It may be good to try another cable anyway, just in case.
If the controller needs 3.0+ bus speed to work, check that the cable is 3.0+ spec as well–not just the port. Some visual clues are the blue circuit board inside the plug, or the SS symbol.
It may be good to try another cable anyway, just in case.
If the controller needs 3.0+ bus speed to work, check that the cable is 3.0+ spec as well–not just the port. Some visual clues are the blue circuit board inside the plug, or the SS symbol.