Reboot hangs: software reset failed

Hi Garuda's,

My system is hanging most of the time while rebooting. I removed the 'silence' part of the boot process but was not able to visualize the process what is causing the 'hang/stall'. Eventually and finally the system is timing out after 2 minutes or so - it reboots then

How can I solve this, what steps can I follow to check which process is failing? Why is my system say: "software reset failed?"

System:
Kernel: 6.4.10-zen2-1-zen arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
clocksource: tsc available: acpi_pm
parameters: BOOT_IMAGE=/@/boot/vmlinuz-linux-zen
root=UUID=c5d0fff2-1bc3-4c69-9bb8-efc914549d97 rw rootflags=subvol=@
quiet quiet rd.udev.log_priority=3 vt.global_cursor_default=0
resume=UUID=77c44898-6386-4d49-9460-eb2f4de267b7 loglevel=3 ibt=off
Desktop: KDE Plasma v: 5.27.7 tk: Qt v: 5.15.10 wm: kwin_x11 vt: 2
dm: SDDM Distro: Garuda Linux base: Arch Linux
Machine:
Type: Laptop System: Notebook product: L140PU v: N/A
serial: <superuser required> Chassis: No Enclosure type: 10
serial: <superuser required>
Mobo: Notebook model: L140PU serial: <superuser required> UEFI: INSYDE
v: 1.07.02 date: 04/06/2022
Battery:
ID-1: BAT0 charge: 60.3 Wh (100.0%) condition: 60.3/73.9 Wh (81.6%)
volts: 8.5 min: 7.7 model: Notebook BAT type: Li-ion serial: <filter>
status: full
Device-1: hidpp_battery_0 model: Logitech MX Vertical Advanced Ergonomic
Mouse serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: discharging
CPU:
Info: model: 12th Gen Intel Core i7-1255U bits: 64 type: MST AMCP
arch: Alder Lake level: v3 note: check built: 2021+
process: Intel 7 (10nm ESF) family: 6 model-id: 0x9A (154) stepping: 4
microcode: 0x42C
Topology: cpus: 1x cores: 10 mt: 2 tpc: 2 st: 8 threads: 12 smt: enabled
cache: L1: 928 KiB desc: d-8x32 KiB, 2x48 KiB; i-2x32 KiB, 8x64 KiB
L2: 6.5 MiB desc: 2x1.2 MiB, 2x2 MiB L3: 12 MiB desc: 1x12 MiB
Speed (MHz): avg: 2458 high: 2600 min/max: 400/4700:3500 scaling:
driver: intel_pstate governor: powersave cores: 1: 2600 2: 2600 3: 907
4: 2600 5: 2600 6: 2600 7: 2600 8: 2600 9: 2600 10: 2600 11: 2600 12: 2600
bogomips: 62668
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities: <filter>
Graphics:
Device-1: Intel Alder Lake-UP3 GT2 [Iris Xe Graphics] vendor: CLEVO/KAPOK
driver: i915 v: kernel arch: Gen-12.2 process: Intel 10nm built: 2021-22+
ports: active: DP-7,eDP-1 empty: DP-1, DP-2, DP-3, DP-4, DP-5, DP-6,
HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:46a8 class-ID: 0300
Device-2: Chicony USB2.0 Camera driver: uvcvideo type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 3-7:3 chip-ID: 04f2:b729
class-ID: fe01 serial: <filter>
Display: x11 server: X.Org v: 21.1.8 with: Xwayland v: 23.2.0
compositor: kwin_x11 driver: X: loaded: modesetting
alternate: fbdev,intel,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x2160 s-dpi: 96 s-size: 506x570mm (19.92x22.44")
s-diag: 762mm (30.01")
Monitor-1: DP-7 mapped: DP-1-3 pos: top model: LG (GoldStar) FHD
serial: <filter> built: 2022 res: 1920x1080 hz: 75 dpi: 102 gamma: 1.2
size: 480x270mm (18.9x10.63") diag: 690mm (27.2") ratio: 16:9 modes:
max: 1920x1080 min: 720x400
Monitor-2: eDP-1 pos: primary,bottom model: ChiMei InnoLux 0x1408
built: 2019 res: 1920x1080 hz: 60 dpi: 158 gamma: 1.2
size: 309x173mm (12.17x6.81") diag: 354mm (13.9") ratio: 16:9
modes: 1920x1080
API: OpenGL v: 4.6 Mesa 23.1.5 renderer: Mesa Intel Graphics (ADL GT2)
direct-render: Yes
Audio:
Device-1: Intel Alder Lake PCH-P High Definition Audio vendor: CLEVO/KAPOK
driver: snd_hda_intel v: kernel alternate: snd_sof_pci_intel_tgl
bus-ID: 00:1f.3 chip-ID: 8086:51c8 class-ID: 0403
API: ALSA v: k6.4.10-zen2-1-zen status: kernel-api tools: N/A
Server-1: PipeWire v: 0.3.77 status: active with: 1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
4: pw-jack type: plugin tools: pactl,pw-cat,pw-cli,wpctl
Network:
Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie: gen: 2
speed: 5 GT/s lanes: 1 bus-ID: 2b:00.0 chip-ID: 8086:2723 class-ID: 0280
IF: wlp43s0 state: up mac: <filter>
Device-2: Realtek RTL8153 Gigabit Ethernet Adapter driver: r8152 type: USB
rev: 3.0 speed: 5 Gb/s lanes: 1 mode: 3.2 gen-1x1 bus-ID: 2-1.3:3
chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
IF: enp0s13f0u1u3 state: down mac: <filter>
Bluetooth:
Device-1: Intel AX200 Bluetooth driver: btusb v: 0.8 type: USB rev: 2.0
speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 3-10:10 chip-ID: 8087:0029
class-ID: e001
Report: btmgmt ID: hci0 rfk-id: 2 state: up address: <filter> bt-v: 5.2
lmp-v: 11 status: discoverable: no pairing: no class-ID: 7c010c
Drives:
Local Storage: total: 931.52 GiB used: 13.41 GiB (1.4%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: SSD 980 500GB
size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: 2B4QFXO7 temp: 32.9 C
scheme: GPT
ID-2: /dev/nvme1n1 maj-min: 259:1 vendor: Samsung model: SSD 980 500GB
size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: 2B4QFXO7 temp: 25.9 C
scheme: GPT
Partition:
ID-1: / raw-size: 439.96 GiB size: 439.96 GiB (100.00%)
used: 13.41 GiB (3.0%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 580 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:2
ID-3: /home raw-size: 439.96 GiB size: 439.96 GiB (100.00%)
used: 13.41 GiB (3.0%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
ID-4: /var/log raw-size: 439.96 GiB size: 439.96 GiB (100.00%)
used: 13.41 GiB (3.0%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
ID-5: /var/tmp raw-size: 439.96 GiB size: 439.96 GiB (100.00%)
used: 13.41 GiB (3.0%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default) zswap: no
ID-1: swap-1 type: partition size: 25.5 GiB used: 0 KiB (0.0%)
priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:5
ID-2: swap-2 type: zram size: 23.18 GiB used: 0 KiB (0.0%) priority: 100
comp: zstd avail: lzo,lzo-rle,lz4,lz4hc,842 max-streams: 12 dev: /dev/zram0
Sensors:
System Temperatures: cpu: 41.0 C mobo: N/A
Fan Speeds (rpm): N/A
Info:
Processes: 298 Uptime: 10m wakeups: 4 Memory: total: 24 GiB note: est.
available: 23.18 GiB used: 4.52 GiB (19.5%) Init: systemd v: 254
default: graphical tool: systemctl Compilers: gcc: 13.2.1 Packages:
pm: pacman pkgs: 1187 libs: 329 tools: octopi,paru Shell: fish v: 3.6.1
default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.29
Garuda (2.6.16-1):
System install date:     2023-08-06
Last full system update: 2023-08-18
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut
Windows dual boot:       Probably (Run as root to verify)
Failed units:

Check if you disabled fast and security boot in your BIOS settings.
Try, shutdown in windows, not reboot, just an idea.

2 Likes

yes, this.
i always do a full shutdown on both my OS’s and never use reset in either unless i’m coming right back, as using reset to switch over has caused issues for me in the past.

i suspect it has something to do with reserved hardware resource allocations.

It is still there:

After removing the kernel parameters in /etc/default/grub you must regenerate the Grub configuration file:

sudo update-grub

Where are you seeing that?

2 Likes

Hi , right after rebooting, when the x-window system is shutdown and only text is visable. it says:
3333.085 108 SPI-NOR SPI0.0: software reset failed.

Hi folks,
It turned out to be the newer kernel 6.4* zen. I switched back to the LTS kernel with the safer hardware drivers and everything 's working smooth again.
Garuda's ships with the zen kernel by default - sometimes the hardware drivers in these progressive kernel is to buggy/not tested well.

Ok, thanks for your help..

1 Like

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