We know that you are new to the forum and have taken this into consideration. Next time you open a topic in the Issues & Assistance category, please follow the template that is displayed - @SGS pointed this out to you again in post #2.
The same applies to communication - it is difficult to help someone who cannot express themselves properly. If it is because English is not your native language, then just use an (online) translator 
Welcome to the community btw 
I have changed the marked solution from post #16 to post #7.