No audio in Zoom

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  Type: Convertible System: LENOVO product: 81EM v: Lenovo ideapad FLEX
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    date: 11/26/2020
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  Info: model: Intel Core i5-8250U bits: 64 type: MT MCP arch: Coffee Lake
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  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
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  Type: spectre_v2 mitigation: IBRS, IBPB: conditional, RSB filling,
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  Type: srbds mitigation: Microcode
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  Device-1: Intel Sunrise Point-LP HD Audio vendor: Lenovo
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Garuda (2.6.9-1):
  System install date:     2022-10-22
  Last full system update: 2022-10-23 ↻
  Is partially upgraded:   No                                                                                   
  Relevant software:       NetworkManager
  Windows dual boot:       <superuser required>
  Snapshots:               Snapper
  Failed units:     

I am having audio problems in Zoom. I opened the application for the first time and everything worked without issue. During the meeting my internet went down and it ultimately borked the audio in the application. When I try to use zoom now, while I still have the option to choose different audio settings, it stays locked on James DSP. I try to select the correct audio inside the application but it will not actually change it. I've tried to reboot my system and restart the application. I've tried uninstall and reinstall the application. I have looked for the setting in the global audio settings in Garuda. I've also searched the forums for an answer but the posts concerning zoom are about microphone audio rather than desktop audio failing. Please help.

Did you check the internet about?


I have now read the forum post listed at the top of the image you shared. There was no solution posted yet. The rest of my search results were not related to my issue and zoom itself recommends making sure your drivers are up to date but I don’t know how to look for or apply updated audio drivers on Linux.

I read here in the forum it work well in a vm using M$ OS.

That’s tough! :rofl:
I don’t have a M$ iso lying around.
My laptop has limited resources and I’m trying to run OBS studio during the meeting to record it for Odysee. Running a VM with M$lop is not ideal while trying to capture 1080p with onboard intel graphics :grimacing:

I’ll be patient for the moment and see if I can’t find a more direct solution. It’s just sad because it was working just fine and it has worked fine before then a few minutes into the meeting my Internet went out and the program errored and borked the audio. Any clue why it locked onto James DSP?

Is JamesDSP necessary could it be deleted?

Yes, you will find answers about here in the forum too.

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I’ll look into that route. Might be a couple days but I’ll post the results when I have them. Thank you for your time and help.

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It is only necessary if you are using it, it is not needed by the system or anything like that.

Try to disable it and see if it helps. If it does, and you don't use it, I would go ahead and uninstall it.


Just replying to keep this thread open. I haven't had a chance to test zoom after removing JamesDSP. OBS studio is picking up audio fine. Should be able to test zoom this Sunday. I'll update as soon as I know.


So removing JamesDSP corrected the issue I had in zoom with the settings being locked onto JamesDSP. I further had to set the audio output and input to the Rode NT USB microphone I'm using. Everything works now. Thank you for the help.

Edit: I had to change audio output and input in zoom to the Rode Mic and I had to set the input output capture in OBS Studio to the microphone as well and just plugged my headphones into the mic.

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