I’ve experienced this in the past and I’ve made a few posts here about my difficulties getting 4K working on my TV.
You may need to do a lot of research to find out how to enable 4K on your TV as it seems some manufacturers go to great lengths to obfuscate how to enable this feature when connecting it to a Linux computer. Perhaps this is not your issue, but I tried a ton of different ways to enable 4K on my TV and nothing would work. I thought it had to do with poor configuration on my part, but it was solely the configuration settings on the TV preventing 4K display with a Linux computer as the source.