94e14c-f305-4bd1-aae7-2037238162d6 rw rootflags=subvol=@
quiet quiet rd.udev.log_priority=3 vt.global_cursor_default=0
resume=UUID=a915aef2-ea70-4a51-8371-3b8058faddb9 loglevel=3 ibt=off
Desktop: KDE Plasma v: 5.27.10 tk: Qt v: 5.15.11 wm: kwin_x11 vt: 2
dm: SDDM Distro: Garuda Linux base: Arch Linux
Machine:
Type: Desktop System: HUANANZHI X99 product: N/A v: NALEX
serial: <superuser required>
Mobo: HUANANZHI model: X99-BD4 v: V1.1, NALEX serial: <superuser required>
UEFI-[Legacy]: American Megatrends v: 5.11 date: 11/01/2020
CPU:
Info: model: Intel Xeon E5-2666 v3 bits: 64 type: MT MCP arch: Haswell
level: v3 note: check built: 2013-15 process: Intel 22nm family: 6
model-id: 0x3F (63) stepping: 2 microcode: 0x49
Topology: cpus: 1x cores: 10 tpc: 2 threads: 20 smt: enabled cache:
L1: 640 KiB desc: d-10x32 KiB; i-10x32 KiB L2: 2.5 MiB desc: 10x256 KiB
L3: 25 MiB desc: 1x25 MiB
Speed (MHz): avg: 3492 high: 3500 min/max: 1200/3500 scaling:
driver: intel_cpufreq governor: performance cores: 1: 3492 2: 3492 3: 3490
4: 3492 5: 3494 6: 3492 7: 3492 8: 3492 9: 3492 10: 3494 11: 3494 12: 3492
13: 3492 14: 3491 15: 3493 16: 3500 17: 3493 18: 3491 19: 3492 20: 3492
bogomips: 115737
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities: <filter>
Graphics:
Device-1: NVIDIA GA104 [GeForce RTX 3070 Ti] driver: nvidia v: 545.29.06
alternate: nouveau,nvidia_drm non-free: 545.xx+ status: current (as of
2023-10; EOL~2026-12-xx) arch: Ampere code: GAxxx process: TSMC n7 (7nm)
built: 2020-2023 pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4
speed: 16 GT/s ports: active: none off: DP-2 empty: DP-1,DP-3,HDMI-A-1
bus-ID: 03:00.0 chip-ID: 10de:2482 class-ID: 0300
Display: x11 server: X.Org v: 21.1.10 with: Xwayland v: 23.2.3
compositor: kwin_x11 driver: X: loaded: nvidia gpu: nvidia,nvidia-nvswitch
display-ID: :0 screens: 1
Screen-1: 0 s-res: 3440x1440 s-dpi: 109 s-size: 802x333mm (31.57x13.11")
s-diag: 868mm (34.19")
Monitor-1: DP-2 note: disabled model: Mi Monitor built: 2020
res: 3440x1440 dpi: 109 gamma: 1.2 size: 800x330mm (31.5x12.99")
diag: 864mm (34") modes: max: 3440x1440 min: 640x480
API: EGL v: 1.5 hw: drv: nvidia platforms: device: 0 drv: nvidia device: 2
drv: swrast gbm: drv: nvidia surfaceless: drv: nvidia x11: drv: nvidia
inactive: wayland,device-1
API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: nvidia mesa v: 545.29.06
glx-v: 1.4 direct-render: yes renderer: NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2
memory: 7.81 GiB
API: Vulkan v: 1.3.274 layers: 14 device: 0 type: discrete-gpu name: NVIDIA
GeForce RTX 3070 Ti driver: nvidia v: 545.29.06 device-ID: 10de:2482
surfaces: xcb,xlib device: 1 type: cpu name: llvmpipe (LLVM 16.0.6 256
bits) driver: mesa llvmpipe v: 23.3.1-arch1.1 (LLVM 16.0.6)
device-ID: 10005:0000 surfaces: xcb,xlib
Audio:
Device-1: Intel 8 Series/C220 Series High Definition Audio
driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:8c20
class-ID: 0403
Device-2: NVIDIA GA104 High Definition Audio driver: snd_hda_intel
v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4
speed: 16 GT/s bus-ID: 03:00.1 chip-ID: 10de:228b class-ID: 0403
Device-3: JMTek LLC. USB PnP Audio Device
driver: hid-generic,snd-usb-audio,usbhid type: USB rev: 1.1 speed: 12 Mb/s
lanes: 1 mode: 1.1 bus-ID: 3-10:4 chip-ID: 0c76:1617 class-ID: 0300
serial: <filter>
API: ALSA v: k6.6.8-zen1-1-zen status: kernel-api with: aoss
type: oss-emulator tools: N/A
Server-1: NAS v: 1.9.5 status: off tools: auctl,auinfo
Server-2: PipeWire v: 1.0.0 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: d000
bus-ID: 06:00.0 chip-ID: 10ec:8168 class-ID: 0200
IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
IF-ID-1: docker0 state: down mac: <filter>
Drives:
Local Storage: total: 1.15 TiB used: 442.7 GiB (37.7%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 model: NX-512 size: 476.94 GiB
block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4
tech: SSD serial: <filter> fw-rev: SN08381 temp: 34.9 C scheme: MBR
ID-2: /dev/sda maj-min: 8:0 vendor: Hitachi model: HDS721025CLA682
size: 232.89 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
tech: HDD rpm: 7200 serial: <filter> fw-rev: A41A scheme: MBR
ID-3: /dev/sdb maj-min: 8:16 vendor: Samsung model: SSD 860 EVO 500GB
size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
tech: SSD serial: <filter> fw-rev: 4B6Q scheme: MBR
Partition:
ID-1: / raw-size: 442.62 GiB size: 442.62 GiB (100.00%)
used: 211.91 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:1
ID-2: /home raw-size: 442.62 GiB size: 442.62 GiB (100.00%)
used: 211.91 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:1
ID-3: /var/log raw-size: 442.62 GiB size: 442.62 GiB (100.00%)
used: 211.91 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:1
ID-4: /var/tmp raw-size: 442.62 GiB size: 442.62 GiB (100.00%)
used: 211.91 GiB (47.9%) fs: btrfs dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
ID-1: swap-1 type: partition size: 34.31 GiB used: 0 KiB (0.0%)
priority: -2 dev: /dev/nvme0n1p2 maj-min: 259:2
ID-2: swap-2 type: zram size: 31.19 GiB used: 7.5 MiB (0.0%) priority: 100
comp: zstd avail: lzo,lzo-rle,lz4,lz4hc,842 max-streams: 20 dev: /dev/zram0
Sensors:
System Temperatures: cpu: 29.0 C mobo: N/A gpu: nvidia temp: 57 C
Fan Speeds (rpm): N/A gpu: nvidia fan: 0%
Info:
Processes: 411 Uptime: 42m wakeups: 0 Memory: total: 32 GiB note: est.
available: 31.19 GiB used: 9.25 GiB (29.6%) Init: systemd v: 255
default: graphical tool: systemctl Compilers: gcc: 13.2.1 alt: 9
clang: 16.0.6 Packages: 2319 pm: pacman pkgs: 2317 libs: 567
tools: octopi,pamac,paru pm: flatpak pkgs: 2 Shell: fish v: 3.6.4
running-in: konsole inxi: 3.3.31
Garuda (2.6.21-1):
System install date:     2023-12-24
Last full system update: 2023-12-24
Is partially upgraded:   No
Relevant software:       snapper NetworkManager mkinitcpio nvidia-dkms
Windows dual boot:       <superuser required>
Failed units:

TilliDie · 24 December 2023 09:53

Missing information requested in the template may result in not receiving assistance

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zynx · 24 December 2023 16:23

Please share the output of garuda-inxi and make sure you NTP service is active by timedatectl.
In my case, I had a similar problem that’s crashing after 20 min, but it was related to NTP/DNS settings, so I had to re-install and enable NTP following this approach:

Uninstall:

sudo rm -rf ~/.local/share/Steam
sudo rm -rf ~/.steam

Enable NTP service:

sudo timedatectl set-ntp true

Re-installing:

update (or garuda-update, upd)
sudo pacman -Sy steam

Steam - Arch Package

NordicWarrior · 25 December 2023 07:42

Of course I’ve searched for similar threads on this forum, as well as trying to google the problem.
I apologize for not providing garuda-inxi right away, I didn’t know it was so important. When I searched for information on my problem, garuda-inxi was not in all threads.
I have updated my first post with the garuda-inxi output.

NordicWarrior · 25 December 2023 07:54

Thank you for your reply. I have run these commands right now, but still the same thing

I was able to log into my account, but the error I described in the first post came up again. Steam has infinite loading and the error “Something went wrong…”

system · 8 January 2024 07:54

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