Infinix x2 plus no wifi and no sound

Issues & Assistance
1

Wifi not showing/working and sound not coming from speakers

System:
Kernel: 6.2.7-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 12.2.1
parameters: BOOT_IMAGE=/boot/vmlinuz-x86_64 lang=en_US keytable=us tz=UTC
misobasedir=garuda root=miso:LABEL=GARUDA_DR460NIZED_RAPTOR quiet
systemd.show_status=1 ibt=off driver=free nouveau.modeset=1
i915.modeset=1 radeon.modeset=1
Desktop: KDE Plasma v: 5.27.3 tk: Qt v: 5.15.8 wm: kwin_x11 vt: 1 dm: SDDM
Distro: Garuda Linux base: Arch Linux
Machine:
Type: Laptop System: Infinix product: Infinix INBOOK X2 PLUS v: N/A
serial: <superuser required>
Mobo: Infinix model: EM_TG325_200B_V1.0 serial: <superuser required>
UEFI: American Megatrends LLC. v: TGL_TG325_200B_IN_V5.1.10 date: 08/22/2022
Battery:
ID-1: BAT0 charge: 36.0 Wh (72.0%) condition: 50.0/50.0 Wh (100.0%)
volts: 11.6 min: N/A model: Intel SR 1 SR Real Battery type: Unknown
serial: <filter> status: discharging
CPU:
Info: model: 11th Gen Intel Core i3-1115G4 bits: 64 type: MT MCP
arch: Tiger Lake gen: core 11 level: v4 note: check built: 2020
process: Intel 10nm family: 6 model-id: 0x8C (140) stepping: 2
microcode: 0x28
Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
L1: 160 KiB desc: d-2x48 KiB; i-2x32 KiB L2: 2.5 MiB desc: 2x1.2 MiB
L3: 6 MiB desc: 1x6 MiB
Speed (MHz): avg: 1260 high: 1300 min/max: 400/3000 scaling:
driver: intel_pstate governor: powersave cores: 1: 1300 2: 1264 3: 1300
4: 1177 bogomips: 23961
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities: <filter>
Graphics:
Device-1: Intel Tiger Lake-LP GT2 [UHD Graphics G4] vendor: nCipher Security
driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
ports: active: eDP-1 empty: DP-1,DP-2,HDMI-A-1 bus-ID: 00:02.0
chip-ID: 8086:9a78 class-ID: 0300
Device-2: Microdia USB 2.0 Camera type: USB driver: uvcvideo bus-ID: 3-5:3
chip-ID: 0c45:6368 class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org v: 21.1.7 with: Xwayland v: 22.1.8
compositor: kwin_x11 driver: X: loaded: modesetting
alternate: fbdev,intel,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
s-diag: 582mm (22.93")
Monitor-1: eDP-1 model: BOE Display ▒ NV156FHM-N61 built: 2022
res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2 size: 344x193mm (13.54x7.6")
diag: 394mm (15.5") ratio: 16:9 modes: 1920x1080
API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel UHD Graphics (TGL GT2)
direct-render: Yes
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Emdoor Digital
driver: sof-audio-pci-intel-tgl
alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
chip-ID: 8086:a0c8 class-ID: 0401
Sound API: ALSA v: k6.2.7-zen1-1-zen running: yes
Sound Server-1: PulseAudio v: 16.1 running: no
Sound Server-2: PipeWire v: 0.3.67 running: yes
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: N/A modules: iwlwifi bus-ID: 00:14.3
chip-ID: 8086:a0f0 class-ID: 0280
IF-ID-1: enp0s20f0u2 state: unknown speed: -1 duplex: half mac: <filter>
Bluetooth:
Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB
driver: btusb v: 0.8 bus-ID: 3-10:4 chip-ID: 8087:0aaa class-ID: e001
Report: bt-adapter ID: hci0 rfk-id: 0 state: up address: <filter>
Device-2: ASUSTek Zenfone GO (ZB500KL) (RNDIS mode) type: USB
driver: rndis_host v: kernel bus-ID: 3-2:6 chip-ID: 0b05:7774 class-ID: 0a00
serial: <filter>
Drives:
Local Storage: total: 491.26 GiB used: 0 KiB (0.0%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Foresee model: VP1000F512G
size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: <filter> rev: V1.25 temp: 31.9 C scheme: GPT
ID-2: /dev/sda maj-min: 8:0 type: USB vendor: SanDisk model: Cruzer Blade
size: 14.32 GiB block-size: physical: 512 B logical: 512 B type: N/A
serial: <filter> rev: 1.00 scheme: MBR
SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure?
Partition:
Message: No partition data found.
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
ID-1: swap-1 type: zram size: 7.51 GiB used: 0 KiB (0.0%) priority: 100
dev: /dev/zram0
Sensors:
System Temperatures: cpu: 57.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 185 Uptime: 23m wakeups: 20806 Memory: 7.51 GiB
used: 3.62 GiB (48.2%) Init: systemd v: 253 default: graphical
tool: systemctl Compilers: gcc: 12.2.1 Packages: pm: pacman pkgs: 1181
libs: 308 tools: octopi,paru Shell: fish v: 3.6.0 default: Bash v: 5.1.16
running-in: konsole inxi: 3.3.25
2

Please, post full garuda-inxi.
Did you reboot after update?

1 Like
3

it's full inxi
I just booted live to check wifi or sound working, as they weren't working in other distros too.
but working in windows

4

Yes, but not full garuda-inxi.
This part is missing

Garuda (2.6.15-1):
System install date:     2021-08-05
Last full system update: 2023-03-22 ↻
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut
Windows dual boot:       Probably (Run as root to verify)
Failed units:
1 Like
5

wifi issue resolved, just installed Intel wifi drivers from intel official page,

but sound issue still there

thanks btw :slight_smile: .

6

actually booted in live environment, still not installed

7

Ask me again when it is installed.
And the garuda-inxi also works from the live ISO.

1 Like
8

Here's full inxi

System:
Kernel: 6.2.7-zen1-1-zen arch: x86_64 bits: 64 compiler: gcc v: 12.2.1
parameters: BOOT_IMAGE=/boot/vmlinuz-x86_64 exit lang=en_US keytable=us
tz=UTC misobasedir=garuda root=miso:LABEL=GARUDA_DR460NIZED_RAPTOR quiet
systemd.show_status=1 ibt=off driver=free nouveau.modeset=1
i915.modeset=1 radeon.modeset=1 snd_hda_intel.dmic_detect=0
Desktop: KDE Plasma v: 5.27.3 tk: Qt v: 5.15.8 wm: kwin_x11 vt: 1 dm: SDDM
Distro: Garuda Linux base: Arch Linux
Machine:
Type: Laptop System: Infinix product: Infinix INBOOK X2 PLUS v: N/A
serial: <superuser required>
Mobo: Infinix model: EM_TG325_200B_V1.0 serial: <superuser required>
UEFI: American Megatrends LLC. v: TGL_TG325_200B_IN_V5.1.10 date: 08/22/2022
Battery:
ID-1: BAT0 charge: 28.5 Wh (57.0%) condition: 50.0/50.0 Wh (100.0%)
volts: 11.6 min: N/A model: Intel SR 1 SR Real Battery type: Unknown
serial: <filter> status: charging
CPU:
Info: model: 11th Gen Intel Core i3-1115G4 bits: 64 type: MT MCP
arch: Tiger Lake gen: core 11 level: v4 note: check built: 2020
process: Intel 10nm family: 6 model-id: 0x8C (140) stepping: 2
microcode: 0x28
Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
L1: 160 KiB desc: d-2x48 KiB; i-2x32 KiB L2: 2.5 MiB desc: 2x1.2 MiB
L3: 6 MiB desc: 1x6 MiB
Speed (MHz): avg: 1141 high: 1339 min/max: 400/3000 scaling:
driver: intel_pstate governor: powersave cores: 1: 1322 2: 1241 3: 1339
4: 665 bogomips: 23961
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities: <filter>
Graphics:
Device-1: Intel Tiger Lake-LP GT2 [UHD Graphics G4] vendor: nCipher Security
driver: i915 v: kernel arch: Gen-12.1 process: Intel 10nm built: 2020-21
ports: active: eDP-1 empty: DP-1,DP-2,HDMI-A-1 bus-ID: 00:02.0
chip-ID: 8086:9a78 class-ID: 0300
Device-2: Microdia USB 2.0 Camera type: USB driver: uvcvideo bus-ID: 3-5:3
chip-ID: 0c45:6368 class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org v: 21.1.7 with: Xwayland v: 22.1.8
compositor: kwin_x11 driver: X: loaded: modesetting
alternate: fbdev,intel,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
s-diag: 582mm (22.93")
Monitor-1: eDP-1 model: BOE Display ▒ NV156FHM-N61 built: 2022
res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2 size: 344x193mm (13.54x7.6")
diag: 394mm (15.5") ratio: 16:9 modes: 1920x1080
API: OpenGL v: 4.6 Mesa 22.3.6 renderer: Mesa Intel UHD Graphics (TGL GT2)
direct-render: Yes
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: Emdoor Digital
driver: snd_hda_intel v: kernel alternate: snd_sof_pci_intel_tgl
bus-ID: 00:1f.3 chip-ID: 8086:a0c8 class-ID: 0401
Sound API: ALSA v: k6.2.7-zen1-1-zen running: yes
Sound Server-1: PulseAudio v: 16.1 running: no
Sound Server-2: PipeWire v: 0.3.67 running: yes
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 00:14.3
chip-ID: 8086:a0f0 class-ID: 0280
IF: wlo1 state: up mac: <filter>
Bluetooth:
Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB
driver: btusb v: 0.8 bus-ID: 3-10:4 chip-ID: 8087:0aaa class-ID: e001
Report: bt-adapter ID: hci0 rfk-id: 0 state: up address: <filter>
Drives:
Local Storage: total: 491.26 GiB used: 0 KiB (0.0%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Foresee model: VP1000F512G
size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: <filter> rev: V1.25 temp: 30.9 C scheme: GPT
ID-2: /dev/sda maj-min: 8:0 type: USB vendor: SanDisk model: Cruzer Blade
size: 14.32 GiB block-size: physical: 512 B logical: 512 B type: N/A
serial: <filter> rev: 1.00 scheme: MBR
SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure?
Partition:
Message: No partition data found.
Swap:
Kernel: swappiness: 133 (default 60) cache-pressure: 100 (default)
ID-1: swap-1 type: zram size: 7.51 GiB used: 0 KiB (0.0%) priority: 100
dev: /dev/zram0
Sensors:
System Temperatures: cpu: 52.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 188 Uptime: 31m wakeups: 43690 Memory: 7.51 GiB
used: 3.14 GiB (41.8%) Init: systemd v: 253 default: graphical
tool: systemctl Compilers: gcc: 12.2.1 Packages: pm: pacman pkgs: 1181
libs: 308 tools: octopi,paru Shell: fish v: 3.6.0 default: Bash v: 5.1.16
running-in: konsole inxi: 3.3.25
Garuda (2.6.15-1):
System install date:     2023-03-22
Last full system update: 2023-03-22 ↻
Is partially upgraded:   No
Relevant software:       snapper NetworkManager dracut
Windows dual boot:       <superuser required>
Failed units:            snapper-cleanup.service
9

sir, I just want to check before moving to it.

10

the sound problem probably comes down to an incorrect output configuration. I assume it uses some headphone port, but not your speakers.

Try fiddling around with the KDE audio settings. If you can't get it to work, feel free to ask.

11

just noticed, sound is coming but its too low to be audible.

even after increasing to 150%, not audible, but audio starts breaking

12

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